(4 of 4784 reviews match)
I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a...
- Communication between sales and delivery company
Reason of review
Problem with delivery
Lowes in Cotati, California - Foundation Repair Material
Stick With Home Depot I called about material required for repairing my foundation. The first person I spoke to transferred me to an expert. A girl answered, when I told her I needed to talk to someone specifically about foundation repair I was put on hold, I could hear someone typing in the background, then the elevator music started. This went on for a few minutes until I was disconnected. I called back and spoke to a woman named Kelly, she didn't understand what a foundation was. She told me that someone would have to come out, for a fee of $35 and take a look at it. I'm doing this myself, all I wanted to know was how much the material will cost. I informed her that the answer would be in their inventory fee list list, not under my house. As I type this I am on hold again, with elevator music. How hard can it be to give a price on material? I just spoke to a manager, he said he was trying to find someone with the answer but they were all busy helping other customers, 20 minutes on the phone and no information. I'm sticking with Home Depot, they're the best.
- Customer service
- Personnel working there
Reason of review
Poor customer service
We recently bought several granite umbrella stands from this store. When we arrived home and unpacked, we found one of them cracked in half. No problem at this point, we understand these things happen. We returned to the store and waited in line for 30 minutes at...
After buying a new Cabrio washer and dryer, I called Lowes to get a service call because our clothes were not getting clean. The service guy said he gets the calls "all the time" but he cannot adjust the amount of water the machine will use, and it uses perhaps a...
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