(8 of 4762 reviews match)
All my returns have 'always" been with a credit card and no receipt. They recently changed their policy to receipts only. no WARNING!!!! They said I should have had a 'my Lowes ' account. WHAT...never heard of this. I'M PISSED!!!!!! I will have to take my $125.00 loss....
Reason of review
Return, Exchange or Cancellation Policy
Purchased a $2400 refirgerator after 3 months it started making noises. After 5th service person to my hoyse my refrigerator is still broken. The worse customer service on the planet.
Reason of review
We purchased a $3000 refrigerator with a valve leak wich caused a stain of in the door, we called for it to be repaired and it took a month to respond, we were told that they change the door but they came to only repair the valve now they stain on the door is cosmetic...
- Gave us the run around
- Unwilling to help
Reason of review
Damaged or defective
I want my door to be repaired or my money back!
Lowes in San Diego, California - Extended warranty issues
I purchased a Whirlpool Washer with a Lowes Advantage 4 year warranty.After about 15 months I started to have problems with the washer. Over the next 3 months I had service appmts approx 6 times finally averdict that they could not figure out what was wrong and I had not reached the repair threshold so now the confusion starts that eventually led to a partial allowance after another 2 and a half months went buy. The problem in the end was the lack of responsiveness of Lowes Corporate and the stalling, I believe hoping I would give up. I would not buy from them again, the aggravation and lack of real conern was just min d boggling and I would buy from a different stor like Bestbuy and try their extended warranty. Lowes is just not worth the aggravation and I have never experienced poorer customer service in my life.
after over a month waiting to be settle, proving and given all receipts, lowes offer is way lower than our demand letter which what there offering is practically losss wages and are not considering my husbands pain, almost 4 months out of work, and medical...
I've had problems with my local Loews store in Eastlake Ca. I have attempted many time to talk to the store manager when i had issues but to no avail as he was never available. I've called the customer service number in the past. This is the only way to...
Lowes in San Diego, California - Lowe's Blows
enough said . . . *** customer service, customer service reps who talk like they know everything but obviously don't. I ordered a corian counter top & custom cabinets. The cabinets are beautiful but the sales rep neglected to tell me I need scribe & kick plates. OK, just another 2 weeks wait for that! The corian became a nightmare when 3 days before it was to be installed, a Lowe's rep called & said it was going to cost $360 more because they underestimated the square footage. (What a great way to make your customers happy, "it's only gonna cost you $360 more." I questioned that estimate, & while on the phone he came up with another estimated sq ft. Needless to say, since March 19th I've been dealing with a few *** at Lowe's Blows. Avoid that place & save yourself alot of headache!
Poor Service. I am now 2 months into getting my Washing Machine Fixed. I have the extended warranty and it has been an absolute waste of time. 1) Filled out Extended Warranty on line, no response. 2) Go into store, they put me in touch with person online (Good) set up...
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