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2.5

I purchased a washer and dryer with the 5 year warranty, totaling a little over $18000.00 . I was told that the washer was available at the store and to be delivered the next day.

The dryer was coming from another warehouse and would also be delivered on the next day. Dryer arrived waited all day no washer. On Monday I called and was told they did not have my washer and it would be 3/4 weeks to have it delivered. So we went back to the store and the front associate Ashley told me she couldnt refund the sale.

That I had to walk to the department to speak with them. I told her I was not and asked to speak with a manager. Which she denied me and continued to tell me to go to the back. I again asked for a manager Four times this went on.

When the manager Jackie came up and heard what was going on she refunded the washer and two warranties. The dryer would need to be brought back first. Ok, I agreed to that. She told us they could get the delivery service to pick up the dryer on Tuesday between 12-4 pm.

I told her that would not work because the family works during those hours. The next two day a truck came to pick up the dryer and we was not there We took the dryer back ourselves Friday around 6 pm. The same associate was there and giving us the same attitude as before. The other associate that was trying to refund the sale kept on apologizing for her attitude.

I will never go to the Lima Ohio store again.

I would rather travel 15 miles to Wapakoneta if I need anything. This Ashley should be taken from her position and not be around customers.

Preferred solution: Let the company propose a solution.

Lowes Cons: Poor service.

Location: 2411 North Eastown Road, Lima, OH 45807

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