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Lowes in Union City, California - Displaced by washer installation- living in hotel

1.0
Details
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
Lowes - Displaced by washer installation- living in hotel
We bought a washer that came with free home delivery and installation. The installer did not connect the hoses properly. He left before test run was complete. Thecwashroom is upstairs. Water was pouring through the dining room light fixtures. LOWES USES A THIRD PARTY COMPANY FOR INSTALLATION AND DELIVERY, but they do not tell you this. The number on the receipt is for a company called DSI but the phone is answered with “You have reached Lowe’s home Delivery”. The damage is so extensive that we are displaced from home. DSI used a subcontractor who refused to provide insurance information. DSI refused to provide insurance information. Days later Lowe’s gave me a claim number, and the adjuster called three days after that. Lowe’s sent an independant adjuster to assess the damages. I made it clear to all parties that I am a renter, please separate the claims. Stevelyn Wright who was assigned my claim said “let’s just keep it in your name for now”. I asked her to assign a vendor to pack/move/store our property so repairs could take place. She became angry and said “WE ARE LOWES, NOT INSURANCE”. I explained that I am disabled and the $500 the adjuster allowed for this service wasn’t reasonable. She repeated her comment, then said “ now the homeowner will just have to go through her own insurance”. Duh, I don’t know why you thought you could get me to take money on her behalf to begin with. It’s been over a month - I’ve spoken with 4 adjusters, wasted countless hours speaking with Lowe’s Customer Care, requested to speak to Mrs. Wright’s supervisor ( no, I can’t have his email or voicemail per customer service. They said they’d send him a message. ) Stevelyn Wright called after I told her I’d use my own insurance. I missed the call, tried to call back. I asked her to email instead, never heard from her. Oh yeah, I have audio of the guy admitting fault. Lowe’s has the audio, photos, and videos. They just don’t care.
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5 comments
Anonymous
#1725904

It sounds like the people at Lowe's don't have any Conner sense!

Anonymous
#1725604

How about a class action lawsuit against Lowe's?

Anonymous
#1518784

Now you know. Lowe's employs subcontractors.

All Lowe's is responsible for is the malfunctioning appliance. The sub must carry his own insurance and bond. You're barking up the wrong tree trying to recoup from Lowe's.

And if it's not your building, it isn't your insurance problem. Your goods and items, yes ; the structure, not likely.

h.kitchener
#1514915

What does your landlord say about all of this? He has insurance and you should also as a renter.

Between both yours and his insurance plus, of course Lowe's insurance everything should be fine. Except, apparently it isn't.

Get with your landlord, your own renter's insurance and see what can be done. You or your landlord might want to get an attorney involved for the discussions with Lowe's.

Anonymous
#1515020
@h.kitchener

The landlord and I both have insurance. The problem was that Lowes assumed responsibility then withdrew part of what they said they would cover.The homeowners insurance hasn’t approved repairs yet, and don’t seem to be in a rush.Late to the game was DSI, who eventually provided insurance info, said they would help, then a week later said they wouldn’t.Attorney sounds like the next step, but not sure what area of practice specializes in this type of situation.

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Review
#1298212 Review #1298212 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Reason of review
Damaged or defective
1.4
Details
Had it with Lowes
Had it with Lowes
Had it with Lowes

Update by user Oct 09

they exchanged the battery but not before about 3 or 4 hours of phone calls and multiple trips to the store which AGAIN our time gets wasted by Lowes. I want to know what policies have changed for Kobalt and when we were notified since I have about 10k worth of Kobalt...

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3 comments
Anonymous
#1758847

Why would you take a picture of the screw rather than bringing it in? How do you expect them to match the size from a picture?

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Review
#1673404 Review #1673404 is a subjective opinion of poster.
Pros
  • Close
  • In-store selection
Cons
  • Returns are always a hassle
  • Lowes employees are lazy
  • Poorly trained staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Subcontractors Shotty
  • Warantee Changes After Purchase
  • Credit Card Synchrony Horrible
  • Lowes Can Care Less
  • Poorly Trained Employees
  • Employees Too Bothered
  • No Help When Needed
  • Always Give Wrong Info

Lowes Kitchen Remodel Problems

3.2
Details
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
We purchased a kitchen remodel from Lowes in Fresno, CA. The materials are pretty good and look nice. However, it's been over a year and the project is not complete. There are missing / incorrect pieces that have never been replaced. The contractor seems to have written the project off. Promises are made to order pieces and fix problems. A few parts arrive but no one ever follows up or shows up. Tonight, the garbage disposal literally fell off. There has been a leak under the sink for months that the contractor looked at once and then never came back to fix. Maybe it was because the garbage disposal was not properly installed. Now we don't have a functional kitchen sink and (based on past history) we will have to hire our own plumber to fix the problem if we want it fixed sooner than 2-3 weeks.
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Review
#1468886 Review #1468886 is a subjective opinion of poster.
Pros
  • Products
  • Products and selection
Cons
  • Contractor
  • Project completion
Reason of review
finish the job
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE
  • Incompleted Contract
Resolved
1.6
Details

Update by user Aug 11

Not resolved. One Bali cellular shade remains on back order.

Had to make additional calls 8/9. Original order was 6/9. I am supposed to get a call back from Lowe's on Monday 8/11 with status of shade.

Do not order Bali products! Recommend that Lowe's stop offering Bali...

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2 comments
Anonymous
#1716841

Blinds are the least of your problems. If your sliding door is 3/4" out of square it isn't sealing properly. You should look into having your patio door removed and properly installed.

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Review
#1586504 Review #1586504 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Pros
  • Location and hours
Cons
  • Phone system
Reason of review
Problem with delivery
Loss
$273
Preferred solution
Price reduction
1.0
Details
I thought i’d give Lowe’s a try and buy the materials there for a new fencing project. I would like to warn that this is a very lengthy comment. I apologize but I need to tell my story. 6/4/19- Tuesday night I ordered fencing materials online from the Cotati store, the...
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1 comment
Anonymous
#1757444

Totally unprofessional service and I stand strong with this customer for all of the “crap” she went through. I just wonder if the wrong delivery was EVER picked up by Lowe’s.

Review
#1559782 Review #1559782 is a subjective opinion of poster.
1.4
Details
I'm in shock. There is a very crooked salesman at the La Quinta Store - I made the mistake of buying an HVAC which resulted in my bath room been destroyed. Lowe's wouldn't even give me a nickle towards a rebuild. (I spent $30,000 with them). I ordered Windows, too....
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Review
#1702530 Review #1702530 is a subjective opinion of poster.
Service
Lowes Windows And Doors Department
Cons
  • Corporate and managers encourage bait& switch
Reason of review
Fraud
Loss
$2
Preferred solution
GIve me the 15% on labor plus the value of the hidden down grades and upgrade, $1515; Plus the $124 on my bathroom flooring and the HVAC permit cost - as it was never pulled. s
Tags
  • Windows And Doors
1.0
Details
My remodel of 2 1/2 baths was scheduled to take from November 20th to February 8th. A lengthily timeline but we were assured they "usually" finish ahead of schedule. It took to July 3rd before I unfortunately signed off under the assumption I would get a refund of 50%...
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Review
#1656515 Review #1656515 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Cons
  • Project managementscheduling
Reason of review
Project oversght
Loss
$7000
Preferred solution
Price reduction
Tags
  • Customer Service Failure
  • Bad Installation Services

Lowes in Palm Springs, California - Online prices

2.5
Details
Lowes - Online prices
Lowes - Online prices
Lowes - Online prices
I looked for travertine tile before memorial day . I found a tile by Faber that was what I was looking for the price at the time was 84 cents a foot. I was unable to find a store local so I began to look closer to LA. I notice the cost listed was not the same. When I asked the corp office they told me it was normal for the prices to very. I do not understand how the same store can have so many prices for the same item. By the time I was able to order an item I was being charged $4.48 a tile 1.99 a sq foot The price would cost me over $2,000.00 extra for the same tile. It's now over six months later I am still trying to get my purchased fixed. I have been told this is how they do business. So many of the tiles are damaged they can not be used all in the same room due to the tiles colors not matching one another. There not even close to the same color I have since found out the tiles are not the same number. Lowes refuses to accommodate me. I don't know what to do next.
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2 comments
Anonymous
#1606013

If you ordered Travertine there is no dye runs as they are natural products that have variation. Also they are a fragile material which is why there are so many with other issues.

Anonymous
#1601075

Did you order all the tile at the same time? If you didn't you will have different lots and the colors may vary.

It's not uncommon for prices to vary in chain stores due to local competition. One store may be selling at a lower price due to the price at a close competitor.

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Review
#1405145 Review #1405145 is a subjective opinion of poster.
Product
Tiles
Cons
  • Prices online
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction

Lowes in Bakersfield, California - Awful, will never buy from again.

1.0
Details
Samsung Flexwash, counterweight sheared off bolts during a spin cycle. Shattered inside machine. Lowes sent out a repair man who spoke NO english. Said that there was physical damage. Of course there was, the weight sheared off in a spin cycle, and flew around inside the machine at 100 MPH. But lowes decided that means WE physically damaged the machine. After sending out a second company who said that it was a machine defect. This is going on 3 months now, I have a $2000 washing machine I cannot use.
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Review
#1659215 Review #1659215 is a subjective opinion of poster.
Product
Samsung Electronics Washing Machine
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Fix my washer as warranty. Reimburse 3 months of laundromat usage.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Lowes in Bakersfield, California - Over priced for floor install

1.0
Details
lowes charges $250.00 foe installation that wasen't done they call it block pricing.My floor was over measured by 250 sq.ft. I returned most of extra material but lowes would not refund for non installation they said they charge block pricing how can that be.I pay for something I dont get so how much can they over charge.
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Review
#1667763 Review #1667763 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Over priced for service not recieved
Reason of review
Pricing issue
Loss
$250
Preferred solution
Let the company propose a solution