State: California City: Cotati Clear all filters (4 of 4784 reviews match)
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2.2
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I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a...
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#1170364 Review #1170364 is a subjective opinion of poster.
Cons
  • Communication between sales and delivery company
Reason of review
Problem with delivery
Preferred solution
Price reduction

Lowes in Cotati, California - Foundation Repair Material

1.0
Details
Stick With Home Depot I called about material required for repairing my foundation. The first person I spoke to transferred me to an expert. A girl answered, when I told her I needed to talk to someone specifically about foundation repair I was put on hold, I could hear someone typing in the background, then the elevator music started. This went on for a few minutes until I was disconnected. I called back and spoke to a woman named Kelly, she didn't understand what a foundation was. She told me that someone would have to come out, for a fee of $35 and take a look at it. I'm doing this myself, all I wanted to know was how much the material will cost. I informed her that the answer would be in their inventory fee list list, not under my house. As I type this I am on hold again, with elevator music. How hard can it be to give a price on material? I just spoke to a manager, he said he was trying to find someone with the answer but they were all busy helping other customers, 20 minutes on the phone and no information. I'm sticking with Home Depot, they're the best.
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#645561 Review #645561 is a subjective opinion of poster.
Cons
  • Customer service
  • Personnel working there
Reason of review
Poor customer service
Tags
  • Material cost
  • Customer Service Information
We recently bought several granite umbrella stands from this store. When we arrived home and unpacked, we found one of them cracked in half. No problem at this point, we understand these things happen. We returned to the store and waited in line for 30 minutes at...
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#501079 Review #501079 is a subjective opinion of poster.
After buying a new Cabrio washer and dryer, I called Lowes to get a service call because our clothes were not getting clean. The service guy said he gets the calls "all the time" but he cannot adjust the amount of water the machine will use, and it uses perhaps a...
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3 comments
Anonymous
#779326

Same exact thing happened to us with our cabrio machine. The service dept sent trinity appliance and they came out on December 31st, took one look at the machine and told us it would be 'a major job to fix it and the parts would have to be ordered.' He told us the part was so big he would have to go pick it up, it couldn't be delivered.

He never bothered to tell us what was wrong.....but instead, he turned around and walked out the door and we haven't seen or heard from them 'trinity appliance' again. Weeks went by and we called Lowes service support center and were told that Trinity had been called out, the parts were on backorder and we had to deal with Trinity because they are the contracted service group in our area.......another words, we were stuck. Not only did we have to go buy another washer but the old one is still sitting on our back porch....January 28th. I also contacted the Manager of the Lowes we bought our machine from.....and got the same sob story...we are stuck waiting for Trinity appliance to fix the Whirlpool cabrio washer........we spent almost $800 on the Cabrio and bought the extended warranty and where is this going, nowhere.

And to add headache to misery, we had to buy a second machine at $500 just to do our laundry. We are through with Lowes' Whirlpool and extended warranties and incapable service providers....We have spent almost $9,000 at Lowes in the last two years alone, but that doesn't matter when it comes to Lowes or their customer service.....anonymous

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#469612 Review #469612 is a subjective opinion of poster.

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