State: Colorado Clear all filters (76 of 4788 reviews match)
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1.4
Details
We didnt even get to the installation phase. Whenever we would call to ask about our info for getting the measurements we were sent to phone *** and then it hangs up. We went to the store and an assistant manager agreed that their phone system is awful. Tracy took our...
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Review
#1620544 Review #1620544 is a subjective opinion of poster.
Cons
  • Phones
1.0
Details
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Had a guy come and measure a job for the bathroom....to do the floors and the backsplashe and asked could it be dome in 2 weeks they said yes.....so 3 days later i get a call on job and its 680 for the job....cool i pay and sign contact just to be told after install...
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4 comments
Anonymous
#1721155

the sad part is that they really don't care! They have hundreds of other customers to take your place! As long as people flock to these box stores to get *** products and crappier service just to save a few $$$ (which you found out is bs as well) things won't get any better!

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Review
#1597730 Review #1597730 is a subjective opinion of poster.
Cons
  • Lack of professionalism
  • Unorganized and not professional
  • Entire process
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

Lowes in Southwest Arapahoe, Colorado - Refused to price match

1.8
Details
Refused to price match Amazon for a Dremel Kit. The Kit is 13.95 on Amazon from the official Dremel seller yet Lowe's wants 20.95 for the exact same thing. Home Depot has price matched Amazon for me before. Most of there stuff is overpriced, so this is just another reason to spend my money elsewhere.
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Review
#1558917 Review #1558917 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$8
Preferred solution
Let the company propose a solution
1.0
Details
on 5/6/2018 took off from work to buy the appliance. They said delivery date would be 5/28/2019. Then they said it would be 6/4/2019. Then they said it would be 6/10/2019. I contacted Linda in Corporate she suggested another mode. We agreed .She stated they had 21 in...
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2 comments
TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

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Review
#1537694 Review #1537694 is a subjective opinion of poster.
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276
1.0
Details

Update by user Apr 04

I meant to say we purchased appliances at the store. I called the installer company and was told sometimes they have issues and they get behind, sorry we didn't notify you.

I guess they have no policy about doing the right thing. That is the company lowes has chosen to...

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1 comment
Anonymous
#1669125

Let's see what type of person you are. If you were the first installation scheduled for the day and the installer arrived on time I assume you would be happy.

Unfortunately there were some problems with the installation and it was taking the installer longer than anticipated to get your microwave installed. Would you expect the installer to stay and finish your installation or would you insist they leave and reschedule the completion on another day so they could get to their next installation on time?

For some reason I expect you would want them to stay and wouldn't care if the rest of the installations that day ran late. In the real world every thing doesn't go exactly as planned and the best of plans can run late.

Review
#1507508 Review #1507508 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Price reduction
I bought an AP Smith water heater ftom lowes. It immediately gave off a bad smell from city water which was determined to be bacteria. I followed all of the manufacturers recommendations, none killed the bacteria. Lowes says Zi am stuck with it they have limited...
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1 comment
Anonymous
#1668852

My question is where the bacteria is coming from? It it continuing to come in through your city water system?

If so a different water heater won't change things. My guess is that you don't have your water heater set at a temperature high enough to kill the bacteria in the city water.

If set too low it can even be an environment for the bacteria to thrive. If the problem is that the heater won't heat the water enough that should be what you are complaining about and a temperature problem should be covered under warranty.

Review
#1506695 Review #1506695 is a subjective opinion of poster.
Reason of review
Damaged or defective
I ordered 6 bottles of Liquid Plumer Urgent Clear. This stuff really works to unclog drains. I stopped on the way to work to pick up my order. They pulled the wrong product. There is regular strength Urgent Clear and Industrial strength Urgent Clear. It is written...
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1 comment
Anonymous
#1651699

How much time are you wasting ordering products on line? As long as you were going to the store it seems like it would have been quicker to run into the store, grab the product you wanted and headed through the registers.

Instead you looked through the web site to find what you wanted and placed the order. Then you went to the store and waited while they got the order they had pulled which probably took as long as it would have for you to get it off the shelf.

You neglected to look at it and now have to re-order. Save some time and don't order products on line that you plan on picking up at the store if it is stocked at the store.

Review
#1481341 Review #1481341 is a subjective opinion of poster.
1.8
Details
This company is unorganized and cannot process orders online. They are always out of stock so the items get cancelled and then you have to try and reorder. They are just a *** company. Complete lack of leadership in the stores and never even close to enough employees....
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2 comments
Anonymous
#1535279

Because lowes treat there employees like crap that's why they don't have enough people working there.

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Review
#1323476 Review #1323476 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
I just want to leave feedback so they can get better. I don't need money just a competent decent store.
2.2
Details
Every interaction I have with this store results in something getting screwed up or lost. Very unorganized, unprofessional, and inept customer service. My last order for truck delivery has still not been delivered and everyone says they'll look into it and they never...
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3 comments
Anonymous
#1532444

THEY WOULDN'T GET AWAY WITH THIS IF PEOPLE WOULD STOP BUYING FROM THEM! JESUS PEOPLE! Get a clue.

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Review
#1320255 Review #1320255 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Louisville, Colorado - Appliance purchase

2.2
Details
DO NOT PURCHASE APPLIANCES from Lowe’s. They mistakenly priced an undamaged clearance item too low, so they intensionally damaged it before delivery so I would not accept it when it was delivered. They then sold the damaged unit for more than my original undamaged purchase price. Total liars- do not trust them!!
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Review
#1270616 Review #1270616 is a subjective opinion of poster.
Reason of review
Pricing issue