State: California Clear all filters (242 of 4762 reviews match)
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2.7
Details
I ordered, and paid for a door at the Pico Rivera California store. A young man named Jorge was very helpful and knowledgeable. I decided that i wanted bronze hinges and door *** instead of satin nickel. When i tried to call, the operator answered giggling and...
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1 comment
Anonymous
#1589422

What an ignorant view of the modern world.

Review
#1390589 Review #1390589 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details
We have been partners with Lowes for a decade now. I have nothing but great experience with them. I love how they go above and beyond to please customers. That's our quote too, maybe thats why we get along so good. I was able to provide better life for my family and to...
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Review
#1387742 Review #1387742 is a subjective opinion of poster.
Pros
  • Love it
Reason of review
Work Experience or Job Application
Store trying to be helpful but outside delivery/repair co refuses to accommodate after 5 appt for a brand new dryer leaking gas.
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2 comments
Anonymous
#1576646

I hope that if you had any kind of gas leak you would call 911 or your gas company. Gosh, that is dangerous.

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Review
#1361049 Review #1361049 is a subjective opinion of poster.
Service
We will never buy a Lowe's Heartland shed again. We installed it ourselves as we had previously built a house. After all, how hard could a shed be to put up? A good deal of the lumber provided in "the kit" was unusable as it was twisted or so scabbed that you couldn't...
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Review
#1360865 Review #1360865 is a subjective opinion of poster.
Reason of review
Bad quality
1.7
Details

Update by user Sep 11, 2018

Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long. We have never seen 4 people crew...

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Review
#1351965 Review #1351965 is a subjective opinion of poster.
Cons
  • Customer service is terrible
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
I bought a Bar-B-Q grill. I was promised a delivery of 8/29. The delivery guys delivered it and from here my ordeal started. I called up Lowes and they promised a replacement to be delivered on 9/1. On 9/1 I called Lowes to check on the delivery time as I had not heard...
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Review
#1345471 Review #1345471 is a subjective opinion of poster.
Cons
  • Worst customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.2
Details
My paper statement was misplaced, I'm at work knowing soon the balance is due to avoid being charge interest. , I log on to Lowes Payment Portal from work to view m current account details, When is the Statement due Date? , view when the remaining balance is due. I...
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6 comments
Anonymous
#1663666

If you have deferred payment, double check when the time is up. Mine was April but showed up on March statement that deferral was over. We had a deck built, my balance was a bit over 2,000, my interest was 2300.

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Review
#1325783 Review #1325783 is a subjective opinion of poster.
Cons
  • On line payment portal omits statement
  • Phone agent hung up on me
  • I can not contact corporate-low level phone support only
Reason of review
On line Payment Portal Omits Due Date to charge Interest Fees
Preferred solution
Let the company propose a solution
1.1
Details

Update by user Jul 31, 2018

I didn't pick this store for sale store. I had picked the closer Sunnyvale Lowes. Lowes.com picked this store for delivery without a known reason.

Original review posted by user Jul 31, 2018

I have done an online order during holiday of three appliances at Lowes.com with a 10% discount coupon. Last week I...
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4 comments
Anonymous
#1539949

Agreed. online and in store orders are not sold in the same system.

You have 30 days from the original purchase to have those charges corrected. I'd call customer care and they'll be able to look at your orders. As long as they are able to pull up the orders they are pretty good at discounting orders for us customers.

I had a similar situation where a change was made to my order and their system took off the coupon and the associate didnt realise until after. they gave me the discount back.

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Review
#1317387 Review #1317387 is a subjective opinion of poster.
Reason of review
Order processing issue
3.1
Details
I received a coupon from Lowe’s for $20 off if you spend over $100. I tried to order an item online for $170 but it would not take the coupon. I went to the store and the employees tried to use the coupon but they couldn’t use it either. They told me to order it online...
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3 comments
Anonymous
#1539952

ALWAYS read fine print on any coupon you get. no matter where it's for.

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Review
#1316265 Review #1316265 is a subjective opinion of poster.
Cons
  • Deceptive advertising
Reason of review
Pricing issue
Loss
$20
Preferred solution
Lowe’s will be last on my places to buy list.
Tags
  • Miss Leading Offers
3.3
Details
We waited over two weeks for the white color fridge so when it can, we were relieved to finally get it. But... one of the door handles did not fit well and it was pictured and noted to get it replaced. After two days we called to check on it as we had no communication...
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Review
#1301815 Review #1301815 is a subjective opinion of poster.
Pros
  • Price and selection
Cons
  • Resulting product part replacement response and timeline
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE
  • Very Poor Warranty Service