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Lowes review in Vista, California: Poor Warranty Service LG Range does not work

1.7
Details
We strongly do not recommend buying the LG gas oven/range model LSG4513ST due to quality issues. We also strongly do not recommend buying the LG gas oven/range from Lowes due to poor repair service, and the lack of good faith to honor the purchased extended warranty. We purchased a LG oven/range, LG refrigerator, and Bosch dishwasher from Lowes for our kitchen remodel, including a Lowes 5 year extended warranty. Our LG oven/range was installed April 2017, and we immediately observed that the control panel would signal the oven had achieved programmed temperature, but bake or broil items were undercooked. We observed the control panel would signal the temperature had been reached in about 5-10 minutes, but the oven interior took about 45 minutes to reach temperature The LG service technician in October 2017 stated that the oven/range function was normal. In October 2018, the oven/range began turning itself off after being programmed for bake or broil. Lowes service has made five service calls during November and December 2018, without fixing the problem. Lowes notified us that our extended warranty was invalid after four service calls. The extended warranty was confirmed valid after we threatened legal action. On January 28 2019, Lowes Service phoned and indicated the oven was to be replaced. On Feb 1 2019, Lowes Service reversed their position and decided to schedule a repair appointment for Feb 7. We have not had a functioning oven for four months.
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Review
#1465760 Review #1465760 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Handling of service and warranty issues
Reason of review
Warranty issue
Preferred solution
Replace defective range
Tags
  • Extended Warranty Service

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P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
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(800) 445-6937
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