On Tuesday this week I went to Lowes store #2753
7575 SW 90th St
Ocala FL, 34476
I went early in the morning, so I could get someone to wait on me. I had to have an associate cut some glass for me.
I used to work at a Lowes Pro Desk and I know their responsibilities. I went there first to set up a will call.
They would not do it and passed me off to the Hardware Dept. I knew that would not work. I waited for over 35 minutes.
After talking to two other associates to get help I was passed off again I gave it another 5 minutes then left the store and went to Home Depot several miles away.
If you want customer service at this Lowes store I suggest you either take a lunch with you or forget it and go shop at Home Depot.
I have complained to management before and They really could care less. Oh, I did tweet the CEO of the Company and he apologized .He said the manager would be contacted.
User's recommendation: Forget this store it is a joke.
Product or Service Mentioned: Lowes Customer Care.
Preferred solution: Let the company propose a solution.
Lowes Pros: Vet discount, Product, Veteran discount.
Lowes Cons: Customer service, No customer service.
Location: 7575 Sw 90Th Street, Ocala, FL 34476