State: California City: San Diego Clear all filters (8 of 4762 reviews match)
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1.5
Details
All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss....
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Review
#1114178 Review #1114178 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Refrigerator Review

Purchased a $2400 refirgerator after 3 months it started making noises. After 5th service person to my hoyse my refrigerator is still broken. The worse customer service on the planet.
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Review
#639488 Review #639488 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
We purchased a $3000 refrigerator with a valve leak wich caused a stain of in the door, we called for it to be repaired and it took a month to respond, we were told that they change the door but they came to only repair the valve now they stain on the door is cosmetic...
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1 comment
Anonymous
#948010

Can you please tell me what company is going to let you talk to the CEO?!? You must be a ***!

Also, Lowe's does not have their own repair service. So if you have a problem why don't you write a review on the contracted services' page, rather than Lowe's.

Review
#596709 Review #596709 is a subjective opinion of poster.
Cons
  • Gave us the run around
  • Unwilling to help
Reason of review
Damaged or defective
Loss
$2875
Preferred solution
I want my door to be repaired or my money back!
Tags
  • Water Valve Stain

Lowes in San Diego, California - Extended warranty issues

I purchased a Whirlpool Washer with a Lowes Advantage 4 year warranty.After about 15 months I started to have problems with the washer. Over the next 3 months I had service appmts approx 6 times finally averdict that they could not figure out what was wrong and I had not reached the repair threshold so now the confusion starts that eventually led to a partial allowance after another 2 and a half months went buy. The problem in the end was the lack of responsiveness of Lowes Corporate and the stalling, I believe hoping I would give up. I would not buy from them again, the aggravation and lack of real conern was just min d boggling and I would buy from a different stor like Bestbuy and try their extended warranty. Lowes is just not worth the aggravation and I have never experienced poorer customer service in my life.
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7 comments
Anonymous
#699423

Same thing with my Lowe's Advantage extended warranty. Lowe's pockets the money and you are left on your own.

Lowe's does not care about its customers, they just want your money upfront.

It will hurt them in the long run though when people wise up and do not go back there to purchase appliances.

Learn from our mistakes.....do not buy an extended warranty on any appliance from Lowes ever.

twowilies
#608259

Did you ever read the conditions of coverage? The fact of the matter is that Lowe's has no obligation once the machine is in your home.

Our store (yes, I'm a part-time employee) will step in and help for a period for 4-6 weeks by replacing the units and dealing with the return ourselves. It is the manufacturer who holds the responsibility for repair (normally through and outside contractor) after the initial warranty period, the responsibility passes to the extended warranty company.

Calling and complaining to Lowe's will do no good, they are out of the loop, there is nothing at all that they can do.

Anonymous
#628429
@twowilies

Your wrong! Lowes sells the products and sells the warrantees!

They are 100% responsible for the problems to the products they sell! Because they do no stand behind the warrantees is what makes people mad and upset! That is not customer service!

When you are talking about washers and dryers you are talking about putting people in a huge inconvenience when they break down and they are not usable. You expect the company that sold you the product and the warranty to stand behind it, not go to a corner and hide!!!!!!!!!!!!!

Anonymous
#628728
@***ed Off

:eek Try this for a little better understanding of extended warranties. Lets say that you bought a car from Joe Blows auto, Joe does not repair vehicles but can supply you with a CONTRACT with an outside provider, AFTER THE Manufacturer's warranty runs out.

You have had the vehicle for 6 months and a problem arises, or 14 months to get it out of the manufacturer's warranty. You don't call Joe Blow and expect him to repair it. You call the people that you have a CONTRACT with. There is the source of your problem.

If you are dissatisfied with the contractors service or lack of service, the sue them in small claims court for every penny that you can think of. You don't complain about the guy that sold the dog that bit you, you go after the current owner for not taking care of their dog.

joshperl
#601511

I also bought a maytag washer from Lowe's that is now 18 months old, and also broken. I am under Lowe's Service Advantage extended warranty, so I was under the impression Lowe's would make it right.

I've since had 5 service calls, easily wasted over 10 hours handling appointments and calls, and still no satisfaction. Lowe's keeps sending out service companies that cannot fix it, keep billing them, and yet, I have no working washing machine.

I have asked them to just replace it already, but there seems to be a long process of difficult hoops to jump through to be able to do this. I am really disappointed in Lowe's too

Anonymous
#600027

Good luck, Best Buy isn't any better.

marc52055
#596852

I feel your pain. I am in the exact same situation now, although in Massachusetts. Good luck to you.

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Review
#377732 Review #377732 is a subjective opinion of poster.
Loss
$600
after over a month waiting to be settle, proving and given all receipts, lowes offer is way lower than our demand letter which what there offering is practically losss wages and are not considering my husbands pain, almost 4 months out of work, and medical...
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3 comments
Anonymous
#566011

:cry :cry :cry

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#349060 Review #349060 is a subjective opinion of poster.
I've had problems with my local Loews store in Eastlake Ca. I have attempted many time to talk to the store manager when i had issues but to no avail as he was never available. I've called the customer service number in the past. This is the only way to...
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5 comments
Anonymous
#440260

LOWE'S you *** *** L_O_W_E_S!! Maybe if you could get the name right you might just get your complaint heard!!

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Review
#293090 Review #293090 is a subjective opinion of poster.

Lowes in San Diego, California - Lowe's Blows

enough said . . . *** customer service, customer service reps who talk like they know everything but obviously don't. I ordered a corian counter top & custom cabinets. The cabinets are beautiful but the sales rep neglected to tell me I need scribe & kick plates. OK, just another 2 weeks wait for that! The corian became a nightmare when 3 days before it was to be installed, a Lowe's rep called & said it was going to cost $360 more because they underestimated the square footage. (What a great way to make your customers happy, "it's only gonna cost you $360 more." I questioned that estimate, & while on the phone he came up with another estimated sq ft. Needless to say, since March 19th I've been dealing with a few *** at Lowe's Blows. Avoid that place & save yourself alot of headache!
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3 comments
Anonymous
#329018

Yeah the same thing happened to me, but I knew it could. I signed a paper stating that "this contract is just an estimate and final cost will be determined after the feild template is complete".

You signed that paper, correct? Its unfortunate that you are bashing Lowes for something you failed to read, there is no weight to your claims that you were dealing with *** I wouldnt make a practice of signing things without reading them.

Anonymous
#292392

Yeah, you sound like one of those "5 figure bonus" *** at Lowe's Blows! You are another good reason not to go there, upper management who can't spell probably doesn't much give a *** about anything except that big paycheck.

Give us a break, you can't possibly be in any sort of management position with that poor spelling! (Except at Lowe's Blow perhaps?)

Anonymous
#291874

Lowes is a very reputable company, if you are unhappy with your serice, contact an a memer of upper management and voice your converns. There is no need to badger a company over on un-knowing employee. Thank you for your business, and getting me my 5 figure bonus :)

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#239692 Review #239692 is a subjective opinion of poster.
Poor Service. I am now 2 months into getting my Washing Machine Fixed. I have the extended warranty and it has been an absolute waste of time. 1) Filled out Extended Warranty on line, no response. 2) Go into store, they put me in touch with person online (Good) set up...
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21 comments
Anonymous
#735841

just bought a lawnmower, and to make a long story short, lows took about 3 months to replace it. in the meantime, i had to pay to get my lawn cut.

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Review
#203050 Review #203050 is a subjective opinion of poster.
Loss
$80

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Lowe's Customer Care (CON8)
P.O. Box 1111
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United States
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