Roanoke, Virginia
Not resolved

Update by user Jan 28, 2013

Correction: The contract was signed at the end of June 2012 and not July 2012.

Original review posted by user Dec 28, 2012

At the end of July 2012, I signed a contract with Lowe's to build a 16'x16' deck onto my house to replace an existing deck which was falling apart. In the contract it stated work was to begin in approximately three to four weeks.

It actually began the day after Labor Day about eight weeks after I signed the contract. With a combination of wrong and/or damage parts, my deck is still not full complete as of 12/28/12. I was told the replacement parts for the replacement parts (which were damaged) would be here on Jan. 3rd.

I will never do business with Lowe's again after this. I'm paying off my account with them and closing it.

In all my years of hiring contractors, I have never been *** around by anyone as I have been by Lowe's in Bonsack, Virginia. Avoid them at all costs.

Product or Service Mentioned: Lowes Replacement.

Monetary Loss: $9800.

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