Lowes Reviews in San Diego, California
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(8 of 4884 reviews match)
Lowes in San Diego, California - Will not accept returns with credit card purchase
All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss. I called Lowes Corporation about this. After 30 min. on the phone...they cannot find a record of my receipts since the company recently changed there policy. I have wasted 3.5 hrs today including some drive time and phone calls. I will never never ever enter a Lowes store again!!!..and glad to tell others about this failing store. Just look at their financials and massive layoffs. Home Depot is eating them alive.
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Purchased a $2400 refirgerator after 3 months it started making noises. After 5th service person to my hoyse my refrigerator is still broken. The worse customer service on the planet.
Reason of review
Lowes in San Diego, California - Stainless Steel water leak damage
We purchased a $3000 refrigerator with a valve leak wich caused a stain of in the door, we called for it to be repaired and it took a month to respond, we were told that they change the door but they came to only repair the valve now they stain on the door is cosmetic and they refuse to change the door. We were told we can not talk to the CEO because he does not take phone calls. Now we are stuck with a refrigerator that we just purchased a year ago with a warranty that is good for nothing. We will never buy from lowes again!
- Gave us the run around
- Unwilling to help
Reason of review
Damaged or defective
I want my door to be repaired or my money back!
Lowes in San Diego, California - Extended warranty issues
I purchased a Whirlpool Washer with a Lowes Advantage 4 year warranty.After about 15 months I started to have problems with the washer. Over the next 3 months I had service appmts approx 6 times finally averdict that they could not figure out what was wrong and I had not reached the repair threshold so now the confusion starts that eventually led to a partial allowance after another 2 and a half months went buy. The problem in the end was the lack of responsiveness of Lowes Corporate and the stalling, I believe hoping I would give up. I would not buy from them again, the aggravation and lack of real conern was just min d boggling and I would buy from a different stor like Bestbuy and try their extended warranty. Lowes is just not worth the aggravation and I have never experienced poorer customer service in my life.
Lowes negligence broke my toe
after over a month waiting to be settle, proving and given all receipts, lowes offer is way lower than our demand letter which what there offering is practically losss wages and are not considering my husbands pain, almost 4 months out of work, and medical expenses.......We thought lowes would be more accountable and step up for there negligence but now we will refer it to an attorney, I guess than they will say should of considered our offer.....lowes have the worse claims examiners because they dont communicate nor answer calls, with this happening to us we will never shop nor recommend this store anymore.
Lowes in San Diego, California - Loew's customer service
I've had problems with my local Loews store in Eastlake Ca. I have attempted many time to talk to the store manager when i had issues but to no avail as he was never available. I've called the customer service number in the past. This is the only way to actually get a response from this store Manager. This time i wanted to speak to someone higher up then a store manager. I wanted to make sure that upper management was aware of issues concerning this store manager. After a week of dealing with the customer service people I've given up. For me to give up it takes a lot. Every Time I called customer service I requested to speak to someone above and over the store manager. Each time I was was informed that someone above the store manager would contact me. My first return call came from the store manager. He informed me when customer service say they will have someone from the senior management team call me they mean the store manager. I attempted this again and insisted someone outside the store call me. The next call that came was from the assistant store manager. I was eventually informed that the customer service reps are not allowed to have anyone else other then store management contact the customer. How can you bring store manager issues up to their superiors if it is company policy that customers are not allowed to talk to anyone above the store manager position. I did not give up easy but the last straw was when I did find out who was above the store managers. In this area it is the Marketing Manager Scott Kipp. I left several messages for him to call me. I even left a message with the Escondido store manager Fernando last week. He told me he would contact Scott himself and have him call me. Today I received a call from Fernando and he stated he was now acting Marketing Director and that I should tell him my problems. Can you believe the nerve of this company and Fernando, they are willing to say anything to prevent the customer from voicing his complaint with anyone above a store manager. So adios to Loew's their are two Home Depots right down the street.
Lowes in San Diego, California - Lowe's Blows
enough said . . . *** customer service, customer service reps who talk like they know everything but obviously don't. I ordered a corian counter top & custom cabinets. The cabinets are beautiful but the sales rep neglected to tell me I need scribe & kick plates. OK, just another 2 weeks wait for that! The corian became a nightmare when 3 days before it was to be installed, a Lowe's rep called & said it was going to cost $360 more because they underestimated the square footage. (What a great way to make your customers happy, "it's only gonna cost you $360 more." I questioned that estimate, & while on the phone he came up with another estimated sq ft. Needless to say, since March 19th I've been dealing with a few *** at Lowe's Blows. Avoid that place & save yourself alot of headache!
Lowes extended warranty
Poor Service. I am now 2 months into getting my Washing Machine Fixed. I have the extended warranty and it has been an absolute waste of time. 1) Filled out Extended Warranty on line, no response. 2) Go into store, they put me in touch with person online (Good) set up a new time( 2 days to wait, Good), but I am not contacted by that said company until they are @ my door step, but I find out Lowes had my number wrong. 3) Seems I pissed that said company off for not having some one home. 4) Reschedule, give info on error message, brand of washing machine (Samsung) and serial number 5) Service guy comes to house and confesses that he knows nothing about Samsung, but will have to research machine after confirming error 6) unfortunately can get the machine to get error, yet I told him it needs to take a little while and will show it self. 7) Service guy leaves, machines get error and need to start again 8) Call Lowes get another service guy out, beg with Lowes to send a company on list that is has been certified by Samsung (Can be done on Samsung's site in 1 minute) 9) They send out a new company that has know idea how to service See note 6) This time error occurs, service guy unplugs machine, plugs machine back in and it goes away, says fixed, yet we plead with him we already did this to no avail. 10) Goes away, 5 minutes after we get error. 11) call back and he needs to order part 12 ) we are know waiting for part from Lowes to be delivered. .............. My opinion is that extended warranties are a rip off and only add to the pockets of those at the top. It would be better to hold that money in a trust until the product breaks. That way to can get a reputable company out to fix your product instead of the contract person that works out of their house.
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