Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Today I received a Merchandise Card in the amount of $302.44 via UPS courier because of a cancellation of my order. The funds were intended to purchase an 80-Volt Lithium Ion 10-in Cordless Electric Pole Saw (Battery Included), which appeared on your website as an available item.

I made no request for cancellation or refund; the cancellation was made by you.

To me, it is an outrage that I should be forced to spend the amount at Lowe's again. It is my money and should be refunded as cash to use any way I choose, whether at Lowe's or elsewhere. The way I see it, it would be appropriate for me to be able to go to my local Lowe's store in Vancouver, WA, #1632, and withdraw the funds as cash by surrendering the card.

I have favored Lowe's as my project center for a long time now, but if you deem funds within your system to be captive to you, I may be reconsidering where I shop. The policy is ridiculous and self serving.

There is a Home Depot closer to me than your store where I could begin shopping for my project needs.

In actuality, I would rather be able to get the saw I wanted. A possible reason for the cancellation was not given until after the fact.

If there was going to be a problem, it should have been flagged during the purchase process. The specific reason I wanted the 80V pole saw is that I already have the charger and two batteries; I wanted to be able to use the saw within the 80V family.

Please let me know if arrangements can be made for a cash refund of the Merchandise Card.

Thank you, Ernie Puscher, disgruntled customer

Location: Portland, Oregon

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Lowes Reviews

  1. 1530 reviews
  2. 792 reviews
  3. 671 reviews
  4. 310 reviews
  5. 132 reviews
Lowes reviews