1200 Lowes Dr, Oneida, NY 13421, USA
Not resolved
Customer service

My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info.

I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the Utica,N.Y. store, with out any issues.

A Vet is a Vet. It saddens me to think, that they are treated this way. All stores should honor these cards, with out being registered at all of them. One store, I think would be enough.

It should be in the computer the same to honor them. Laurie & Vince Carey

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Lowes Cons: Vet card not honored.

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Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.


Thanks so much for the info. That was never explained to us. Thanks again!