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1.3
Details
We purchased our granite countertops 5 years ago through Lowes. About a year ago we notice a large crack from one edge to almost the other edge. We called Lowes because we were told we had a 10 year warranty. We talked to the assistant manager of the store who told...
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1 comment
Anonymous
#1425876

Avoid purchasing Allen & Roth Granite countertops from Lowe’s. We had ours for 2 years and 3montha and have a crack that keeps growing and Sage Surfaces (Allen & Roth) refuse to fix it.

Even the installer is not sure how to fix it since the opening is too small for resin. Thought I got my dream kitchen and Lowe’s made it a nightmare!

Review
#909169 Review #909169 is a subjective opinion of poster.
Product
Allen And Roth Countertop
Cons
  • Details of the warranty
Reason of review
Warranty issue
Loss
$2445
Preferred solution
Let the company propose a solution

Lowes Sales Representative Review

I ordered a fridge and when inquiring on date of delivery ut wasnt the day I was promised! The lady that helped me wash Sherrie!! What kind of service is that leaving a pregnant lady with hot water in the summer time without a fridge!!! Had i known how bad their service was I would have gone elsewhere!
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Review
#868288 Review #868288 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes in San Jose, California - Refrigerator

On July 2012 I bought a samsung refrigerator at the Hammer lane store in Stockton. Since then I have called the warranty department four times to fix it. First it wasn't cooling. Second the ice cubes were not coming out. Third the ice cubes were not coming out. Forth time the refrigerator is not making ice cubes. They have replaced the thermostat, the ice dispenser twice, and now they will replace the ice cubes maker. I don't know what will be next. This refrigerator is a lemon. Why don't you replace this lemon? I am very upset at this situation. The refrigerator is in an empty house, I don't even live in this house, so the refrigerator is not been abused. The appliance is on 612 Burnham Ct. Stockton, CA. I wonder what it would be like if the refrigerator was been used a lot. Please do something to fix this problem. Thank you for your help. Sincerely, Alberto Garcia phone 408 561-8685
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2 comments
Anonymous
#1168858

Your complaint is with Samsung, not Lowes.

I'm assuming you have the extended warranty which is doing exactly what it's there for, fixing your fridge.

Ice makers are the #1 issue with fridges.

They will not replace your fridge due to ice maker issues. Period.

Anonymous
#1168415

Don't necessarily blame Lowe's. They didn't make the fridge. Your initial mistake was in buying anything with the "Samsung" name on it.

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Review
#859398 Review #859398 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Pros
  • Good response
Cons
  • Bad product
Reason of review
Reliable warranty

Lowes in Paso Robles, California - Online Ordering is a bad experience

3.2
Details
I ordered 20 boxes of laminate flooring. After a couple of days, I went to the website to check the order status. The status was "Ready for Pickup" (at the store). When I went to customer service, I was informed that the product had not yet been shipped by the manufacturer. Lots of. "Oh. Sorry." from customer service. On a previous occasion, I ordered some vinyl siding. At first they couldn't find it, then they brought out this 8' piece of siding that was all bent up. No packaging at all. Most orders are supposedly stored in the customer service area. However, all my orders seem to be "in the back." Average time to pick up materials at customer service is somewhere around 30 - 45 minutes.
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Review
#856123 Review #856123 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Going to the store
Cons
  • Ordering online
Reason of review
Order processing issue
Tags
  • online ordering

Lowes Manager Review

My assistant manger jeff is sleeping with my head cashier marisa . she has told me they are cheating the system . im not sure what to do i feel uncomfortable knowing all this not only that they are stealing but im sure there is some rule about mangers dating employees .
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Review
#833115 Review #833115 is a subjective opinion of poster.
Service
Lowes Manager

Lowes Staff Review from Downey, California

3.7
Details
Very bad customer service today s1501cc1 1620145 I'm 71 years old my daughter is 48 As we were loading 10 15.7 pavers & 5 15.7 X 7.7 two 2 of your staff did not come and offer us help. NOT UNTIL we were almost done loading our cart. Cart was very heaving to push to cashier which again they did not offer help. I told them I also need some cinder blocks. All they said is. Tell the cashier and they will ring it too and I can walk to the other side of the store to pick them up all I have to do is show them my receipt this was my 2nd trip to lowes in the past 2 days. At one time I thought lowes had much better customer service than Home Depot. Well it looks like its back to HD Dorothy Santillan A very disappointed customer.
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2 comments
Anonymous
#1140356

You probably shouldnt of posted your full name...

We found you on FB. Black coat, and black sunglasses.

Only question I have for you, is at what point did you ask for help!?

I'm sorry, I forgot, we as your retail slaves are suppose to read your mind, and just know that you will need help.

Should they of offered... Yes.

Should you of asked...

Yes. I forgot your sin isnt as bas as ours

Anonymous
#1139943

What are you going to do when you get home? If it is so hard to get them in a cart and to your vehicle how are you going to get them out of your vehicle and to your work area?

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Review
#822653 Review #822653 is a subjective opinion of poster.
Cons
  • Help from employees
Reason of review
Poor customer service

Lowes in Vallejo, California - I try really hard to like Lowe's but.....

1.0
Details
I really want to like Lowe's. There is one about 10 miles from my house. Several experiences have really done it for me. I went there today, Vallejo, California. I am looking for kitchen countertops --- probably a $3,000-$4,000 job. A young woman was sitting in the kitchen department. She was very busy on the computer. I asked if she would help me. She said reluctantly "okay." I explained what I was looking for. She said Lowe's has no samples for countertops. I asked how people choose and she said most people just choosed based on what they see in the store. I said okay. And left. She did not try to save the deal by offering to guide me through the process etc. She was just as happy that I left so she could go back to what she was doing. This is so typical of Lowe's. We went in not long ago to buy 4 ceiling fans and have Lowe's install them, the person who does this was not in today and no one offered to have them call us. I once owned Lowe's stock.... that was pretty incompetent too. Home Depot immediately scheduled us for a kitchen consult and would supply samples. Here we go!
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1 comment
ransom
#1142519

The funny thing is that if you read the reports about Home Depot, they sound exactly like the ones about Lowes, or Menards or any of the other home stores.

Review
#811197 Review #811197 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Staff Review

Lowe's in Apple Valley Ca. Worst customer service,starting with management .can't even answer a question.
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Review
#809099 Review #809099 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Staff Review from San Jose, California

1.8
Details
What can one say about my local Lowes store. When it opened a few years back I was excited that I no longer have to shop at Home Depot. I now have a choice. The last three visit included employees ignoring customers, employees uninterested in their job, employees using inappropriate language amongst themselves when in ear shot of the public. Cashier lack of friendliness or enthusiasm in performing their duties. Also lack of response from store management. Kudos to management if their goal is to emulate Home Depot or Walmart (no service at the highest profit). If management is serious about customer feedback then look at Costco, OSH and yes Taco Bell. I have noticed Taco Bell employees to be friendly and knowledgeable. For pete sake they are a fast food joint. How very sad how lowe's has fallen short of just basic customer service. To employees- if you don't enjoy working their than quit. Stop abusing the customer with poor service. I've been an advocate of supporting my local business. But with these recent experience at this location I am now forced to take my business to Amazon.
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2 comments
Anonymous
#1119703

Lowe's isn't a "local" business. Try looking up what that means.

Anonymous
#1410271
@Anonymous

They obviously meant local store as in the location nearest their house. Reading comprehension is important, so look it up.

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Review
#798775 Review #798775 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

1.5
Details
You guys suck, employees at home depot always glad to help. Lowes operation is similar to an cheap chinese restaurant!!!!
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Review
#794829 Review #794829 is a subjective opinion of poster.
Reason of review
Poor customer service