State: California City: Los Angeles Clear all filters (27 of 4762 reviews match)
filters
State:
City:
Product:
Show
2.3
Details
Order placed & paid for on 6/9/2019. 3 Bali Verticals were delivered & installed on schedule in early July. Remaining item, cellular shade for arch window, remains on back order. I have heard various reasons from Lowe's staff regarding the last item that remains on...
View full review
5 comments
Anonymous
#1731136

Why are you complaining about Lowes? They don't make shades.

Who makes the shade you are waiting for?

Your complaint should be with them. The only information Lowes can give you is what the manufacturer gives them and I am sure it is even more frustrating for them as they have to deal with both you as their customer and a supplier who is behind in shipping.

View more comments
Review
#1619674 Review #1619674 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$129
Preferred solution
expedite install or offer refund : get to purchase another brand
1.0
Details
I bought a Bar-B-Q grill. I was promised a delivery of 8/29. The delivery guys delivered it and from here my ordeal started. I called up Lowes and they promised a replacement to be delivered on 9/1. On 9/1 I called Lowes to check on the delivery time as I had not heard...
View full review
Review
#1345471 Review #1345471 is a subjective opinion of poster.
Cons
  • Worst customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.2
Details
My paper statement was misplaced, I'm at work knowing soon the balance is due to avoid being charge interest. , I log on to Lowes Payment Portal from work to view m current account details, When is the Statement due Date? , view when the remaining balance is due. I...
View full review
6 comments
Anonymous
#1663666

If you have deferred payment, double check when the time is up. Mine was April but showed up on March statement that deferral was over. We had a deck built, my balance was a bit over 2,000, my interest was 2300.

View more comments
Review
#1325783 Review #1325783 is a subjective opinion of poster.
Cons
  • On line payment portal omits statement
  • Customer service and inability to leave feedback
  • Phone agent hung up on me
Reason of review
On line Payment Portal Omits Due Date to charge Interest Fees
Preferred solution
Let the company propose a solution
1.1
Details
Ordered a dishwasher from Lowes in Long Beach, California. I should have known. Only after they received my card information, was when Justin informed me that this was a special order to be delivered from the manufacturer (GE). This took two weeks for delivery, then...
View full review
Review
#917346 Review #917346 is a subjective opinion of poster.
Cons
  • Customer no service
Reason of review
Order processing issue

Lowes Staff Review

Lowe's in Apple Valley Ca. Worst customer service,starting with management .can't even answer a question.
View full review
Review
#809099 Review #809099 is a subjective opinion of poster.
Reason of review
Poor customer service

Rocking Chair Review

1.3
Details
I bought a racking chairs for my backyard They submit my order and then they keep sending me we have delay in your orders They don't even give me a call to Explain what's going on When I called today which after 3 weeks they said we cancel your order.
View full review
Review
#701917 Review #701917 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Rudest people I've ever encountered, didn't take the time to help and were clueless to simple questions.
View full review
1 comment
Anonymous
#1002839

i bought a bosch drilldriver and added the one year protection plan. bosch has a 3 year already and thought it would kick in after that.but it does not.

lowe's is ripping people off with these plans. i have talked to the bosch's people and in fact the tool was covered for 3 years and that lowe's 1 year should have made it 4.lowe's is making a killing off of these plans

Review
#658322 Review #658322 is a subjective opinion of poster.
Reason of review
Poor customer service

Barbecue Grill Review

2.7
Details
Have a bad experience at Lowe's with management in pico Rivera ca was waiting for a confirmation to pick up a barbecue grill for 35 minutes got a confirmation to pick up the girl the next day so when I go pay management tells me that no and changes the time on me was a great place to shop but not anymore
View full review
Review
#633508 Review #633508 is a subjective opinion of poster.
Reason of review
Poor customer service

Granite Countertop Review

3.7
Details
Paid Lowes $11, 000 for cracked granite countertops and blinds that will not stay open and a backsplash that was never installed. Their rep stated the countertop had been repaired before it was installed. Cannot get them to return my calls.
View full review
Review
#648427 Review #648427 is a subjective opinion of poster.
Reason of review
Damaged or defective

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes - Microwave Review from Los Angeles, California

This was our first purchase from Lowes. Spent $1900.00 for range and microwave. Had to order in range. Was told different delivery date by 4 different people! Originally was supposed to be delivered 4/8/15. Last call was 4/7/15. Would be delivered 4/15/15! I'm on spring break! Would have to *** work for delivery! Cancelled order! The uncertainty of information provided by all employees was very disconcerting! Went to Sears, where we always buy our appliances. Bought frig, range, and microwave 4/7/15. Delivered today 4/9/15. Will never shop Lowes again!
View full review
Review
#619786 Review #619786 is a subjective opinion of poster.
Reason of review
Problem with delivery