State: California Product: Lowes Customer Care Clear all filters (11 of 460 reviews match)
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On 12/10/18, went into Lowes on 16851 Sierra Lakes Parkway, Fontana, CA for a pickup of firewood which I thought included a stone fire pit. I tried to print off a copy of my e-mail with the confirmation number but had trouble so I took a picture of it. This Provita...
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2 comments
Anonymous
#1619734

So you received bad customer service because the employees need glasses?

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Review
#1422164 Review #1422164 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.7
Details
Lowes, please get rid of the young girls, they don't know anything and must think its time to visit with one another. And if the phone rings in one department why dosen't an employee who happens to be walking by answer it instead of letting it ring forever. It appears...
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.7
Details
really sorry lowes cant pay there employee enought to check into what is causing the customer to keep complaining with no resulitions.Corporate doesnt answer emails..and on passing the call to others that know less.then try to pass it off on LG. We bought washer and...
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Review
#1255602 Review #1255602 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Never called back
  • Refuse to make good on product
  • Anything about the issuh no solution
Reason of review
Poor customer service
2.9
Details
Lowes will not accept the return - won't even give me store credit for them. I emailed their refunds account: refunds@lowes.com and got no satisfaction from them either. No reason other than: "we require a receipt for return of that item." The boxes are pristine and...
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1 comment
Anonymous
#1433471

Is it a discontinued or special order product? How long ago did you buy it?

Review
#1190474 Review #1190474 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Store credit
1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house..
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Santa Maria, California - Mislead and lied to

1.8
Details
I want to file a complaint for your #3352 store. The many calls I have placed to resolve my issues with them, either are unreturned or I have been hung up on. I want all of my money back immediately. Not in the form of store credit as we will NEVER shop in that store again. I have NEVER dealt with people with such BAD customer service skills as the employees that I have dealt with: Jessa, Jason, George, Brian and Mike
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Review
#1147835 Review #1147835 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
The store on bay shore in San Francisco should just be {{Redacted}}. The worst customer service I have ever seen. It’s close to my office so occasionally I need to drop by. Every time I regret my choice. Waited an hour yesterday to pick up an online order. I finally...
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4 comments
Anonymous
#1412758

They do not care about you ,go to home depot next time

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Review
#1157961 Review #1157961 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.5
Details
no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss. I called Lowes Corporation about this. After 30 min. on the phone...they cannot find a record of my receipts since the...
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Review
#1114178 Review #1114178 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
2.3
Details
I recently purchased several special order items from Lowes. I had a problem with the shower doors during installation and tried to call the store to resolve it. NO ONE would answer any of the store phones, not even the so called "operator". I had to call the corporate...
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Review
#1083667 Review #1083667 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Special Order Items

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - Customer Care Review from Walnut Park, California

5.0
Details
I was at lowes with my mother we went to get wood and we need someone to cut it so i walked down the aisle to customer service i said excuse me is this customer service and the man said with a rude tone I CAN'T CUT YOUR WOOD. I said oh do you have anyone who can. He said rudly I JUST SAID I CANNOT CUT YOUR WOOD I DON'T HAVE A TOOL. When i walked back my mother said but the saw is right here. And then we walked out and now we are going to home Depot. That is why i perfer home Depot
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Review
#936707 Review #936707 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service