State: California Product: Lowes Customer Care Clear all filters (11 of 467 reviews match)
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On 12/10/18, went into Lowes on 16851 Sierra Lakes Parkway, Fontana, CA for a pickup of firewood which I thought included a stone fire pit. I tried to print off a copy of my e-mail with the confirmation number but had trouble so I took a picture of it. This Provita...
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2 comments
Anonymous
#1619734

So you received bad customer service because the employees need glasses?

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Review
#1422164 Review #1422164 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.7
Details
Lowes, please get rid of the young girls, they don't know anything and must think its time to visit with one another. And if the phone rings in one department why dosen't an employee who happens to be walking by answer it instead of letting it ring forever. It appears...
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house..
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.7
Details
really sorry lowes cant pay there employee enought to check into what is causing the customer to keep complaining with no resulitions.Corporate doesnt answer emails..and on passing the call to others that know less.then try to pass it off on LG. We bought washer and...
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Review
#1255602 Review #1255602 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Anything about the issuh no solution
  • Refuse to make good on product
  • Never called back
Reason of review
Poor customer service
2.9
Details
Lowes will not accept the return - won't even give me store credit for them. I emailed their refunds account: refunds@lowes.com and got no satisfaction from them either. No reason other than: "we require a receipt for return of that item." The boxes are pristine and...
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1 comment
Anonymous
#1433471

Is it a discontinued or special order product? How long ago did you buy it?

Review
#1190474 Review #1190474 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Store credit
1.0
Details
The store on bay shore in San Francisco should just be {{Redacted}}. The worst customer service I have ever seen. It’s close to my office so occasionally I need to drop by. Every time I regret my choice. Waited an hour yesterday to pick up an online order. I finally...
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4 comments
Anonymous
#1412758

They do not care about you ,go to home depot next time

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Review
#1157961 Review #1157961 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Santa Maria, California - Mislead and lied to

1.8
Details
I want to file a complaint for your #3352 store. The many calls I have placed to resolve my issues with them, either are unreturned or I have been hung up on. I want all of my money back immediately. Not in the form of store credit as we will NEVER shop in that store again. I have NEVER dealt with people with such BAD customer service skills as the employees that I have dealt with: Jessa, Jason, George, Brian and Mike
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Review
#1147835 Review #1147835 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.5
Details
no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss. I called Lowes Corporation about this. After 30 min. on the phone...they cannot find a record of my receipts since the...
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Review
#1114178 Review #1114178 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
2.3
Details
I recently purchased several special order items from Lowes. I had a problem with the shower doors during installation and tried to call the store to resolve it. NO ONE would answer any of the store phones, not even the so called "operator". I had to call the corporate...
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Review
#1083667 Review #1083667 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Special Order Items

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Dublin, California - Bad service

We ordered automatic roll down blinds for 2 windows the same size, when delivered one was an inch to long, it was cut down and re shipped to be installed, no mounting hardware or remote was brought, it was reordered, brought out today still not right size a 1/2 inch to long, this has been going on since September 2nd, we cannot get any results from Lowes in Dublin Ca.they say the it's installers problem, but these are the installers that Lowes use. We have spoken to several store managers there but still no satisfaction, does anyone have any suggestions how to get service.
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Review
#959865 Review #959865 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Full refund