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Lowes review in Long Beach, California: Disapointed not pissed

5.0
Details
most pleased with order of windows and doors. from Lowes in Long Beach Ca. The door were not completely accurate so we modified. There was a mistake in a reorder for tempered windows to match building code. Windows came correct so Lowes did what they could on delivery. We hope to receive a financial discount after the fact in retribution. Thanks from Mike Barry
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Review
#1572169 Review #1572169 is a subjective opinion of poster.

Lowes review in Long Beach, California: Satisfied

1.0
Details
Alex Vazquez who organizes deliveries for Lowes in Long Beach on Belflower blvd. I thank Alex for his prompt and effecient work ethic on this mornings delivery as was promised. Than You Lowes for Alex and his delivery team! from Mike Barry
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Review
#1571457 Review #1571457 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes review in Long Beach, California: Worst Customer Service Ever

2.3
Details
I recently purchased several special order items from Lowes. I had a problem with the shower doors during installation and tried to call the store to resolve it. NO ONE would answer any of the store phones, not even the so called "operator". I had to call the corporate number to actually talk to someone. Although the person at corporate was professional and tried to be helpful, I think at least someone at the store should answer their phones. This is not the first time this has happened. A few months ago I bought some window coverings at another Lowes store location. When I tried to call someone at the store to check on my delivery status, no one would answer the phone. I just tried to contact the customer complaint department at Lowes to let them know why I will no longer be shopping at Lowes. The on line form would not go through, and when I tried to call the customer care number for feed back on store experience, it transferred me to a canned computer survey. It would not connect me to a live representative. This is why I will no longer shop at Lowes for anything again. They are not interested in your input, in customer service, only in your money. This has got to be the worst customer service experience I've had so far.
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Review
#1083667 Review #1083667 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Special Order Items

Lowes - Cashier Review from Long Beach, California

2.1
Details
Will not shop Lowes again: too many times needed items are out of stock or misplaced on shelves. Prices missing creating problems at the cash registers. The biggest issue that removed Lowes from my DIY store is that they would not recognize my veteran status. Granted, I had forgotten my ID card , but at 70yrs old, my Veteran cap and my original "dog tag", I can't believe the store manager would not approve the discount-a mere 10%. I don't fault the cashier who seemed fearful of making the decision. I ask for the manager. I wrote the corporate office and got the same response. Had I gotten an apology from corporate and an explanation of policy I'd consider shopping again. But my letter did not support trust on my claim as a vet nor did I get any apology! No more lowes for me, my family or anyone who I share my experience.
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1 comment
Anonymous
#1008161

Why should vets get a discount? You guys always expect a handout. Makes me sick.

Review
#644591 Review #644591 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes review in Long Beach, California: Getting Fired for Working Hard

I am a former employee of Lowes HIW and Iam pissed. I was a receiver/stocker working 3rd shift at store #1753, Huntington Beach, CA. They changed the way they unloaded trucks and stocked the freight. I was a full-time employee and one of the fastest and best. They wanted us to "practice" unloading and stocking in only 4 hours because that is how it was going to be done. Even though they were going to hire 4 part-timers to come in and unload the truck at night, they made us practice. Even with 5-6 people we couldn't do BOTH. They got their part-timers and we full timers, who cant legally have our hours or pay or benefits cut, were slain quickly. In order to try to accomplish the task of doing everthing in a time limit that was unrealistic, we had to bend some rules. We had been bending the rules ever since that store opened over 5 years ago... They knew this and decided to watch the cameras and record and report each of the full timers. Needless to say we all lost our jobs on bad terms and even though the part timers were doing the exact same things we were *** they were not penalized...
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7 comments
Anonymous
#246882

I got fired for a safety violation on the forklift in the receiving area while trying to work quickly and more efficiently for the company. There is zero tolerance on that stuff so be careful, they are always watching.

Remember, don't try working hard, just do the absolute minimum amount of work required, and take every single break that you are allowed. They can't fire you for not trying hard.

Anonymous
#158646

I know that making others's look bad to make yourself look good is bad, I know not following the rules is bad. No wonder you got fired.

Anonymous
#158590

First of all, "Irish", you don't have a clue as to what you are talking about. Second, I am also an ex employee of Lowe's HB, store #1753.

I worked on the front end as a head cashier. Our crew was also a skeleton crew with promises of better times but without follow-through on those promises. Running an entire warehouse on 5 cashiers, 1 customer service, and 1 returns, with HALF department employees, required to manage loss prevention and the multitude of pricing problems/slow managers/lazy cart boys/long breaks/lack of support, it was a nightmare job. I kept my checklists and held everyone accountable to the company rules and got ousted by *** male managers who liked to ogle and flirt with the 18 year old girls who happened to be the ones taking 20-40 minute breaks and never got written up.

Even tho I kept that store in tip-top shape regardless of the lack of staff, everything was done correctly, I couldn't get a sign off for a higher position because of a BS technicality which they bent for others. All because the teenage girls were crying.

SUCH BS! No one is a role model there, they're all ***

Anonymous
#149861

They don't want self braggers, you claim you were the fastest and best, you have a very high opinion of yourself. I bet you were really the slowest and worst.

Anonymous
#111204

It is just getting worse and worse, here. It's not just here though, it's almost every retailer.

I was routinely covering 2-3 departments by myself, because my senior management team either had no clue as to how to staff properly, or they were purposely running skeleton crew to cut payroll. This induced a high amount of stress on a daily basis, which made coming into work like coming into battle.

My manager once said that no one forces you to work for Lowes. I should have seen that comment for what it really was. They don't care WHO they grind into dust, just so long as there is some poor sap there willing to be ground. Don't we all deserve a job that treats us like a person, and not an expendable widget?

Anonymous
#79764

So "me" are you apart of the problem with that comment or hoping to be a positive part of the solution???

Is this the culture of Lowes??

Anonymous
#68664

follow the rules and btw our receiver stockers do that easily with less people

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Review
#149790 Review #149790 is a subjective opinion of poster.

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Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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