In general, I love Lowes. Always seems to be a friendly staff person available to help you find stuff. That's great, and that's why I keep coming back. But it only takes one bad apple to spoil the bunch.
At a check out aisle, I only had two small PVC adapters I wanted to buy (value -- a couple of dollars). Apparently, that little purchase raised her suspicions.
She asked me, "Only those two items"? The question made me feel like she didn't trust me and thought I might be trying to steal something (hidden in my pocket or somewhere or there might be something else wrong with my purchase).
Who knows? But the question put me on the defensive. Here I am trying to support their business, and the cashier disrespects me.
That's why I frequently consider shopping at Amazon since they don't want to ding shoppers with micro-aggressive questions that make them feel like a thief or otherwise devalued.
Lowes, please train/retrain cashiers to show as much respect for customers who spend two dollars and much as customers who pay two thousand dollars (let store security handle shoplifters). A lousy cashier can ruin an entire shopping experience. So, stop asking that type of question. It's offensive.
Lowes tries hard to serve the community’s home improvement needs. So, I’m confident they’ll do something about an occasional bad apple.
Product or Service Mentioned: Lowes Cashier.
Reason of review: Poor customer service.
Lowes Pros: Salesman.
Lowes Cons: Cashier.