Lowes Reviews in Stockton, California
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(4 of 4884 reviews match)
Lowes - Fan Review from Stockton, California
Payed for a fan 11/11/14 to be in in 1 week the manager was helping me and said we will call you !!!no call so I call the store they tell me there was 3 sold and no more in store!!item to be discontinued!!front desk said she would check on it had me on hold 33 min, so I hung up and called back asked to speak to a manager had to wait at least another 25 min.dave gets on Only to be told he's not sure what's going on but the trucks on the way and my item might be on it!!!Told him what the front desk told me that there was 3 sold and he said they don't no what there talking about so why do I have to call and check on something I already paid for?? And not get no answers this is bull what kind of store employes do you hire that don't no nothing when they have a computer !!!
Reason of review
Poor customer service
Lowes in Stockton, California - Lazy or unsure of their work
Walked into Lowe's and asked an employee to show me where to have automotive keys duplicated, he pointed to isle 15 and said he would call someone for me. I got to the isle and the other employee was waiting as i got there. I asked can you duplicate my key for me, it's a transponder key. I have my own transponder key as well.. Lowes employee : We don't carry transponder keys here. Me : I have my own I just need you to make a copy of it. Lowes employee : sorry sir we don't carry those key.. Me : No I have my own, I just need you to duplicate my key. Lowes employee : That's a dealer key sir we don't have them.. Me : All I need is for you to do is duplicate this key to this key. Lowes employee : standing and still holding both my key's says, we can't do that cause we don't want to be responsible for ruining your key.. Me : Look I paid $12 dollars for this key, if you ruin it i will not care, I just want you to copy my key please.. Lowes employee : NO..... I left and walked into home depot, I asked an employee what isle do they duplicate automotive keys, he says I'll take you there.. I asked the Home Depot employee "can you duplicate my transponder key, I have my own.. Home Depot employee : Sure!! 5 minuets later I was walking out with my fresh cut transponder key.. Got home and programmed it and TA DAAAA... works perfect.. Thank you Lowes for hiring lazy people who cant seem to do the job they were hired to do..
Reason of review
Poor customer service
Let the company propose a solution
Lowes - I bought a tire for a lawn mower in your store in stockton, ca, which is store #1545
well I discovered that I did not need the tire and return to the store to return the item . I had the receipt for the item and told me I had return the item three times aleady which was not true so I as to speak to the manager, the manager came and he ask for my phone number and said he was going to review video tapes from store security cameras to verify that I had actually bought the item at the store. after about 20-30 minutes standing there, and the video confirmed that I made the purchase. this happen aug 13 2013 my attorney Peter D. Sloane sent a letter Lowe's Executive Support Lowe's Inc. 1605 Cutis Bridge Road Wilksboro, NC 28697 October 7, 2013 Attorney phone number is 360-836-2043 my name james harris I am a 67 year old African- American disable veteran my phone number is 209-430-2974 the manager told they do every this way, because people find receipts another person thrown on the ground in the parking lot. the manager was trying accuse me of trying to steal from the store by picking up a receipt in the parking lot on the ground.
Lowes in Stockton, California - Terrible Service at Lows
I went into Lowes to buy the Double Drive screwdriver for my dad for Christmas. The first man I spoke to didn't know what I was talking about. I told him the name and who made them. He then showed me some ratcheting screwdrivers and ignored me when I told him that wasn't what I was looking for. His friend them came over and looked at the man who was originally helping me and asked what he was looking for. He knew what the Double Drive was and told the other employee to follow him. He didn't look at me once and I had to jog to keep up. He then began to show and describe to his coworker what the double drive was, while blocking the case full of them. I stood there for five minutes until he looked over at me, said "Oh" and shoved one in my hands before turning back to his friend. I feel that because I am an 18 year old girl they felt no need to respect me as a customer which was not true. I plan not to return to that Lowes again.
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