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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26

I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones. Lowe's will no longer be getting any of my business or any body that I know. I've never been treated so poorly and told they can no longer warranty anything. That you as the consumer are now having to call the manufacturer and deal with them yourself. If Lowe's is not... Read more

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  • From mobile
  • Feb 08
  • by anonymous
  • #1004914

Dont buy Bosch its total *** & so is lowes customer service! Allen's appliance repair is *** too!

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Customer service is terrible. No fair resolution to a malfunctioning refridgerator. Were told we were to recieve a replacement unit by lowes appliance. Now they reneged on that promise. A long talk with the store manager resulted in no resonable resolution. The interior lights due not function at all and samsung will not repair the lighting. They say they have no one to service the unit. We recieved an Email from Samsung stating we will recieve... Read more

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Today I learned that Lowe's had closed the credit card account I opened in 2008. Since that time I have had a perfect payment history with them. Each year they manage to send me account change disclosures, privacy practices, etc. However, they were not able or willing to tell me that they would close my account for recent lack of charges. Talking to their customer dis-service agents, including a "supervisor" here in the US, was a waste of time.... Read more

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I purchased a Frigidaire dishwasher from Lowe's. From the day it was installed, which took 5 weeks, the latch did not work correctly. Called for service. The latch was replaced and now it won't start at all. We now need to get a technician from Frigidaire. 3 days wait before they even call. Then who knows how much longer! Don't buy an appliance from Lowe's in North Conway NH Read more

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THEY STOLE MY MONEY!!! I am a disabled Vietvet. I have bought MANY things from Lowes. No problem. BUT this last purchase could only be delivered by truck..... $62 I cancelled the order but they won't refund my money! I talked to a " manager" who was only interested in being my adversary not being of any help. She says they have already refunded me as of 2/2 Funny thing is Wells Fargo does not show this. Then the nasty latina *** in a very... Read more

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Ok im going to start this off by saying i will never shop for anything at lowes again. I bought a washing machine and it turns out that there's a recall on it I understand that is not Lowes problem it is Samsungs problem. So they make me buy a new washer before I can get my old one back which is ridiculous because how is that any of their business what I buy I should just get a refund. Well I wait over 2 months for my washer to come. They bring... Read more

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Whirlpool products are junk as 3 of the 4 I bought 3 & 1/2 yrs ago have broken the latest for the third time the dishwasher another control panel. The whirlpool people told me the would fix it for 365.00 and guarantee it for a year. This *** is all made in Mexico as I was told last year by the repair man and he was right I looked it up. We bought top of the line stuff or so we thought but this will not happen again. We have spent close to a... Read more

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It has been 3&1/2 yrs and 3 of my whirlpool appliances have broken down the refrigerator twice the microwave once and the dishwasher 3 times close to a 1000.00 in repairs. These were top of the line appliances or so we thought. Got off the phone with the whirlpool people today and was told they would repair the dishwasher for 365.00 and guarantee it for a year can you believe it. The last repair man said it is all made in Mexico go figure. We... Read more

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Between the installer Zack, the people in Central Production, the store #2691 on 4551 S. Laburnum Ave. in Henrico VA. this experience has been a NIGHTMARE AND UNFINISHED !!!!!!!!!!! I KEEP GETTING PASSED AROUND FROM SUPERVISOR TO SUPERVISOR. One instance the young lady asked for my phone which pulls up the history of all my phone call about this problem I'm having and trying to get the issue resolved...... I was on hold for 30 mins. and then she... Read more

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