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Verified Reviewer
I bought three 4 foot LED wet location lights from Lowes on Aug 12th and I only used one but they won't return them because it's been over 90 days, barely.
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5 comments
Anonymous
#1782254

90 day return policy, means 90 days. not 91, or 93. Lowes has a pretty lenient return policy.

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Review
#1707704 Review #1707704 is a subjective opinion of poster.
Product
Lights
Cons
  • Worst return policy in the world
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details
I'm in shock. There is a very crooked salesman at the La Quinta Store - I made the mistake of buying an HVAC which resulted in my bath room been destroyed. Lowe's wouldn't even give me a nickle towards a rebuild. (I spent $30,000 with them). I ordered Windows, too....
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Review
#1702530 Review #1702530 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • Corporate and managers encourage bait& switch
Reason of review
Fraud
Loss
$2
Preferred solution
GIve me the 15% on labor plus the value of the hidden down grades and upgrade, $1515; Plus the $124 on my bathroom flooring and the HVAC permit cost - as it was never pulled. s
Tags
  • Windows And Doors

Lowes review in Los Angeles, California: Dont order onine

you dont get you items
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Review
#1700358 Review #1700358 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Deliver product or service ordered
1.4
Details
Had it with Lowes
Had it with Lowes
Had it with Lowes

Update by user Oct 09

they exchanged the battery but not before about 3 or 4 hours of phone calls and multiple trips to the store which AGAIN our time gets wasted by Lowes. I want to know what policies have changed for Kobalt and when we were notified since I have about 10k worth of Kobalt...

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3 comments
Anonymous
#1758847

Why would you take a picture of the screw rather than bringing it in? How do you expect them to match the size from a picture?

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Review
#1673404 Review #1673404 is a subjective opinion of poster.
Pros
  • Close
  • In-store selection
Cons
  • Lowes employees are lazy
  • Very inconsistant
  • Poorly trained staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Subcontractors Shotty
  • Warantee Changes After Purchase
  • Credit Card Synchrony Horrible
  • Lowes Can Care Less
  • Poorly Trained Employees
  • Employees Too Bothered
  • No Help When Needed
  • Always Give Wrong Info

Lowes review in Bakersfield, California: Over priced for floor install

1.0
Details
lowes charges $250.00 foe installation that wasen't done they call it block pricing.My floor was over measured by 250 sq.ft. I returned most of extra material but lowes would not refund for non installation they said they charge block pricing how can that be.I pay for something I dont get so how much can they over charge.
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Review
#1667763 Review #1667763 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Over priced for service not recieved
Reason of review
Pricing issue
Loss
$250
Preferred solution
Let the company propose a solution

Lowes ruined my driveway

1.0
Details
Lowes was told not to let delivery truck come down my driveway to deliver 1,000lbs of goods that should have been brought down on the forklift the truck was carrying. Ground was rain-soaked. Instead they drove a 30,000# 10-wheeler down the driveway and caused $18,000. damage. Destroyed my driveway and do not respond to correspondence.
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Review
#1660819 Review #1660819 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Destroyed my driveway and are unresponsive
Reason of review
Property damage
Loss
$18
Preferred solution
Pay for driveway repair.

Lowes review in Bakersfield, California: Awful, will never buy from again.

1.0
Details
Samsung Flexwash, counterweight sheared off bolts during a spin cycle. Shattered inside machine. Lowes sent out a repair man who spoke NO english. Said that there was physical damage. Of course there was, the weight sheared off in a spin cycle, and flew around inside the machine at 100 MPH. But lowes decided that means WE physically damaged the machine. After sending out a second company who said that it was a machine defect. This is going on 3 months now, I have a $2000 washing machine I cannot use.
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Review
#1659215 Review #1659215 is a subjective opinion of poster.
Product
Samsung Electronics Washing Machine
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Fix my washer as warranty. Reimburse 3 months of laundromat usage.
1.0
Details
My remodel of 2 1/2 baths was scheduled to take from November 20th to February 8th. A lengthily timeline but we were assured they "usually" finish ahead of schedule. It took to July 3rd before I unfortunately signed off under the assumption I would get a refund of 50%...
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Review
#1656515 Review #1656515 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Project managementscheduling
Reason of review
Project oversght
Loss
$7000
Preferred solution
Price reduction
Tags
  • Customer Service Failure
  • Bad Installation Services

Lowes review in Los Angeles, California: Special Window Coverings order

2.3
Details
Order placed & paid for on 6/9/2019. 3 Bali Verticals were delivered & installed on schedule in early July. Remaining item, cellular shade for arch window, remains on back order. I have heard various reasons from Lowe's staff regarding the last item that remains on "back order" in August. Material out of stock, material hold/QC issue, production delay. Waiting for a follow up call on 8/12 with status. Want to cancel if shade is not available for delivery the week of Aug 12. Not resolved!
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5 comments
Anonymous
#1731136

Why are you complaining about Lowes? They don't make shades.

Who makes the shade you are waiting for?

Your complaint should be with them. The only information Lowes can give you is what the manufacturer gives them and I am sure it is even more frustrating for them as they have to deal with both you as their customer and a supplier who is behind in shipping.

Anonymous
#1731806
@Anonymous

My order was placed with Lowes. Lowes represents Bali.

I have no way to follow up on my order direct with the manufacturer Bali Follow up with my local Lowes is my only choice and takes forever and when there is a back order, there is really poor customer service. The phone system is terrible. If you try to get the Operator at my local store, the phone rings and rings. I finally spoke to a manager on Friday night.

He was supposed to get me an update today. No call back and no message.

I will have to go in person. If shade is not delivered this week, I want this last item cancelled.

Anonymous
#1731979
@Anonymous

Lowes represents Bali by displaying their product and offering it for sale. The lead times for product production are provided by Bali.

When there are delays all Lowes can do is check on the status for you and pass that information along. They are not able to run over to a Bali factory and make you a shade. In turn Bali purchases material for their shades from other suppliers and if the are behind in shipping it will delay the order. My point is that it is not the retailers fault there is a delay and there is nothing they can do about it.

If you had ordered the shade at Home Depot or any other store that sells Bali the result would have been the same.

No need to take it out on the store, it is out of their control. Cancel the order and buy another brand if you think it will get there quicker than the Bali.

Anonymous
#1733026
@Anonymous

Lowes Manager offer poor customer service. Do not call Lowes in the evening at 8pm.

You will be told they have to follow up with Bali next day. I was put on hold while Mgr had to login to a terminal to look up my transaction. The notes online did not make sense to him. I agree the main problem is with Bali, but Lowes is the company that took my credit card purchase on 6/9.

I have no way to know if I have been givne accurate infor from Lowes staff. Too many stories about material hold/QC issue and then production delays.

I plan to cancel this last shade and ask for a refund. I will go in person to the store- no more attempts to get refund by phone.

Anonymous
#1733301
@Anonymous

The employees at Lowe's are having a blast, having the luxury vacation of a lifetime in Bali, Indonesia, with all of the money that they gypped their unsuspecting customers out of.

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Review
#1619674 Review #1619674 is a subjective opinion of poster.
Service
Lowes Shade Installation
Reason of review
Problem with delivery
Loss
$129
Preferred solution
expedite install or offer refund : get to purchase another brand

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes review in Groveland, California: Plants wilting from lack of water

was told donnot have enough waters
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1 comment
Anonymous
#1723382

Why don't you apply for a part time job watering plants? With low unemployment and not enough people wanting to work these jobs there will be shortages.

These are the kinds of jobs people trying to immigrate to our country would be more than willing to do. Perhaps we need to find a way to bring more people willing to work into our country.

Review
#1602777 Review #1602777 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution