State: California Product: Lowes Customer Care Clear all filters (12 of 481 reviews match)
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*** LOWES HARDWARE

don't shop at Lowes 2 stores said they had in stock product and they had not had them for 2 months
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Review
#1565012 Review #1565012 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Fontana, California - Bad pick up customer service representative named Provita

First I would like to point out that I a U.S. Army Veteran. On 12/10/18, went into Lowes on 16851 Sierra Lakes Parkway, Fontana, CA for a pickup of firewood which I thought included a stone fire pit. I tried to print off a copy of my e-mail with the confirmation number but had trouble so I took a picture of it. This Provita told me she was not capable of reading the number so she couldn't help me. I told her I forgot my reading glasses and could someone read it. She sends me to customer service and in alliance they claim they couldn't read it also. I asked if they could san it and was told no. I ask since it is a hardware store if anyone had that glass thing that makes print larger. I was told no. So I had to take the 15 minute drive home to locate the number. The minute I got home I put on my glasses look at the number, and low and behold I could read it. I went back to the store and read Provita the number to let her know it was readable. This is not acceptable behavior from employees. When giving her my ID I pulled out my military retirement card to let her know that this is not the way to thank us for our service.
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2 comments
Anonymous
#1619734

So you received bad customer service because the employees need glasses?

Anonymous
#1611854

Why do you feel that employees in a store should treat veterans better than anyone else? They should treat EVERYONE the same regardless of race, gender or anything else. Get over the idea that you are better than the person standing next to you.

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Review
#1422164 Review #1422164 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Downey, California - Bad customer service

2.7
Details
I ordered, and paid for a door at the Pico Rivera California store. A young man named Jorge was very helpful and knowledgeable. I decided that i wanted bronze hinges and door *** instead of satin nickel. When i tried to call, the operator answered giggling and transferred my call to millworks. Someone hung up the phone. I tried again and each time a young girl answers and told me when Jorge would be in. When i went in, a young girl comes out and tells me he's off. I try again the next day and a young girl tells me he opens in the morning. I called and a young girl tells me he is not scheduled for today. Lowes, please get rid of the young girls, they don't know anything and must think its time to visit with one another. And if the phone rings in one department why dosen't an employee who happens to be walking by answer it instead of letting it ring forever. It appears that the young girls are sabotaging the men's jobs. The men have families to support. The young girls have parents and boyfriends to support them. I will need to talk to the manager about the young girls rudeness. They talk in an authoritative manner and dont know nothing.
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Palm Desert, California - No service

1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house.
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Yuba City, California - LG washer dryer

1.7
Details
Horrible customer service .really sorry lowes cant pay there employee enought to check into what is causing the customer to keep complaining with no resulitions.Corporate doesnt answer emails..and on passing the call to others that know less.then try to pass it off on LG. We bought washer and dryer and cant get any answers as to why we cant have both white .instead we have a off white grey washer and bright white dryer..why? Delivered two set and still same thing. Paid good money i work hard for to have to have these products not match or satisfy me as a consumer.
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Review
#1255602 Review #1255602 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Never called back
  • Refuse to make good on product
  • Anything about the issuh no solution
Reason of review
Poor customer service

LOWES WON'T ALLOW RETURN OF TILE WITHOUT A RECEIPT

2.9
Details
I bought 3 boxes of bullnose tiles for a bathroom project. I changed my mind about using bullnose tiles and decided to use extruded trim instead. Tried to return the tiles without a receipt because I can't find it. Lowes will not accept the return - won't even give me store credit for them. I emailed their refunds account: refunds@lowes.com and got no satisfaction from them either. No reason other than: "we require a receipt for return of that item." The boxes are pristine and the tiles are not used or broken. So, I'm out $60 and am very unhappy.
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1 comment
Anonymous
#1433471

Is it a discontinued or special order product? How long ago did you buy it?

Review
#1190474 Review #1190474 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Store credit

Lowes in South San Francisco, California - Worst store ever

1.0
Details
The store on bay shore in San Francisco should just be {{Redacted}}. The worst customer service I have ever seen. It’s close to my office so occasionally I need to drop by. Every time I regret my choice. Waited an hour yesterday to pick up an online order. I finally said I cant wait any longer and asked that they bring my order to customer service and I will pick up in the morning. Well here I am 6am as doors open. Nothing. So I have waited 16 min so far and it’s still not here. Total incompetence. Worst part is nobody seems to give a ***. I hate this place
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4 comments
Anonymous
#1412758

They do not care about you ,go to home depot next time

Anonymous
#1412244

Stop being a lazy *** and go pick your product off the shelf. Problem solved.

Anonymous
#1411856

"on bay shore in San Francisco should just be blown up."

if it does you'll be the prime suspect

Anonymous
#1410933

In the future, just go into the store and make your purchase. Stores should just quit this BS idea of ordering on line for in-store pick up.

If it's ordered on-line it should be shipped to the customer. No reason to order on-line i you are going to the store anyway.

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Review
#1157961 Review #1157961 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Santa Maria, California - Mislead and lied to

1.8
Details
I want to file a complaint for your #3352 store. The many calls I have placed to resolve my issues with them, either are unreturned or I have been hung up on. I want all of my money back immediately. Not in the form of store credit as we will NEVER shop in that store again. I have NEVER dealt with people with such BAD customer service skills as the employees that I have dealt with: Jessa, Jason, George, Brian and Mike
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Review
#1147835 Review #1147835 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in San Diego, California - Will not accept returns with credit card purchase

1.5
Details
All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss. I called Lowes Corporation about this. After 30 min. on the phone...they cannot find a record of my receipts since the company recently changed there policy. I have wasted 3.5 hrs today including some drive time and phone calls. I will never never ever enter a Lowes store again!!!..and glad to tell others about this failing store. Just look at their financials and massive layoffs. Home Depot is eating them alive.
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Review
#1114178 Review #1114178 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes in Long Beach, California - Worst Customer Service Ever

2.3
Details
I recently purchased several special order items from Lowes. I had a problem with the shower doors during installation and tried to call the store to resolve it. NO ONE would answer any of the store phones, not even the so called "operator". I had to call the corporate number to actually talk to someone. Although the person at corporate was professional and tried to be helpful, I think at least someone at the store should answer their phones. This is not the first time this has happened. A few months ago I bought some window coverings at another Lowes store location. When I tried to call someone at the store to check on my delivery status, no one would answer the phone. I just tried to contact the customer complaint department at Lowes to let them know why I will no longer be shopping at Lowes. The on line form would not go through, and when I tried to call the customer care number for feed back on store experience, it transferred me to a canned computer survey. It would not connect me to a live representative. This is why I will no longer shop at Lowes for anything again. They are not interested in your input, in customer service, only in your money. This has got to be the worst customer service experience I've had so far.
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Review
#1083667 Review #1083667 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Special Order Items