State: California Clear all filters (245 of 4791 reviews match)
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3.3
Details
To whomever cares, My wife and I recently purchased Silestone quartz counter tops from the Lowe’s in Martell, California. The counter tops were installed by O.R. Enterprises on January 12, 2018. Within the first 30 days of installation the countertops cracked in four...
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4 comments
Anonymous
#1473465

Hi, I´m Victoria Quiles from Cosentino. We have been reading about your problem with your Silestone countertops and we would like to help you.Could you please call our customer service in order to explain your situation?This is the telephone: 786-686-5120Thanks!Best regards

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Review
#1242132 Review #1242132 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
4.7
Details
In general, I love Lowes. Always seems to be a friendly staff person available to help you find stuff. That's great, and that's why I keep coming back. But it only takes one bad apple to spoil the bunch. At a check out aisle, I only had two small PVC adapters I wanted...
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7 comments
Anonymous
#1660861

Lol, micro-aggressive questions. Pull the stick out if your *** my friend. You think way to much of your self

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Review
#1225127 Review #1225127 is a subjective opinion of poster.
Pros
  • Salesman
Cons
  • Cashier
Reason of review
Poor customer service
2.9
Details
I bought 3 boxes of bullnose tiles for a bathroom project. I changed my mind about using bullnose tiles and decided to use extruded trim instead. Tried to return the tiles without a receipt because I can't find it. Lowes will not accept the return - won't even give me...
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1 comment
Anonymous
#1433471

Is it a discontinued or special order product? How long ago did you buy it?

Review
#1190474 Review #1190474 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Store credit
2.2
Details
I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a...
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Review
#1170364 Review #1170364 is a subjective opinion of poster.
Cons
  • Communication between sales and delivery company
Reason of review
Problem with delivery
Preferred solution
Price reduction
1.0
Details
The store on bay shore in San Francisco should just be {{Redacted}}. The worst customer service I have ever seen. It’s close to my office so occasionally I need to drop by. Every time I regret my choice. Waited an hour yesterday to pick up an online order. I finally...
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4 comments
Anonymous
#1412758

They do not care about you ,go to home depot next time

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Review
#1157961 Review #1157961 is a subjective opinion of poster.
Reason of review
Poor customer service
1.8
Details
Placed an order online for a refrigerator, got a call that night confirming delivery for the next day. Great. Delivery guy calls me the next morning and says, "I'll be there in 10 minutes". Great. 1 hour later. Nothing. 2 hours later. Still nothing. I call the driver....
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Review
#1152543 Review #1152543 is a subjective opinion of poster.
Cons
  • Floor associate told me false information
  • Worst delivery service ever
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Santa Maria, California - Mislead and lied to

1.8
Details
I want to file a complaint for your #3352 store. The many calls I have placed to resolve my issues with them, either are unreturned or I have been hung up on. I want all of my money back immediately. Not in the form of store credit as we will NEVER shop in that store again. I have NEVER dealt with people with such BAD customer service skills as the employees that I have dealt with: Jessa, Jason, George, Brian and Mike
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Review
#1147835 Review #1147835 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
Lowes has me very upset!! I have bn waiting for my refrigerator to be delivered as promised for abt a week now. I called and talked to asst. Manager who did not seem to care! He did however get someone to my house with a damaged refrigerator. He promised me in a couple...
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Review
#1139456 Review #1139456 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.0
Details
Second time in a month. First time was the aggressive worker in power tools. He was already mad because he had to come help me. Then he told me he would go find me one of those dewalt cordless power tool kits they had on sale, because their computer shows they have 4...
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Review
#1134406 Review #1134406 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss....
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Review
#1114178 Review #1114178 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund