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Me and my husband are both disabled. We were in the garden center and asked for assistance. We waited more than 20 minutes and no one ever showed up to help us. My husband advised the cashier I had talked to and told her no one ever assisted us. All she said was...
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9 comments
Anonymous
#644757

I have been to both Lowes and Home Depot and it is like night and day, Lowes employees are rude, hateful,disrespectful, and their moral is very low. Home Depot's employees are friendly, helpful, and treat you with respect. If it wasn't for the employees working for Lowes and their jobs, I would hope Lowes goes bankrupt and the management end up homeless because they deserve it.

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Review
#395154 Review #395154 is a subjective opinion of poster.

Lowes in Los Angeles, California - Flooring Products

Installer's very professional and kind. Wood product was acclimated, moisture test was done. Installer proceeded to open boxes and found bowed wood. Changed wood to be installed x 3 times now with wood product being junk!!! When purchasing wood I felt the girl just wanted to sell me the wood. Wood product should be inspected before leaving warehouse (opening at least 3 boxes). Very frustrated! Thank you to the head installer who didn't just go ahead and install the junk product to make his money. Honesty goes a long way. I will not refer Lowe's to anyone. I will refer the installer for side jobs.
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Review
#394065 Review #394065 is a subjective opinion of poster.
Loss
$200

Lowes is garbage

Theres a lowes down the street from my house here in temecula, ca. The customer service in this place is crahp! The people are rude, hostile and arrogant. They dont care about you and they make sure that you know it. They clearly dont like their jobs because if they did, they'd take pride in it. Lows as a company is trash as well. Any company that supported Rush Lamebafoon's comments about women being *** is careless and and hedonistic. Obviously they dont care about their public image thats why they're complete *** as a company...
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1 comment
Anonymous
#454222

why did they take out customer service and put it in returns? that's the stupidest move ever lowes is just going down hill.

Review
#304253 Review #304253 is a subjective opinion of poster.
Loss
$100
I have had several negative experiences with Lowe's within the last year. 1) the interest rate charges by GEMB is outrageous. When I contacted GEMB to see about lowering the interest rate they were absolutely uncooperative, so I closed this account. Lowe's...
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1 comment
Anonymous
#441198

I find it amusing that you want to return a 3 month old appliance like it is a tshirt that didnt fit. How would your car dealer handle this?

Yeah bring it back and we will give you a new car.

No they warrant it. I agree that the cashier was rude with you slamming drawers and huffing and puffing must have ruined her day.

Review
#291288 Review #291288 is a subjective opinion of poster.
Today I was appalled to find that Lowe's will not accept my federally issued military ID (with picture, address and SS#!) as a valid form of ID. We live 1/2 block from the store and shop there several times a week. Between personal and business needs, we spend at...
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8 comments
Anonymous
#402333

i was going to post a complaint i had with lowes but after reading some of them it seems like this page is run by lowes employees who enjoy insulting the consumer. I guess these *** don't understand without us customers you *** wouldn't have a job.

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#283141 Review #283141 is a subjective opinion of poster.

Lowes in Los Angeles, California - Unfriendly,Unconcerned Terrible Service

Feedback Dept: Lowes Complaint, 11-17-11 I have had the worst experience in customer service today ever. I am 50 years old and know what good service can look like. Before describing the incident I will start by saying that this store has had horrible service for the 2-3 years I have been dreadfully going. Visiting store # 0056 is always my last option and I normally drive out of my way to Home Depot. Here is a partial list of what service looks like when visiting Lowes:- Failure to greet patrons, unfriendly and unconcerned about customers, unavailable to help - too busy with pricing or stocking inventory, employees grouped in 2 or 3's talking, never make eye contact which would commit to greeting or helping. The rare occurrence of assistance is where the associate points to the other end of store without aisle reference and returns to stocking shelf. Excellent way to chase off customers and their friends "" congratulations.- Occurrence: Checkout lineWhile scanning the items for final checkout, the clerk asked if I would like to sign up for a Lowes membership card and save a percentage on the bill. I said absolutely not because this store sucks and that I only shop there when it's the last option. Not getting the clue of having an unsatisfied customer on his hands, he then says which I quote "Since you will not be coming back, how about signing up anyway to get the savings." the clerk asked me a total of there times to sign up. Are you kidding me? This is the mentality of your workforce. Bottom line: Lowes management is pathetic and a disgrace to the business community. It sickens me to even spend the time to write this grievance. However, this new level of lousy, insulting service had to be shared with your company, my coworkers, friends and beyond. In case you are unaware, word of mouth is the strongest and most lasting type of advertising. As a send off, your online comment page refused to register due to the receipt not listing the proper code "" I expected nothing less. Store # 0056 14873Terminal 1611-16-1111:56:49Sale # S0056BR1 759614 11-16-11Manager: Patrick Cosley
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1 comment
Anonymous
#393523

SOUNDS LIKE YOU LOOK FOR THE ONLY PERSON THAT HAS THERE BACK TO YOU. JUST SO YOU CAN HAVE SOMETHING TO COPLAIN ABOUT.

I SHOP THERE AND DONT HAVE THAT PROBLEM. JUST SO HAPPENS I KNOW THAT INTHE PAST CUPLE OF YEARS HOME DEPO IS CHANGING TO BE AS FREINDLY AS LOWES.

SO IF YOU DONT LIKE LOWES THER IS ALWAYS ACE,H.D,DIXELINE.WALLMART,SEARS,A LONG LIST OF HOME IMPROVEMENT PLACES. OR ARE THER BAD COMENTS FROM YOU THERE TO?

Review
#280054 Review #280054 is a subjective opinion of poster.
I bought a Whirlpool Front Loader from Lowe's May 2009; started having problem with it January 2010. Was fixed (company who fixed it left tool marks on it). Forward to October 2011, same problem, called Lowes extended warranty service (I purchased a 4 year plan). ...
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5 comments
Anonymous
#539486

you tried to fix it and could not. you took it apart you put it back together, that simple, or no warranty.

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#267870 Review #267870 is a subjective opinion of poster.
Lowe's allows dogs in the stores on leashes with their owners to shop, sight-see, hang out. But they would not allow an employee of their to bring in a starving, dehydrated cat found dying in the parking lot (and the cat was put in an animal carrier) to be out of...
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5 comments
Anonymous
#539116

My two children have allergies. Yesterday, my husband and I made a trip to Lowe's for a few necessities.

We spotted two dogs, with two different owners. Both dogs were smaller, and in the buggy. I do not want my children around dogs at our home, or anyone else's home, therefore: we do not own dogs. My son has to have allergy shots, since the situation has gotten worse.

I have to constantly dust and limit his exposure to the world outside. Lowe's is not a place for animals. There are too many situations that can arise from this. My family and I have no issue with service animals.

But, when my son is sneezing and pouring tears from his eyes, there had better be a good reason for it.

These dogs can ***, use the bathroom and cause someone to fall, fleas, urinate on products, leave fur behind, and cause my child misery. I do not want to see animals harmed in any way, but they do not belong in any business, unless they are a service animal.

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#258821 Review #258821 is a subjective opinion of poster.

Lowes false info from cashier and manager

I was going to purchase a CharBroil quantum Gas grill Saturday, June 12 and was told by a young lady at the register that I could get a free re fill and she asked her csm lady who was at the product pick up desk and the csm approved. I told her I did not have my tank with me to exchange so I told her I would bring in the tank Sunday to do the free refill exchange so she said ok. I came in with my tank for the exchange the following day Sunday morning and wanted to purchase the Quantum grill so I went to the register and it was a different young lady being another day and shift obvious, I explained to the cashier reason I brought the empty tank so I could get the free refill they had promised me from Saturday evening and they told me it would be no problem on Sunday. I was denied. I wasted my time and gas, I lugged a tank around for nothing. Sadly i should have gotten it in writing. I do not trust them anymore as the cashier who denied this deal i was promised by Lowes the day before showed pleasure in her denying me what was promised to me. Poor service, never returning and will spread the word to my friends and home owners.
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1 comment
Anonymous
#298013

The cashier should have rung you up for a free propane tank and marked it NL ( not loaded)so that when you went back to pick it up, all you had to do was show them your receipt.

Review
#242873 Review #242873 is a subjective opinion of poster.

Lowes in Los Angeles, California - Bad products

I returned a bucket after I bought it at the fontana' store and when I returned it the clerk ask what was wrong. I told him and he just put it in the go backs. the mgr here was at the san bernardino store and that one closed down. I stopped going there because of bad service, so I guess I will quit this store too. If you get a Lowes bucket that is cracked , that was the one I returned. I wonder how many times it was returned?? if you want good service go somewhere else. I guess I should do as I say
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Review
#232676 Review #232676 is a subjective opinion of poster.
Loss
$3