61 Country Ln, Potsdam, NY 13676, USA
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3.3
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Ordered a storm door with retractable screen and needed installation. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to work.

I went down that next, he was off, they had 7, I paid and the new new salesman put the install ticket ticket through right then..or so he said!

Called yesterday, the install ticket had just been put through because they didn't have any. Asked to speak to a manager...he was in a "meeting " on a Saturday. ..and would call me back in 30 minutes.

Still haven't heard and still have no idea when door is being installed. Should have driven the 35 miles to Home Depot!

Product or Service Mentioned: Lowes Door Installation.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Sep 16.
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Anonymous
#1565803

Lowes and Depot are generally incompetents. You are always better going with an outside contractor.

There are more horror stories about Lowes and Depot than happy endings. These companies are scams.....and sometimes they hire felons.

Anonymous
#1561718

Home Depot doesn't sell the same doors and Lowes. The Larson or Pella (made by Larson) are a better door than the Emco or Andersen doors you get at Depot. Just buy the door and either install it yourself (not a very difficult thing to do) or hire your own contractor to install it.

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