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Lowes in Huntington Beach, California - Deceptive coupons

3.1
Details
I received a coupon from Lowe’s for $20 off if you spend over $100. I tried to order an item online for $170 but it would not take the coupon. I went to the store and the employees tried to use the coupon but they couldn’t use it either. They told me to order it online and I could pick it up at the store and pay for it and then I could use the coupon, but when I try to order it online it wouldn’t let me pick it up at the store. It was sent directly to my house. I took the receipt to the store and show them, several employees tried different ways to apply the $20 discount. Finally after many attempts one of the employees came back and said the coupon cannot be used for online orders. In large print it said “$20 off if you spend over $100.” In very fine print it said not used for online orders. I had to use a magnifying glass for the fine print. I could’ve gone to Home Depot and picked up the item that day but it was a little cheaper at Lowe’s in with a $20 discount I thought that would be a good deal. If Lowe’s carries an item that I can purchase someplace else for more money, I will buy it someplace else. If I can’t find an item someplace else or online then I’ll go to Lowe’s.
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3 comments
Anonymous
#1539952

ALWAYS read fine print on any coupon you get. no matter where it's for.

Anonymous
#1535631

Specifically says cannot be used online. Nothing they can do about that.

Anonymous
#1529259

Sounds like you need to go the eye doctor.

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Review
#1316265 Review #1316265 is a subjective opinion of poster.
Product
Lowes 20 Dollar Off Coupon
Cons
  • Deceptive advertising
Reason of review
Pricing issue
Loss
$20
Preferred solution
Lowe’s will be last on my places to buy list.
Tags
  • Miss Leading Offers

Lowes in Huntington Beach, California - Crapy service ... run around and pass the buck

3.6
Details
If you're looking for higher end appliances or any for that matter look somewhere besides Lowe's they don't stand behind their products or warranties ... My stove has been in the house about two years and the self cleaner isn't working on the door ... their answer was it's a defective door .. and that is where it was left without ever telling me ... the enamel on the tray on the bottom of the stove is pealing already and that's cosmetic.. Samsung is just as *** about the situation . Lowes sends some idiots out from A-1 appliance who closes out the service within 2 days without ever saying anything and I don't find out for almost a month when I follow up.... And no one has any notes on the request ....
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2 comments
its94anthony
#1327787

Actually Samsung claims their out of the picture after 1 year .. they sell a defective appliance and hope you don't catch it in time ...

They call the peeling inside the stove of the enamel cosmetic ..... Lowes handles the extended warranty and they are giving me the same ***... the door is defective and the enamel is cosmetic ...

it's like two years old... I did not agree to purchase defective ....

h.kitchener
#1327774

Your first mistake was in buying a Samsung. You are unclear what the status of the manufacturer's warranty is or whether you fell for the old "extended warranty" scam. If the original warranty has expired, then Lowe's is out of the picture and have nothing to do with the problem.

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Review
#1046307 Review #1046307 is a subjective opinion of poster.
Product
Samsung Electronics Oven
Pros
  • I liked them at the purchase
Cons
  • I dislike their service completely
Reason of review
Poor customer service
Loss
$1800
Preferred solution
replace the defective parts

Lowes in Huntington Beach, California - Bad Machine, Bad repair service, NO SHOW

The worst service contract ever, the worst repairmen working for Lowe's. had service call today. Finally got ahold of co said they will be here today.The guy called at 245 pm,and said lost how do i get to your place. 5 min away. Its 6:10 pm Not here. I am pissed. Plus had to rescheduled for Tuesday, clothes in washer wet. I am so mad. Didn't have balls to call and say still can't find you. J & M appliances. If they schedule call for them SAY NO. Now have to try another company..Also no pay to miss work
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5 comments
Anonymous
#576957

Lowes is the one of the worst company i never seen. I bought a 5 years warranty through the lowes.

Now lowes customer service is saying they are not able to find that. I dont know how worst this company is . Dont buy any appliances through Lowes you dont get any proper warranty.

They dont maintain the database for the customers. this is a such *** in the world.

Anonymous
#487104

Our machine was finally repaired, the whole thing was repaired, top, basket, over 1200 in parts I believe its been awhile. However we took out an extended warranty and it was finally fixed by someone else.

I usually don't leave bad remarks and was really upset over how the repair was handled. It later turned out good and the machine works great now, all new parts.

Anonymous
#336663

PC Richard usually has good service, but, don't take out a service contract. No one will ever show up.

Anonymous
#241008

Uh, Lowe's DOES NOT have repairmen working for them, otherwise they would pull up in a Lowe's truck, hence the name J & M Appliance Repair. They are simply contracted out repair people, same as Home Depot, or whoever.

chevymom53
#240322

FORGOT TO ADD, DO NOT LET THEM SEND J & M APPLIANCE, THEY DID A NO SHOW, AFTER I GAVE THEM DIRECTIONS AND THEY WERE LESS THAN 5 MIN AWAY. LED ME TO BELIEVE HE WAS ON HIS WAY. 245PM AND ITS 630 PM, NO CALL TO SAY SORRY STILL LOST NOT COMING.

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Review
#218190 Review #218190 is a subjective opinion of poster.
Loss
$898

Lowes in Huntington Beach, California - Warranty Service

I recently purchased a pressurized toilet costing 528.65 bucks installed. I was told this was one of the best. After about 6 months, the toilet base cracked and fractured completely around its base making it completely unusable. I took the supposedly one year warranty with pictures of the broken toilet base to Lowes where I purchased this toilet. The service Rep??? said they would have the plumbing contractor call me for a scheduled time for examination of the toilet to determine what was the cause. (To many Hippos on the toilet??etc.) It was finally determined by the experts? that the toilet was defective. This toilet replacement was to be installed the following Monday between 8a and 12p. I was not back at home till around 9:30 A that day. A message on my answering machine was left for me for re-schedule in two days. I called back and said that was not acceptable, and they said that the plumbing contractor was booked up and could not reinstall the toilet for two more days. I asked the contractor(plumbing service) how much time they spent at my door waiting?? Obviously, they went right on to their next job without a "sorry we missed you and will come back later to install". They were not located across town and only 10 min away from my address and had the replacement toilet on their truck!! The main problem with service nowadays is the fact you have to deal with to many specialists?? and you have your phone strapped to you like a papoos! Today we are just a number with large these impersonal corporate stores. Personally, I'm willing to go back to the few mom and pop stores that offer consideration and personal service even if the cost is a little higher.(Surprise, the cost is even less!) sincerely, Eugene F. White, Born when a time of personal service was important to business owners (Not Wharehouse Corporations!)
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4 comments
Anonymous
#166915

register appliance warranty

Anonymous
#97768

You are a true ***.

Anonymous
#10637

So you are mad that they did not wait there for you to get home? Good thing they didn't or they would have waited there all day.

Their service for you seems perfect to me. They tried to fix your problem, but you weren't there when they made the appointment with you.

Oh and by the way...do the mom and pop stores offer a 1 year warranty on their installations...last time I checked they did not. I've had things installed by mom and pop stores in the past and when something went wrong...I was given the "Oh well" response. It seems to me like Lowe's was more than happy to make you happy, but once you showed that you were unable to work with them, and wasted their time and money even more...they wouldn't help you right away.

Anonymous
#5408

So you expected someone to wait at your door for an hour when you were given a time frame?

Eh, even most mom and pops will only wait a few minutes before they leave.

What ever happened to the time an age when people kept appointments...

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Review
#110277 Review #110277 is a subjective opinion of poster.
Product
Lowes Warranty

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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