State: California Product: Lowes Installation Clear all filters (6 of 215 reviews match)
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We have had very bad experience with canyon country Lowes location. we went to store on 11/9/2015 and ordered 1 blind, 2 roman shades and 2 solar shades. it cost us about $2350. thy said first they will send somebody to measure the windows. after a week the measurement...
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Review
#754280 Review #754280 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Deliver product or service ordered
Lowe's refuses to do simple water hose hook up for new refrigerator - basically does not complete refrigerator installation by leaving the waterline unattached, will not use the copper line currently available and do a simple shut off valve attachment - requires a...
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5 comments
Anonymous
#1682217

The problem here is communication. Lowe's is supposed to install appliances but if something is not up to today's code, they won't do it.

This means that if you have an older home that had older appliances hooked up and working when you bought the home, Lowe's will not install the new appliances if the older ones were not hooked up to today's standards. When I bought an old home eight years ago, there was a lot better communication. I did what I needed to do to make everything fit in it's space and prepared the area for installation. This was done with the advice and guidance of the salesperson.

Unfortunately, there is a lack of communication by salespersons today. If you tell them that the appliances are going into an older home, they should be advising you on the various preparations necessary before you order appliances and have them installed. This would avoid all the frustration of appliances not fitting into the space because of unknown factors regarding the measurement of the appliances and the possibility that your appliance may not be able to be hooked up if the home does not have the specific requirements. Regarding the refrigerator hookup, simply letting you know what Lowe's will and will not do ahead of time would have avoided the frustration of believing they were going to connect it and then being told you need to get a plumber.

Your employees may be laughing but the customer is not. Train your salespeople in appliances to better communicate with the customer, and you will avoid having frustrated and angry customers calling you with complaints.

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#456221 Review #456221 is a subjective opinion of poster.
Service
Lowes Installation
I bought a French door shower from Lowe's and it was installed last Dec. 25, the installer hacked it to pieces with rough edges, uneven doors and I could put my hand under the doors. Lowe's ordered me a traditional shower door, that one popped when opening the door...
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1 comment
RetailCop
#571243

You realize that humans work for Lowe's, right? Nobody is perfect.

Grow up! Have you called to see if the installer could come back out??

Probably not. I'm just doing my job, protecting and serving retail associates.

Review
#360037 Review #360037 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Palm Springs, California - Sales Specialist did not complete order.

I requested that Lowes install a security/screen door from a Sales Specialist on June 6, 2011. An installer came out to measure the door two days later. When the sales specialist called with the measurements, I told her that he measured for the wrong kind of installation. She said that she would send someone else out to re-measure. As of today, August 16, 2011, no one has come out. I have spoken with her and a supervisor and no one has taken care of this problem. I am appalled by the lack of professionalism and unreliability of such a large company. I will take my business elsewhere.
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1 comment
Anonymous
#425742

thats probably because you are a ***

Review
#255811 Review #255811 is a subjective opinion of poster.
Service
Lowes Installation
Hi - our family is involved in a huge lawsuit with Lowe's Home Improvement Warehouse. To see our story about an installation that caused us to have to move from our home for 14 months and that made our family sick.... go to http://www.lowes-nightmare.com I am...
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6 comments
Anonymous
#1623673

I'm surprised lowes didn't fix the issue for you. I work for lowes as a kitchen designer and anytime an issue occurs they take care of it and will pay for the redo and give money back. Now lowes CEO is laying of tens of thousands of employees because of all the lawsuits.

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#149194 Review #149194 is a subjective opinion of poster.
Service
Lowes Installation
recently i had a microwave installed above the stove and under a cabinet by lowes and was charged a extra fee for what the installer said was a modification by adding a flex exhaust pipe and laying a 1x3 peice of wood across the inside of the cabinet as the exhaust...
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6 comments
Anonymous
#360407

my gosh you all are mean, no wonder I do it myself, I wouldn't want to do business with any of you! $400 for a microwave install is outrageous, it;s so easy a girl can do it...I'd charge half and feel I got paid a fortune.

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Review
#138654 Review #138654 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts