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Lowes in Huntington Beach, California - Crapy service ... run around and pass the buck

3.6
Details
If you're looking for higher end appliances or any for that matter look somewhere besides Lowe's they don't stand behind their products or warranties ... My stove has been in the house about two years and the self cleaner isn't working on the door ... their answer was it's a defective door .. and that is where it was left without ever telling me ... the enamel on the tray on the bottom of the stove is pealing already and that's cosmetic.. Samsung is just as *** about the situation . Lowes sends some idiots out from A-1 appliance who closes out the service within 2 days without ever saying anything and I don't find out for almost a month when I follow up.... And no one has any notes on the request ....
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2 comments
its94anthony
#1327787

Actually Samsung claims their out of the picture after 1 year .. they sell a defective appliance and hope you don't catch it in time ...

They call the peeling inside the stove of the enamel cosmetic ..... Lowes handles the extended warranty and they are giving me the same ***... the door is defective and the enamel is cosmetic ...

it's like two years old... I did not agree to purchase defective ....

h.kitchener
#1327774

Your first mistake was in buying a Samsung. You are unclear what the status of the manufacturer's warranty is or whether you fell for the old "extended warranty" scam. If the original warranty has expired, then Lowe's is out of the picture and have nothing to do with the problem.

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Review
#1046307 Review #1046307 is a subjective opinion of poster.
Product
Samsung Electronics Oven
Pros
  • I liked them at the purchase
Cons
  • I dislike their service completely
Reason of review
Poor customer service
Loss
$1800
Preferred solution
replace the defective parts

Lowes in Santee, California - If you cant fix it its not a lemon?

1.0
Details
After spending over $9,000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a replacement policy. 11 weeks ago our dishwasher started stopping mid cycle and an error code appeared. It could not be used. This is a "nice" dishwasher, allegedly. We called for service under our extended warranty. A week later comes the first guy and 11 weeks and 7 service visits later here we are. Not fixed, not replaced. Whats the problem you ask? Lowes requires that your appliance be repaired three time and that the repair fail three times before they will declare it a lemon. How can anything be declared a lemon if it can not be fixed even once? The warranty company cant figure out whats leaking and have guessed at what parts to order. Parts have arrived used, with hard water stains on them in the same location where the tech believes our dishwasher is leaking. The mysterious leak has shorted out other parts. Still no one can see where its leaking from even after my husband and I took turns laying on the floor during the cycle with a flash light taking pictures of anything that looked remotely wet. The service company keeps tickets open returning to the house more than once on the same call so in Lowes warranty system 7 trips to my house appears to be only 3. Seven half days off work, Seven tech appointments each at least an hour. Five parts ordered to the house. What does that cost? How much is a new Dishwasher? Ill be going to another store tomorrow to buy something new. I cant take the run around anymore. Then Ill spend 77 days on social media telling everyone who will listen about Lowes, their "extended service plan" and *** customer service. Thats one day for every day Ive been waiting for my dishwasher to be fixed. Small claims court here we come............. Enough is enough!
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1 comment
Anonymous
#1511440

Mine broke 3 weeks ago.guy showed up said it was control board still waiting on a part I could order online and have delivery tomorrow What a rip-off Good news is a new Home Depot is being built close by

Review
#997517 Review #997517 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Dont buy appliances here
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Full refund

Lowes in Redding, California - Lowe's Installation Sucks!!!

1.0
Details
Purchased materials for a fence and contracted through Lowe's for installation. HUGE MISTAKE!!!! Estimator came out ON 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of course we schedule our day around him and finally after calling Lowe's at 4pm to find out where he is, the guy shows up at 5pm - when it is dark! Said he's late due to a water leak on a job he is on - Ever heard of calling the customer to let them know???? Says he can't start until he knows where PGE and water lines are located and blames that on the estimator. He calls PGE and when PGE came out to mark the location of lines, they said they called him twice and when they asked for him by name, he said no one here by that name and hung up. Who is this guy hiding from??? Yes, they did have the correct number. We have made no less than 10 calls to Lowe's over the past 10 days about this guy. Apparently he will only talk to one person in the Installed Sales department and won't answer his phone or hangs up on anyone else. He called yesterday at 4:45 to get the address (he was already out there once and has the plans with the address on it!!). My husband told him not to bother showing up. So disgusted with Lowe's at this point. They did refund us 10% or $110 of the cost of materials, but installation charges are another $2,000. Now it is 10 days past our original installation date. We have no fence and told Lowe's to pick up the materials. It would be nice if these big box stores got some references and background on these guys they contract with. I will NEVER do business with Lowe's again!!!
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1 comment
Anonymous
#1256765

I AGREE WITH YOU THEY JUST WANT MONEY DON'T CARE

Review
#973940 Review #973940 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Non-service from fence installer
  • Lie on their website about having competent installers
Reason of review
Poor customer service

Lowes in Dublin, California - Bad service

We ordered automatic roll down blinds for 2 windows the same size, when delivered one was an inch to long, it was cut down and re shipped to be installed, no mounting hardware or remote was brought, it was reordered, brought out today still not right size a 1/2 inch to long, this has been going on since September 2nd, we cannot get any results from Lowes in Dublin Ca.they say the it's installers problem, but these are the installers that Lowes use. We have spoken to several store managers there but still no satisfaction, does anyone have any suggestions how to get service.
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Review
#959865 Review #959865 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Full refund

Lowes in Pacifica, California - DON'T BUY APPLIANCE AND WARRANTY THRU LOWE'S

We bough side by side Samsung refrigerator model RH29H9000SR in April 2016 it's broken - keep making noise and fridge is not cold. We also bought a 5-year extended warranty. The fridge has not been cold and temperature keeps going up. Finally we called Lowe's on SATURDAY OCT 22ND, 2016. Initially they scheduled to have a tech to come on TUE OCT 25TH. Shortly after we hang up around an hour, LOWE'S REP called me back to apologize that they were wrong for putting this date that we need to have a re-scheduled an apt on FRI 28TH. We were looking forward to this date that today FRI the 28TH a vendor they hired to fix our fridge was cancelling our apt with reason of the part has not arrived. BUMMERRR!!! WE HAVE A TODDLER THAT HAS BEEN DRINKING MILK FOR THE WHOLE 8 DAYS!!!! I called Lowe's back and expressing my disappointment and I really need the fridge fixed TODAY, HOWEVER, they could not make this happened!!! We have to live another day without any fridge. Hopefully, the tech will come by tomorrow SAT 29TH as they promised and BRING THAT PART THAT THEY CLAIMED HAS YET TO ARRIVE. PLEASE NOTE WE HAD A BAD SITUATION OF LOANER FRIDGE WITH LOWE'S. I have requested a loaner if my SAMSUNG fridge is not up and running by tomorrow. However, they CAN'T GUARANTEE IT. I cannot live another day without a fridge. I do hope that Lowe's and the vendor will not take the time when fridge is broken. This appliance is very crucial. Unlike living without any stove/oven.
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3 comments
nano_799
#1277361

We had similar problem with a dishwasher we bought from Lowes. We did buy the extended warranty but the company contracted for warranty repairs ordered the part the day before the scheduled service date.

They called and cancelled the repair date saying the part was not in. OF course it is not in. Why would you expect it to be delivered the next day? They had 3 days to order it when I scheduled the initial appt.

The local mgr from Lowe's has been working on our behalf but even HE can't get resolution. I get the corporate runaround from Customer Care, Service Dept., Repair company. We can't even get the status of the part they ordered.

Just says it hasn't shipped yet–after being ordered 2 weeks ago. Will never buy an extended warranty from Lowe's again.

Anonymous
#1233452

What's wrong with a toddler drinking milk? Most do.

Why would you want a repair person to show up for an appointment if he doesn't have the part needed to fix the refrigerator? You are aware that neither Lowes nor the repair shop makes the parts aren't you? They are waiting for the part to come from Samsung.

It seems like your frustration should be with the manufacturer (who is actually responsible for the first year of the warranty) rather than the retailer. You have to hope they have the part you need in a US warehouse, if not it will have to come from Korea and who knows how long that may take.

Anonymous
#1584952
@Anonymous

what?

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Review
#945122 Review #945122 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty
Reason of review
Warranty issue
Loss
$100

Lowes Blinds Installation Review

1.8
Details
Bought insulated curtains for my entire home over a year ago. The installer was here 8 times and never got it right. He replaced 1 of the sliding door curtains 3 times because they broke. For over $3000.00 I got curtains that need replaced after 1 year.
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Review
#942504 Review #942504 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Reason of review
Bad quality

Lowes - Repair Review from Tustin, California

1.0
Details
Purchased a Samsung refrigerator 2014 with a 3 year extended warranty over the Labor Day weekend while we were away the compressor went out came home after 3 days had to through away everything. It took 18 days to have it repaired. I paid $65.00 for the service man to come out which I shouldn't have because of my extended warranty. It's been s nightmare trying to get a reimbursement. It started Sepember 12thand I'm still waiting. I faxed over the paper work they asked for and they said they can not check faces only emails. Went to Lowes Santa Clarita Golden Valley had the manager fax and emailed now they say the are behind and it will be another15 days to either get s check or a dinail letter will never buy a major appliance from Lowes!!!
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1 comment
Anonymous
#1233037

Buy American made next time slug.

Review
#938411 Review #938411 is a subjective opinion of poster.
Service
Refrigerator Repair
Reason of review
Problems with payment

Lowes - Customer Care Review from Walnut Park, California

5.0
Details
I was at lowes with my mother we went to get wood and we need someone to cut it so i walked down the aisle to customer service i said excuse me is this customer service and the man said with a rude tone I CAN'T CUT YOUR WOOD. I said oh do you have anyone who can. He said rudly I JUST SAID I CANNOT CUT YOUR WOOD I DON'T HAVE A TOOL. When i walked back my mother said but the saw is right here. And then we walked out and now we are going to home Depot. That is why i perfer home Depot
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Review
#936707 Review #936707 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Dishwasher Installation Review from Los Angeles, California

1.1
Details
Ordered a dishwasher from Lowes in Long Beach, California. I should have known. Only after they received my card information, was when Justin informed me that this was a special order to be delivered from the manufacturer (GE). This took two weeks for delivery, then another week for an installation appointment. Eddie, the supposed installer, shows up only to try to hustle me into having another electrical outlet installed. Said he could not install the new dishwasher . I then decided to return everything for a complete refund. We get to the store then have to wait for almost an hour because the cashier kept pulling up the wrong invoice numbers. She had no clue as to what she was doing. The manager, Doug, was of very little help. It was an awful experience from start to finish.
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Review
#917346 Review #917346 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Customer no service
Reason of review
Order processing issue

Lowes in Perris, California - Insurance Claim

3.3
Details
I called in a claim on 8/20 at 1:48 to report leaking from my freezer. I was told J&M Appliance would send someone out on Monday. On Tues I spoke to J&M Appliance and was scheduled for the next available service call ( 8/26) I said I was concerned about the possibility of smell, was told once more not to open the freezer. Since our calls are recorded for training purposes and customer services you should be able to hear our conversations. I had previous slaughtered lamb meat and 3 recently slaughter lambs. We raise our own lambs and this freezer was purchased strictly for our slaughtered meat. On Friday, 26th, I called to reschedule because my husband had sudden medical problem and I did not know how long we would be held at hospital and Edwin rescheduled for 8/31. Today, 8/31, Miguel from J&M Appliance informed us the compressor is not working. He ordered parts and said they would call when the parts come in but we would have to clean out the freezer before he would touch it. After the service call I spoke to Marcus and Emily, his supervisor, and was told by both I would be reimbursed $150 for our meat( worth about $600) I was also informed I will would have to clean out the freezer myself. I am afraid to clean out meat that has been without refrigeration for God knows how long. The meat spoiled due to the malfunction of freezer compressor. Price of lamb is ridiculously high. In all actuality this freezer is not repairable, not to my satisfaction, as the bio hazardous material may be embedded into vents, seams, tubes etc, especially if I was to clean it out myself. I would never be comfortable putting food into this freezer for fear my family might get ill or worse. I would prefer Lowes/Service Advantage replace my freezer .
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Review
#911355 Review #911355 is a subjective opinion of poster.
Service
J And M Appliance Freezer Repair
Pros
  • Store organization
  • Clean
Cons
  • Warranty issues
Reason of review
Order processing issue