Update by user Sep 07, 2017
there has been no answer to my complaint as of this day
Original review posted by user Sep 01, 2017
I purchased a washer on Tuesday the 22rd and was to be delivered on Sat the 26th between 12 and 4PM. I stayed home all day waiting for this washer and called at 3:30 to find out where it was.
I waited online for 20 min. and was told delivery is still scheduled for me. Well at 8:00 Sat night it showed up. I had to take a day off work for this delivery and it didn't show until Sat evening.
This is a very poor way to treat your customers. I use my Lowes credit card and now I am very worried to use it again.
Is this normal and why did I have to call and not someone at Lowes telling me my delivery would be late? VERY VERY POOR customer service
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Fair pricing.
Lowes Pros: That they are close.
Lowes Cons: Delivery service, Gave us the run around.