State: California Product: Lowes Manager Clear all filters (16 of 292 reviews match)
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1.0
Details
I called up Lowes and they promised a replacement to be delivered on 9/1. On 9/1 I called Lowes to check on the delivery time as I had not heard from them. The manager at West Hills, CA store from where I brought the grill told me it will be delivered between 5:30 and...
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Review
#1345471 Review #1345471 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Worst customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.1
Details

Update by user May 14, 2017

Hubby just returned from Lowes and Conrad the manager that walked away was waiting for him at the door. Jerry came home with 2 new shelves and the water filter.....Hopefully the 5 day ordeal is done.

Update by user May 14, 2017

Well as expected GJ Transport Solutions a independent delivery service...

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1 comment
h.kitchener
#1328125

Why the intense need to buy a fridge from Lowe's after all the trouble they gave you? You should have just cancelled the purchase and gone elsewhere. That Lowe's location obviously doesn't care much about customer service.

Review
#1046715 Review #1046715 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Managere danny and dwane
Cons
  • Conrad
  • Loading staff
  • James
Reason of review
Poor customer service
Loss
$300
Preferred solution
train thier managers and staff to handle and resolve issues in timely manner
Tags
  • Loews customer service

Lowes Manager Review

My assistant manger jeff is sleeping with my head cashier marisa . she has told me they are cheating the system . im not sure what to do i feel uncomfortable knowing all this not only that they are stealing but im sure there is some rule about mangers dating employees .
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Review
#833115 Review #833115 is a subjective opinion of poster.
Service
Lowes Manager
1.0
Details
Lowes - Unfair business practices; misleading advertising
I browsed the holiday liquidation display today and the display shows a big sign 75% off. In the display were glass craft blocks which are $10.98 each. I decided to purchase four for my wife. At the customer service counter they informed me they were not on sale. I...
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1 comment
Anonymous
#1087921

It doesn't matter much, because from what I know of their corporate environment paired your "review" , I can say you're not the kind of customer they want: bargain scraper, complainer, social media stalker, returns 70% of merchandise for for a refund.......etc,etc,etc

Review
#762651 Review #762651 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution
1.0
Details
Just wanted my merch. card transfered to another card due to inability to check balance online. Lady told me merch cards are like that. She was wrong and didnt want to hear what i had to say, nor did the manager. worst service i have ever experienced in my life. never...
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2 comments
Anonymous
#1087150

If you have so much money on a merch card that you can't keep track of it, it probably means you've returned a ridiculous amount of stuff without a receipt, which means you've already been treated better than you deserved. Be a responsible adult and save your receipts, loser.

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Review
#750809 Review #750809 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Would rate zero stars if i could
Cons
  • Unbelievably poor service
  • Customer service was unbeleivably
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • terrible service from manufacturer
1.0
Details
Lowes - Purchased a Hitachi drill/impact drill combo
there was a special going on through the Lowe's website for a hitachi drill combo kit that was priced at $159 for $55.95. I checked in my area so see if there was any available and to my surprise it was in stock. I purchased the combo, I received the confirmation...
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1 comment
Anonymous
#991284

Never order online and pick up at the store. I did last year and not only did they not have it in stock at the store like the website said it did, I was charged for the item and never got my money back even after complaining.

Review
#643250 Review #643250 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue
Loss
$159
Preferred solution
Deliver product or service ordered

Lowes - Manager Review from San Francisco, California

3.6
Details
Was at store in florida on panama city beach Had worse exsperience was in plumbing department had store employee helping find parts need fix my tub When guy helping me had manger walk up start yelling At him for being in wrong side store. When manger notice me. He just walk of. . So aš was leaving see that same manager think name dewane or wayne can't remember . But told him how was unprefesional what happens . He just seem he did not care what i was saying. I will not shop there again. Homedepo be my new store shop
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1 comment
Anonymous
#988554

Store going done hill fast

Review
#641288 Review #641288 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.0
Details
This Lowes location should be awarded best in class *** for worst attitude and highly Incompetent Manager Ordered a couple of internal doors 2 weeks back, paid in full. 2 weeks later receive a phone call saying, the order isn't placed, because of internal error. Please...
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3 comments
Anonymous
#920515

always have to throw the racism card in. pathetic!!!!!!

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Review
#572163 Review #572163 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Attitude or customer service
  • Poor customer service
  • Lack of response
Reason of review
Problem with delivery
Loss
$375
Preferred solution
Full refund

Lowes - Manager Review from Riverside, California

I have worked for lowes for over 10 years 5 of which are as a salaried manager. The only reason I stay is for health insurance. The company is so big that Niblock doesn't know or care how people are treated in the store. My store manager makes me work well past the 48 hour work week. Calls me on my days off all of the time, retaliates against me if I take vacation day's, example I took one vacation day to have three days off he changed my opening shift to a closing one and told me that I need to stay 3 hours past that. Now on Christmas Eve he said I have to stay til 8 pm. He constantly takes your only weekend away from you, yet he ALWAYS gets his weekends off and never stays late. I'm mentally exhausted. I've been at this store 5 months and have brought in significant new pro business ( good family reputation going back to 1940's in this county) so people/ contractors trust my name. 5 months ago pro was -6% now I'm +2.5%. Yet I'm treated like a second class citizen. It's a "boys" club. Yet I'm a woman bringing in the dough. My other compliant is my peers the sit in the ASM office, and treat employees badly. Denying their vacation because they don't like them, and our HR Manager, she comes in late leaves early and makes faces behind associates.
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4 comments
Anonymous
#917920

Welcome to big box retail. A big part of your problem is taking a salaried position.

It doesn't cost them any more payroll to tack on hours to your 48. It helps their bottom line rather than paying a part time or full time employee to work more.

You will find your boy's club is not so much of a boy's club as a who's been around taking abuse the longest and is now treating their employees the way they were treated. You're the new kid on the block if you've only been there 5 months.

Anonymous
#918080
@Anonymous

5 years as Asm almost 6 but 12 with the company. No new kid here.

Anonymous
#918084
@Zen68

If I am to believe your post it says you have been at the store for 5 months. You may have work for Lowes for 12 years but at this store you are the new kid on the block and have to prove yourself all over again.

Anonymous
#918547
@Anonymous

I get having to prove my self but that doesn't excuse these peoples behavior. Or treating people the way they do.

I would love to see undercover boss come in. It would make Niblock sick.

My last store I was in for 4 years and was treated similar.

Proving yourself doesn't mean people get to treat you like ***, it means you give results and do your job.

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Review
#571503 Review #571503 is a subjective opinion of poster.
Service
Lowes Manager

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Manager Review

Sorry service wife an I went to get blinds the help said blind cutter was out come to find they are to dam lazy to cut them . Manager needs to fire some *** I'll never step in jonesboro lowes again .
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Review
#527921 Review #527921 is a subjective opinion of poster.
Service
Lowes Manager