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Dont order any appliance online, they never process, ship. Automatic call to confirm delivery time but my appliance NEVER SHIP. Customer service are useless and liar, when you ask for a supervisor, they forward you to a no one answered line. This company is ridiculous....
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Review
#1400771 Review #1400771 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in San Francisco, California - Customer Service

1.0
Details
Stacey gave the worst Customer Service in the universe. Most often you'll find helpful workers, Stacey at the Lowe's on BayShore in San Francisco could use an ATTITUDE adjustment! Could someone speak to her? Could she wear a shirt that asks us to have patience with her, she's having a very very very very BAD DAY! We mean soon! This should reach her and she correct her atitude. When will we see a difference with her? Today or tomorrow would be good! Dave and Mike who have never wanted to get in her line while shopping at your store. Have a good day.
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Review
#683016 Review #683016 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Manager Review from San Francisco, California

3.6
Details
Was at store in florida on panama city beach Had worse exsperience was in plumbing department had store employee helping find parts need fix my tub When guy helping me had manger walk up start yelling At him for being in wrong side store. When manger notice me. He just walk of. . So aš was leaving see that same manager think name dewane or wayne can't remember . But told him how was unprefesional what happens . He just seem he did not care what i was saying. I will not shop there again. Homedepo be my new store shop
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1 comment
Anonymous
#988554

Store going done hill fast

Review
#641288 Review #641288 is a subjective opinion of poster.
Reason of review
Poor customer service

Donot buy Appliances from Lowes

I bought a washer and dryer back in August 2010 . It was whirlpool , costed me $2000.00(for both) . For whatever reason , both has started acting wired on me , giving me lot of problem . This problem has begun in month of december . Since , its still under 1 year of warranty , i called the store where i bought my appliances which is in Livermore CA , they gave me direct number to Lowes service advantage , called them up , they make service appointment , a guy named Brian came at first time came , he didnot even spend 15 minutes and he said there isnothing wrong with Washer and dryer . Problem happened again (it was in and out problem ), i called lowes again ,they schedule 2nd service , the other guy came in and said there lowes didnot installed the dryer correctly and thats why i am having this problem to begin with , i asked him to add this in his notes and he said i cannot recreate the notes , just call lowes and tell them . I called again , this is now 3rd time going through all the pain , hold - they reschedule the service where they give this to the 1st techinican whose name is Brian , he didnot even came to my place and called me on his way and said there is nothing wrong with the Dryer . He didnot even see the problem ,i called customer service this time (which was 2nd time ) and the supervisor told me that he will call the store directly and try to see if he resolve it . Well. my thing is WHY store cannot help us at the first place , when we go to buy things , they provide Excellent service but when it comes down to solve the problems - You need to go through alll the hassel in the world . My problem still has not fixed and also i am out of Money for nothing just pain . I will not buy anything from Lowes in my entire life until they take care of the problem . ARTI SHARMA -MUDITA1985@GMAIL.COM
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10 comments
Anonymous
#328947

I totally agree , BUYERS - BEAWARE . I will never ever give my business to LOWES and Whirlpool in future .

Anonymous
#328898

I purchased three Whirlpool Duet washers. One for my home, two for my spa.

The first one at my spa wore out in three years. The repairman said the barrings wore out. I went back to Lowes and the salesman said I just had bad luck because this model of machine was designed to be a "workhourse" so I bought another one. Well the second machine has now lasted just 4 years too.

I now have seen other reviews where other people are haveing the same problem with the Whirlpool Duet washer.

I have now have to buy another washer. I am upset with Whirlpool.Buyer beware!!

Anonymous
#301710

its true you guys are acting ***... stuff happens get over it..

buy the warranty and you would not have to worry stop being cheap and spend the money to protect yourself.. lowes stinks anyway buy from an all american company like sears that has been around forever

Anonymous
#280281

My washer is now working again. It turns out a rug with a rubber backing was washed and some of the rubber pieces clogged the filter so that water cannot drain properly.

I'd like to thank Amy at Whirlpool and Tracey at Lowes corporate for calling A & E on our behalf to ensure a repairman showed up today.

Since the problem was not a defect of the equipment, I would have had to pay $140 for the service, but Whirlpool picked up the tab. Whirlpool has earned a lifelong customer and advocate of their products.

I will still shop at Lowes going forward because I like their stores better than the competitors in our area, but I will never use Lowes SA to schedule service. Going forward, I will contact the manufacture directly.

Anonymous
#280079

It's a simple fix. If the customer is having this much problem getting their washer fixed, I would have simply swapped the washer with another one and dealt with the manufacture as the store has more time to do that than the customer.

Anonymous
#279929

My wife and I also purchased a Whirlpool washer from Lowes in December, 2010 (Michigan). The washer completely died a few days ago.

We contacted Lowes SA and set up an appointment with A & E Factory for 4/27. They were suppose to show up between 1PM EST and 5 PM EST. At 3:30 PM, nobody had contacted us so we called Lowes SA. A gal named Cheryl told us they had the wrong phone number and could not contact us eventhough my phone number was in the email confirmation Lowes SA sent me.

Cheryl contacted A & E and let us know someone would be at our house in 20 minutes. At 5 PM, I called back. This time, the Lowes operator hung up on me. At 5:05 I reached someone name April.

April contacted A & E again and said someone would be dispatched in 20 minutes. At about 6:30 PM, my wife called again. Erika put my wife on hold for ever. We finally had to hang up.

We finally got ahold of Wayne who again contacted A & E on our behalf. Wayne called us back around 8 PM and said the next available appointment is 5/5. Today is 4/27. I have 10 kids at home.

I cannot tell you how desparate we our to have our washer working. My wife asked Wayne if we can have the phone number to A & E. We contacted A & E and they set up an appointment for tomorrow. Why did Lowes SA give us such a run around.

I am 48 and have never had such *** poor service. It is very unlikely I will ever purchase Whirlpool again - the washer simply should not have died in 4 months. With that said, I have had other Whirlpool products that have functioned fine (e.g. my current dryer).

Even if I purchase Whirlpool again, I will never set foot in another Lowes store again.

I did send an email to Kyle at Whirlpool. Assuming A & E shows up tomorrow, I will not need his help, but I am curious to see if he will even read the email.

Anonymous
#274050

uh, usmcdeathcard, HOW did the unfortunate circumstances with this washer and dryer become a Republican party issue? Yikes!!!

Anonymous
#271614

You people need to understand that the product is warrantied through the MANUFACTURER NOT Lowe's!!! Get your LAZY AXELS on the phone and call the manufacturer... hold them accountable Lowe's is the middle man DUMMY!!

WP2008
#271331

Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your Whirlpool washer.

If there is anything that I can do please reach out to me via Facebook (Whirlpool) or Twitter (Whirlpoolcare). Or contact us directly via e-mail NAR_Customer_Solutions@Whirlpool.com.

Anonymous
#271112

Its foolish to buy from Lowes, even Sears. Plenty of "local" businesses will meet or come in below the price of these "big box" stores AND the service is impeccable compared to the bb stores, as you have found out.

Another reason people buy is the "credit" they receive through these BB stores but then your really stuck.

Its a shame what this country has come to. Corporations have sold us out and the Republican Party in Washington helps them along taking the lobby money to bend all the rules for them.

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Review
#231152 Review #231152 is a subjective opinion of poster.
Loss
$2000

Lowes in San Francisco, California - Lowe"s doesnt honor their Ad

We went to san jose store to get bark nuggets that were on sale for 4 for $10 Garden bark 2 cubic ft, from april 14th to april 19th 2010. we were told by one of the employee that this ad is nation wide ad and we dont carry all the items in all the stores and lots of customers had asked about it so, when we asked him he knew exactly what we were talking about. I think this is false advertising,if this is the case it should say that certain item is not available in san jose store. Next time before going for a advertised item I will think twice, Mrs Jaka
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1 comment
Anonymous
#140543

Someone needs reading comprehension skills ... ALL big box stores have the "not all products available at all stores" on the flyer (not to mention that concept should be common sense considering stores are not consistent in size nor community in which they are located) a lot even state "call ahead to confirm"

Always read the whole advertisement, not just the part that interests you. What you did was like reading agatha christie until the red herring, then putting the book down declaring "i know who did it".

Review
#179483 Review #179483 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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