Lowes Reviews in California, USA
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Lowes in Sunnyvale, California - Great decision partnering with Lowe's
- Love it
Lowes in Ridgecrest, California - Problem w outside deliver/repair contractor
Lowes in Folsom, California - Be prepared to be frustrated
Lowes in Sunnyvale, California - Refrigerator is still sitting on the first floor 2 weeks later
Update by user Sep 11, 2018
Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long.
We have never seen 4 people crew after all.
They parked their truck in the back and blocked my drive way. They should have parked in the front of the townhouse.
Update by user Sep 10, 2018
I am hourly rated contractor work at client office and each time I had to take time off to wait for the delivery. I wasted 10 hours (each time is 2 hour window) to be at home in order to receive the delivery.
Original review posted by user Sep 10, 2018We bought LG refrigerator including free delivery and setup from Lowes Sunnyvale store. After 7 days, the refrigerator was delivered to our door. However, the two delivery people said they could not take this to the kitchen which is on the second floor. We were told they need 4 people crew to move the refrigerator to upstairs. Then I called Lowes Delivery department to reschedule. 2nd time, no one showed up, 3rd time, still the same two people came, could not do the move. The 4th time, Lowes still sent two people. I called Lowes and asked to speak to the supervisor, her name was something like Kourtney. She apologized and promised additional 20% discount on the refrigerator and told us next day (Sunday) or the latest following Monday to send 4 people crew. Again the 5th time, we waited till 9:15 AM this morning, no one showed up. Therefore, I called Lowes delivery department and was told we were not on their Monday schedule. Again I asked to speak to the supervisor, this time it was Sovia (or Sophia). She told me she had schedule for tomorrow (Tuesday) delivery and for sure they would send 4 people. Let's wait and see if tomorrow we will see 4 people crew from Lowes delivery department. I seriously doubt about it after so many time promises and failed every time. The delivery person even told me that I could pay someone else to do the move. Why? I paid Lowes for the delivery.
- Customer service is terrible
I will never buy from Lowes again
- Worst customer service
Lowes in Los Angeles, California - On line Payment Portal-No Due Date displayed-Scam for Late Fee
- On line payment portal omits statement
- Phone agent hung up on me
- Customer service and inability to leave feedback
Lowes in Union City, California - Price on bought items not acknowledged
Update by user Jul 31, 2018
I didn't pick this store for sale store. I had picked the closer Sunnyvale Lowes. Lowes.com picked this store for delivery without a known reason.
Original review posted by user Jul 31, 2018I have done an online order during holiday of three appliances at Lowes.com with a 10% discount coupon. Last week I received a call from Lowe's union city, days before delivery, and I was told that the refrigerator in the order were damaged in their transportation. They asked my credit card for a reorder. Now, I have seen a higher separate charge on my credit card which reflects a no discount price of refrigerator. I called the Lowe's store but got either no answer or the ball kicked around. I went to my order online and found that the order on refrigerator has been cancelled and the other two items with no 10% off either. Am I dare to order at lowes.com with any promotion?
Lowes in Huntington Beach, California - Deceptive coupons
- Deceptive advertising
Lowes in Modesto, California - Right hand knows nothing of left hand
- Price and selection
- Resulting product part replacement response and timeline
Lowes in Union City, California - Displaced by washer installation- living in hotel
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