(27 of 4844 reviews match)
Most helpful reviews first
Lowes in Los Angeles, California - Sell items they don't have
The Pico Rivera (CA) store sold us 630 pieces of tile of which they only had 300. We bought about $700.00 worth of tiles and only received half of what we bought. We where assured we get the rest the next day and guess what happened the next day? We waited over an hour before we said forget it, give us the money back. The customer service was horrible, we waited long enough to read the badges of about 8 employees, 2 managers pass us by. After the hour we figured the never had the rest of the tile we bought it was all lie. Somebody just figure they make a 700.00 dollar sale before closing.
Lowes in Los Angeles, California - Another, no thats not the one on sale
received a discount ad in mail, showed a white plastic toilet seat round,with another seat in writing that was elongated. We have round one's at our residence. Waited until ad as good on4-28-10, went in got round one, told OH, no round ones on sale, just elongated one. On page 4 of ad, picture and top portion show round and don"t say elongated, only 2nd or lower on does. Not first time Lowes ad were deseptive,I guess it may not be last unless someone files a complaint with DA's office about it. Ad had #511004 upper right. M Houghton
Lowes in Los Angeles, California - Canceled my account without cause
I was a user of Lowe's project card untill a week ago. Without reason or cause on my part the account was closed.... I found it redundant considering the fact their business is so slow many of their employees are having to quit due to lack of work hours... Home Depot appreciates stupidity like that considering they pick up more business that way. I will pay off my small balance and move on none worse for the experience. I will gladly tell all about the treatment one recieves in doing business with such a business.... I guess some companies would be better off if the were out-sourced to another country. Merry Christmas and Happy New Year to all that read this......
Lowes in Los Angeles, California - Excess installation charges
recently i had a microwave installed above the stove and under a cabinet by lowes and was charged a extra fee for what the installer said was a modification by adding a flex exhaust pipe and laying a 1x3 peice of wood across the inside of the cabinet as the exhaust pipe hole was to large to bolt the microwave to / i call this normal instalation not a modification / for this i was charged a extra $55 by the installer / i wish to thanks lowes for the store credit i just recived for $55 and the consumer complaint line for getting this coreccted / sincerally david sandefur
Lowes in Los Angeles, California - Horrible, rude employees and service at Lowe's
My husband and I had a disappointing experience at Lowe’s store #1555 (2800 120th Street Hawthorne, California 90250). It all started at the beginning of May of this year. My husband and I decided to remodel our kitchen and wanted to get the cabinets, flooring, and countertops all done at the same place. We went to the Hawthorne store and met with Thomas Woods in the kitchen sales department. We did the necessary measurements for the cabinets placed our order for them and picked out the flooring and tile that we wanted. Thomas told us that the cabinet installers would come out to measure for the cabinets and then he would place the order. We only paid for the cabinets at this time. We wrote a check for $15,370.69. This included our cabinets and the cost for installation. The date was May 5th 2008. That night Reyes and I decided that we wanted a few cabinets changed. When I called Thomas the next day I informed him of the changes we wanted. He told me that he had ordered our cabinets already and that we would have to wait until the cabinets were delivered. Then he would have someone come and pick up the ones that were going to be replaced and put the new order in. He did the opposite of what he had told us originally. He ordered the cabinets before the cabinet installers came to measure for the cabinets. This was the cause of all of our problems with the cabinets being late and having to be reordered. After this is when I started to have difficulty getting in contact with Thomas. I would call him, leave a message and never get a return call. Or I would get a hold of him, he would say he was with another customer and would call me back to answer my question. He never called me back. I would end up having to call him again. I do not think that this is how you train your employees to treat customers. I had told him form the beginning that since I am a teacher I wanted the kitchen completed before I returned to work on August 25th. He assured me it would be plenty of time. If Thomas had waited to put our order in until after the installers had come to measure this delay with the cabinets would not have happened. My husband and I were left in the dark and due to the lack of communication on Thomas’ part we decided to purchase our flooring and countertops elsewhere. If Thomas had simple returned our phone calls and answered our questions instead of blatantly and rudely ignoring us, we would not be as upset as we are. It seems that Thomas ordered our cabinets and once he got his commission, he forgot about us. We would have continued with the countertop and floor we had selected from the Hawthorne store and we would have placed our order with them. Because of the lack of customer service that we received we will never recommend Lowes to anyone who is considering remodeling their kitchen and certainly will not shop at your store again.
Lowes in Los Angeles, California - Excess instalation charges
recently we purchased a microwave with exaust fan from lowes and was charged $109 for labor and instalation / the installer did a very nice job / the contract stated that any modification was extra such as wireing or removeing or cuting cabinents etc /i didnt have a problem with that / however we were charged $55 extra to (lay) a 1x3 inside the cabinet as the opening for the vent was to large and there was nothing to bolt to / also the vent pipe was replaced with a flex pipe / this was called modification / i would call it normal instalation / i did not expect this from lowes
Lowes in Los Angeles, California - Lowe's Checkout Cashiers
Their cashiers have got to be the most surly, morose, sad, sorry individuals I have dealt with in the entire cities of Riverside and Corona, Ca. Worse than the DMV or the IRS, if you can imagine . I only notice it there and no where else. Most businesses value their customers and train their employees in common courtesy, but not at this store. I would really be surprised if no one else notices and says nothing. I have dealt with the public before and know what it entails. Nice customers were a real joy, I sure didn't treat them like bums. If a Home Depot were closer, I would driver all the way around the block so I don't even have to look at the place. Thanks for letting me vent. Jim.
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