State: California Product: Lowes Delivery Service Clear all filters (16 of 321 reviews match)
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2.2
Details
We tried to schedule delivery for 3 days in the roll. my husband confirmed Sunday delivery between 12 -4. they called this morning to want to deliver between 10-2 but they came outside our house at 3 pm and knocked on the door without ringing door bell and they took a...
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Review
#1425584 Review #1425584 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Used to like their quality and brand
Cons
  • Bad communication and manager responses by jose
Reason of review
Problem with delivery
Loss
$1111
Preferred solution
Full refund
1.7
Details

Update by user Sep 11, 2018

Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long. We have never seen 4 people crew...

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Review
#1351965 Review #1351965 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service is terrible
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution

Lowes in San Jose, California - Horrible Delivery 2x failed attempts

2.1
Details
They take your money but fail to deliver. Literally. Two failed attempts. Lousy communication. No one can coordinate. You spend 3K you expect at least adequate service. Got a full refund and going to sears.
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Review
#1276742 Review #1276742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Store manager apology
Cons
  • Disconnect from store to logistics and dc
  • Having to take multiple days off work
  • Never received product
Reason of review
Problem with delivery
2.2
Details
I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a...
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Review
#1170364 Review #1170364 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Communication between sales and delivery company
Reason of review
Problem with delivery
Preferred solution
Price reduction
1.8
Details
Placed an order online for a refrigerator, got a call that night confirming delivery for the next day. Great. Delivery guy calls me the next morning and says, "I'll be there in 10 minutes". Great. 1 hour later. Nothing. 2 hours later. Still nothing. I call the driver....
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Review
#1152543 Review #1152543 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Floor associate told me false information
  • Worst delivery service ever
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Let the company propose a solution
2.6
Details
Lowes has me very upset!! I have bn waiting for my refrigerator to be delivered as promised for abt a week now. I called and talked to asst. Manager who did not seem to care! He did however get someone to my house with a damaged refrigerator. He promised me in a couple...
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Review
#1139456 Review #1139456 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
1.0
Details
Store clerk screwed up delivery of our fridge.I took 2 hours off work for delivery, spent countless time calling delivery people when it was an hour past the 2 hour delivery window then finally found out they had the wrong address. After offering to deliver the next...
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2 comments
Anonymous
#1370884

I bet that if you had bothered to look at the delivery paperwork when you made the purchase you could have corrected the address at that point. People are just in too much of a rush to take the time to make sure the correct information is on a sale order when they make a purchase. If everyone would just pause and look over their purchase agreements many of the problems you see on complaint sites would be avoided.

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Review
#1102595 Review #1102595 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue
1.0
Details
ARE you fricking serious im supposed to wait all day at home in hopes my washer which lowes has my $500 cash already might come today. LOWES stole my money....... i have no product or any idea when i MIGHT get product........ i have emailed corp 4 times no repsonse. i...
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4 comments
tlamas
#1348467

our you just dont know the facts???? ummmm think about that!!!

maybe you should ask questions before you assume. you know that saying im sure. let me enlighten you.

i put $750 yes, i paid $500 for washer and they wasted my day telling it MIGHT come today. Meaning i had to stay home all day in hopes if would show up, as of now it hasnt'.

$250 is my daily wage. Time is $$$.. Lowes owes me my daily wage. get it now.

as far as what i wanted, i set up the delivery on 7/5 for saturday yet rec'd no call with time window. Last nite in there computer it showed it was to be delivered saturday 7/8. this morning it showed it was not to be delivered. ALL i wanted was clear answers as to when (what day, what window) i would be receiving the product I paid for.

making sense to you now.....

So basically you assumed and you were wrong. I did not expect to leave store wanting it to be on a truck headed to my house. I simply wanted answers. btw Lowes has already agreed they messed up and their trying to 1) figure out what happened 2) figure out when they can get it to me.

Im hoping by tomorrow to have an answer.

SEE ask questions and dont hide behind Anonymous.... Have a great day and thanks for your input :)

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Review
#1071596 Review #1071596 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Read the compliant tired of playing games
Reason of review
Problem with delivery
Loss
$750
Preferred solution
Deliver product or service ordered

Think 10X before ordering from Lowes! XPO Delivery service is awfull!

Lowes delivery service is a joke! Never on schedule, poor communication and poor service! Think it over before you purchase from Lowes! The store employees are great but delivery service is th worst I've experienced in my 45 years of life! You have been warned! Why would you want to waist your day waiting for your appliances to arrive and not have them arrive at all? Then to have the delivery service XPO give you excuse after excuse on what went wrong?
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Review
#788306 Review #788306 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - Delivery Service Review from Hemet, California

1.0
Details
Helloo A very upset customer. Treated very badly as a customer who just spent close to 3000.00 on appliances and went back to the store today after delivery Of appliances which were delivered today. As recommendation of delivery employees regarding gas dryer. Two different suggestions.. Today i have no working gas dryer. Thanks lowes. I will not at this time refer your company to anyone... I was disappointed with the way customer service is. If i would have known how lowes treats there customers i would have took my buisness elsewhere. Really was shook up today caught me by surprise i put lowes on a pedistal better than other hardware stores i was wrong. Feel so insecure on my purchase. Ready to pull out of my purchase and go elsewhere. Treated and talked to very badly...im so upset at this time. And employees notice me in the store and also indicated that the individual helping me was at wrong and suggested to,me to contact an upper official regarding the this issue. I will take it up with a higher individual regarding this issue.. sorry im a woman. And not a ding bat. And not a uneducated individual. To conclude my story i believe that this so called supervisor who attended me, Obviously has no education nor experience with customers...and should not be working with customers. If lowes wants to continue to strive to be courteous and helpful to customers so we will always return to purchase merchandise and feel secure about there purchase...
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1 comment
Anonymous
#1107312

That was long winded. We don't care about your feelings.

Just tell us what was happened. You may not think you are uneducated but you sound like it from this post.

Review
#784661 Review #784661 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service