State: California City: Sunnyvale Clear all filters (4 of 4784 reviews match)
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5.0
Details
We have been partners with Lowes for a decade now. I have nothing but great experience with them. I love how they go above and beyond to please customers. That's our quote too, maybe thats why we get along so good. I was able to provide better life for my family and to...
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#1387742 Review #1387742 is a subjective opinion of poster.
Pros
  • Love it
Reason of review
Work Experience or Job Application
1.7
Details

Update by user Sep 11, 2018

Finally the 6th attempt, this morning after 9:00 am, two people came and moved the refrigerator to the second floor where our kitchen is. They could have done that the first time instead of having us wait so many times and for so long. We have never seen 4 people crew...

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#1351965 Review #1351965 is a subjective opinion of poster.
Cons
  • Customer service is terrible
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
1.8
Details
Placed an order online for a refrigerator, got a call that night confirming delivery for the next day. Great. Delivery guy calls me the next morning and says, "I'll be there in 10 minutes". Great. 1 hour later. Nothing. 2 hours later. Still nothing. I call the driver....
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#1152543 Review #1152543 is a subjective opinion of poster.
Cons
  • Floor associate told me false information
  • Worst delivery service ever
Reason of review
Problem with delivery
Loss
$2000
Preferred solution
Let the company propose a solution
Resolved Featured
Lowes - Misleading Information For Warranty

Update by user Apr 30, 2015

It took several weeks, but lowes executive management worked out a compromise with me which was not perfect, but the best of a bad situation; the manufacturer of the water heater ( Whirlpool) was not interested in accommodating the customer at all, so Lowes stepped up...

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Review
#617027 Review #617027 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$500
Preferred solution
I want now, as originally requested from Lowes salesman, two water heaters with ten year warranty(s)

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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