State: California Clear all filters (244 of 4784 reviews match)
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3.1
Details
I received a coupon from Lowe’s for $20 off if you spend over $100. I tried to order an item online for $170 but it would not take the coupon. I went to the store and the employees tried to use the coupon but they couldn’t use it either. They told me to order it online...
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3 comments
Anonymous
#1539952

ALWAYS read fine print on any coupon you get. no matter where it's for.

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Review
#1316265 Review #1316265 is a subjective opinion of poster.
Cons
  • Deceptive advertising
Reason of review
Pricing issue
Loss
$20
Preferred solution
Lowe’s will be last on my places to buy list.
Tags
  • Miss Leading Offers
3.3
Details
We waited over two weeks for the white color fridge so when it can, we were relieved to finally get it. But... one of the door handles did not fit well and it was pictured and noted to get it replaced. After two days we called to check on it as we had no communication...
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Review
#1301815 Review #1301815 is a subjective opinion of poster.
Pros
  • Price and selection
Cons
  • Resulting product part replacement response and timeline
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE
  • Very Poor Warranty Service
Featured
1.0
Details
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
We bought a washer that came with free home delivery and installation. The installer did not connect the hoses properly. He left before test run was complete. Thecwashroom is upstairs. Water was pouring through the dining room light fixtures. LOWES USES A THIRD PARTY...
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5 comments
Anonymous
#1725904

It sounds like the people at Lowe's don't have any Conner sense!

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Review
#1298212 Review #1298212 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.3
Details
I totally agree. I had Lowes remodel our kitchen cabinets and countertop. The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect...
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Review
#1295793 Review #1295793 is a subjective opinion of poster.
Cons
  • Quality of work
  • Customer service
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Price reduction

Lowes in San Jose, California - Horrible Delivery 2x failed attempts

2.1
Details
They take your money but fail to deliver. Literally. Two failed attempts. Lousy communication. No one can coordinate. You spend 3K you expect at least adequate service. Got a full refund and going to sears.
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Review
#1276742 Review #1276742 is a subjective opinion of poster.
Pros
  • Store manager apology
Cons
  • Disconnect from store to logistics and dc
  • Never delivered
  • Delivery
Reason of review
Problem with delivery
4.0
Details
Went to the Yuba City Ca. Store today around 3:30pm to pick-up some parts to repair my home irrigation system and was in the aisle trying to determine what fittings I needed , a sale associate walked past me no hello or do you need help so I continued to look for my...
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3 comments
Anonymous
#1493895

Lowe's is a self service home improvement store. That's how they can charge less for their products than the full service stores that went out of business because people only want to save a few bucks and don't actually care about getting service or not.

This has been going on for 40 years and it is only going to get worse with all the internet shopping going on.

Unfortunately the stores that have the people and are willing to provide actual customer service are all gone now. So deal with it.

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Review
#1271972 Review #1271972 is a subjective opinion of poster.
Cons
  • Customer service employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service
1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house.
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Reason of review
Poor customer service
1.7
Details
Horrible customer service .really sorry lowes cant pay there employee enought to check into what is causing the customer to keep complaining with no resulitions.Corporate doesnt answer emails..and on passing the call to others that know less.then try to pass it off on...
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Review
#1255602 Review #1255602 is a subjective opinion of poster.
Cons
  • Never called back
  • Refuse to make good on product
  • Anything about the issuh no solution
Reason of review
Poor customer service
1.0
Details
Worst customer service. Every time I call, no one wants to take responsibility, and usually have the call hanged up. This happens several times every time I call them. The service is terrible. They installed both my dishwasher, and garbage disposal and both ones needed...
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1 comment
Anonymous
#1521734

I bought a dishwasher 3 weeks ago paid cash still waiting for the install to be scheduled.

Review
#1246142 Review #1246142 is a subjective opinion of poster.
Pros
  • Would rate zero stars if i could
Cons
  • Arrogant employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer
3.3
Details
To whomever cares, My wife and I recently purchased Silestone quartz counter tops from the Lowe’s in Martell, California. The counter tops were installed by O.R. Enterprises on January 12, 2018. Within the first 30 days of installation the countertops cracked in four...
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4 comments
Anonymous
#1473465

Hi, I´m Victoria Quiles from Cosentino. We have been reading about your problem with your Silestone countertops and we would like to help you.Could you please call our customer service in order to explain your situation?This is the telephone: 786-686-5120Thanks!Best regards

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Review
#1242132 Review #1242132 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund