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Lowes Kitchen Remodel

2.3
Details
I totally agree. I had Lowes remodel our kitchen cabinets and countertop. The countertop was relatively seamless, but contractor who did the cabinets was a complete idiot. I paid $527 for him to protect the floors during the kitchen demolition and he did not protect them at all. He put a couple deep gouges in our nice Pergo floors. He told me he would fix them, but has not done anything. He also scratched the floor badly while reinstalling the stove. At first he told me he protected the floor with a board and was very careful, and there were no scratches on the floor. After I told him to inspect the floor, he saw the scratches, but he blamed it on the age of the floor. He said the floors were "ancient" and "brittle" and that anything would scratch them. Lowes backs him up so there is nothing I can do about it. This is ridiculous. If you are thinking of having Lowes work on your kitchen, don't do it!
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Review
#1295793 Review #1295793 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Customer service
  • Quality of work
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Price reduction

Lowes in San Jose, California - Horrible Delivery 2x failed attempts

2.1
Details
They take your money but fail to deliver. Literally. Two failed attempts. Lousy communication. No one can coordinate. You spend 3K you expect at least adequate service. Got a full refund and going to sears.
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Review
#1276742 Review #1276742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Store manager apology
Cons
  • Never received product
  • Disconnect from store to logistics and dc
  • Never delivered
Reason of review
Problem with delivery

Lowes in Yuba City, California - Terrible customer service

4.0
Details
Went to the Yuba City Ca. Store today around 3:30pm to pick-up some parts to repair my home irrigation system and was in the aisle trying to determine what fittings I needed , a sale associate walked past me no hello or do you need help so I continued to look for my fittings still no can I help you he grabbed a ladder moving it by my side went up it and got a couple merchandise boxes and started putting them on the shelf still no can I help you so Ilooked a little longer and could not find what I needed so I asked him if the item was still made and he said NO make your own. Well as this item is an item that I know is used quite a bit I did not believe it was no longer available so I put the fittings back and left and drove across the street to Home Depot and purchased my fittings, they had all of them including the one the lowes rep said they were not available. This man was so uninterested in doing his job and looked angry just being there I thought you should know. I did not get his name but he was thin, 6’, Caucasian, with tattoos on his arms. I only spent around 8 dollars this time but I will be building fences at my home 84’ in fact and I will be purchasing that material at Home Depot even thoughI had planned to purchase it at lowes. Sorry but I do not have to put up with that type of attitude.
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3 comments
Anonymous
#1493895

Lowe's is a self service home improvement store. That's how they can charge less for their products than the full service stores that went out of business because people only want to save a few bucks and don't actually care about getting service or not.

This has been going on for 40 years and it is only going to get worse with all the internet shopping going on.

Unfortunately the stores that have the people and are willing to provide actual customer service are all gone now. So deal with it.

Anonymous
#1494292
@Anonymous

Lowes is most definitely not a self service home improvement store that is why there are employees on the sales floor to assist customers. You should really get your facts together before you make stupid comments, oh wait you are anonymous you think you can say whatever you want. Sad!!!!

Anonymous
#1494476
@Anonymous

The employees are there to put freight away. Lowe's doesn't want knowledge on the floor, they want you to do your own research using their stunning website.

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Review
#1271972 Review #1271972 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Lowes in Palm Desert, California - No service

1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house.
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Yuba City, California - LG washer dryer

1.7
Details
Horrible customer service .really sorry lowes cant pay there employee enought to check into what is causing the customer to keep complaining with no resulitions.Corporate doesnt answer emails..and on passing the call to others that know less.then try to pass it off on LG. We bought washer and dryer and cant get any answers as to why we cant have both white .instead we have a off white grey washer and bright white dryer..why? Delivered two set and still same thing. Paid good money i work hard for to have to have these products not match or satisfy me as a consumer.
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Review
#1255602 Review #1255602 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Refuse to make good on product
  • Never called back
  • Anything about the issuh no solution
Reason of review
Poor customer service

Lowes in Elk Grove, California - Be aware before buy or doing any services with Lowe’s

1.0
Details
Worst customer service. Every time I call, no one wants to take responsibility, and usually have the call hanged up. This happens several times every time I call them. The service is terrible. They installed both my dishwasher, and garbage disposal and both ones needed to return due to errors in the installation. Garbage disposal now fell down completely from the sink. Keep away from LOWES. Once they take your money, you are on your own. my dishwasher tha i purchaseis Bosh. the told me that if getting the purchase with instalation and pay in advance, i was going to received a rebate for instalation from Bosh. i did wherever they told me to fullfill my rebate. few week later Bosk send my a letter that i dont qualify for due with the date of the purchase. They lie to me to get the service.
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1 comment
Anonymous
#1521734

I bought a dishwasher 3 weeks ago paid cash still waiting for the install to be scheduled.

Review
#1246142 Review #1246142 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Pros
  • Would rate zero stars if i could
Cons
  • Arrogant employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer
3.3
Details
To whomever cares, My wife and I recently purchased Silestone quartz counter tops from the Lowe’s in Martell, California. The counter tops were installed by O.R. Enterprises on January 12, 2018. Within the first 30 days of installation the countertops cracked in four...
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4 comments
Anonymous
#1473465

Hi, I´m Victoria Quiles from Cosentino. We have been reading about your problem with your Silestone countertops and we would like to help you.Could you please call our customer service in order to explain your situation?This is the telephone: 786-686-5120Thanks!Best regards

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Review
#1242132 Review #1242132 is a subjective opinion of poster.
Product
Silestone Countertop
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund

Lowes in Chico, California - Cashier

4.7
Details
In general, I love Lowes. Always seems to be a friendly staff person available to help you find stuff. That's great, and that's why I keep coming back. But it only takes one bad apple to spoil the bunch. At a check out aisle, I only had two small PVC adapters I wanted to buy (value -- a couple of dollars). Apparently, that little purchase raised her suspicions. She asked me, "Only those two items"? The question made me feel like she didn't trust me and thought I might be trying to steal something (hidden in my pocket or somewhere or there might be something else wrong with my purchase). Who knows? But the question put me on the defensive. Here I am trying to support their business, and the cashier disrespects me. That's why I frequently consider shopping at Amazon since they don't want to ding shoppers with micro-aggressive questions that make them feel like a thief or otherwise devalued. Lowes, please train/retrain cashiers to show as much respect for customers who spend two dollars and much as customers who pay two thousand dollars (let store security handle shoplifters). A lousy cashier can ruin an entire shopping experience. So, stop asking that type of question. It's offensive. Lowes tries hard to serve the community’s home improvement needs. So, I’m confident they’ll do something about an occasional bad apple.
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7 comments
Anonymous
#1660861

Lol, micro-aggressive questions. Pull the stick out if your *** my friend. You think way to much of your self

Anonymous
#1658601

“micro-aggressive questions” That’s a new one. Where did you get that term from, your shrink?

Relax and take your medication.

I’m sure it was an innocent question. Quit being so micro-sensitive.

Anonymous
#1658301

Your an idiot. Please, this must be a joke. No one can be this dumb.

Anonymous
#1485924

OMFG, are you kidding me? She asked you “only those two items” probably to try to engage you in conversation about your project/task.

Why is theft automatically where your mind goes?

Sounds to me like you have a guilty conscience. I also bet you’ve never worked w the general public.

Anonymous
#1486096
@WOW

I don't want to be engaged in any casual conversation when I interact with a cashier. A pleasant smile from him/her would more than suffice.

Oh, yes, if anyone has a guilty conscience, it would be the cashier. Most folks who work the cash register are fine, but some of them may have to deal with their unconscious biases, and this is something Lowe's needs to monitor or they can forget about my comment and I'll just shop elsewhere. No problem!

G.B. America that we have so many choices!

Anonymous
#1486602
@Anonymous

"lways seems to be a friendly staff person "Then you negate your first comment about friendly people. DB's such as yourself are the reason we have cashiers and such that don't want to be friendly not knowing what kind of @#$# a *** like you is on that day.Stay home next time loser.

Anonymous
#1487020
@Anonymous

"Always seems to be a friendly staff person available to help you find stuff" is a true statement. I never said there always seems to be a friendly cashier available at the register.

No "negation" here.Sadly, you are giving a reason why you are unfriendly instead of apologizing for being that way.

Customers pick up on that unfriendly attitude and avoid shopping at certain stores or avoid certain cashier lanes. The tone of your comments says it all!

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Review
#1225127 Review #1225127 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Salesman
Cons
  • Cashier
Reason of review
Poor customer service

LOWES WON'T ALLOW RETURN OF TILE WITHOUT A RECEIPT

2.9
Details
I bought 3 boxes of bullnose tiles for a bathroom project. I changed my mind about using bullnose tiles and decided to use extruded trim instead. Tried to return the tiles without a receipt because I can't find it. Lowes will not accept the return - won't even give me store credit for them. I emailed their refunds account: refunds@lowes.com and got no satisfaction from them either. No reason other than: "we require a receipt for return of that item." The boxes are pristine and the tiles are not used or broken. So, I'm out $60 and am very unhappy.
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1 comment
Anonymous
#1433471

Is it a discontinued or special order product? How long ago did you buy it?

Review
#1190474 Review #1190474 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Store credit

Lowes in Cotati, California - Uninformed delivery folks as it was contracted out to another company

2.2
Details
I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a plumber and had a shut-off value installed. Set new appointment. Times were constantly changed so that basically I sat home all day until a phone call at 5:30 - the end of the latest "delivery" window. Install guy indicated he couldn't come as they were in a big truck and there was a note on my order that said small truck. I assured him double tractor trails make it down our road and he said they would come over. They did not show or call. 2 days later I receive another recording indicating a new set of delivery guys would show up that day. When they arrived, they were surprised to know that they had to install a frig and not just drop off the water lines. I found that once Lowe's "sells" you, they no longer care what the service folks do from that point on. Poor customer service and unclear communication between sales and delivery. Won't buy from them again.
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Review
#1170364 Review #1170364 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Communication between sales and delivery company
Reason of review
Problem with delivery
Preferred solution
Price reduction