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So, I bought a Troy Built TB110 lawnmower at Lowes a little over 2 years ago and ALSO bought a 2 year extended warranty because the sales person said that if anything happened and it quit working after the mfg. warranty expired and the Lowes warranty was in effect, I...
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Anonymous
1592PCFL

How ignorant can you be. People like you are your own worst enemy.

Anonymous
Anonymous

Did you even bother looking at the warranty. They cover repairs due to defects, not consumer abuse and lack of maintenance.

1.9
I didn't like
  • Being lied to and cheated
#1146290
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Had issue with floor installation that caused us to cancel family dinner for 22 people. Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours. The customer relations people I...
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1.6
Butler, New Jersey
I didn't like
  • Unprofessional management
  • Poor customer service from corporate - 800-445-6937
#1146280
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I ordered three windows and after several months of empty promises my windows were installed. I was promised a three hundred dollar compensation mid way thru the experience. After two months the windows were ordered wrong causing me to patiently wait while the windows...
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3.7
I didn't like
  • Buying windows
  • Management and customer service
  • Poor or nonexistent customer service clerk beyond disrespectful
#1145872
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Lowes - Bad numbers on survey?

Lowes
#1142559
3.3
Details
We just left your store, I type in #'s of the code on survey computer says,"Dont match." Some way to not pay on the survey prize???
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Value for money
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Lowes - Delivery was a no show. The delivery person failed to call

Lowes
#1140057
2.7
Details
I ordered several appliances from Lowe’s and Delivery was a no show for the second time, and they failed to contact me. This has been a total disaster from the start. I’ll never buy from Lowe’s again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Lowes always makes sure of the lowest price

Lowes
#1137222
I have seen where Home Depot did have the lowest price. Lowes matched plus 10% more. I just bought our new cabinets for our house. They had the best price then gave me my 10 % military then gave me a 10% rebate gift card. WOW. The list goes on. I Love Lowes
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Lowes - No help

Lowes
#1136827
No one showed up for work they can not help me pull up a on file account they are not paying attention to me I've been standing here for 35 minutes this place sucks bad management
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Lowes started our bathroom remodel after we spent weeks with their decorator. They started and then left the project after my husband made an inappropriate comment. They left all material and wrote off our account. We owed $15,000.00 and they wrote it off rather than...
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Anonymous
Anonymous

The contractors working on your home are human beings too. They shouldn't be expected to work for people that can't appreciate that fact. You state that your husband caused th...

1.3
#1145692
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Should be no stars! Came in to pick up carpet that was ordered a month earlier. Homeowner called to confirm order a few weeks later. Waited in store for an hour so they could bring me the wrong carpet. After 3 hrs at the store, they decided to deliver carpet to job....
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#1145205
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Did cabinets with them, the installer was great but getting ahold of a live person at the store is mostly not possible. Estimator missed a key feature that extended the installation by a day. Flooring was a disaster. People in store are not flooring people just sales...
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#1144731
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bought a stove at Lowe's in Livingston, Tx. Was suppose to be delivered 5 to 7 days. Salesperson called me said truck broke down from warehouse, re-schedule or Wednesday the 6th. Waited till about 11.30am, called store. Person said that I was scheduled for Thursday,...
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#1144534
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The heart of my gross dissatisfaction lies in Lowe's twice iterated commitment to make delivery between 8:00am and 12:00noon on December 2nd. The item did not arrive until nearly 3:00pm. Despite lengthy and multiple calls to Lowe's, I found that there was no interest...
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Anonymous
Anonymous

Lowe's doesn't actually deliver anything. They hire trucking companies to do their deliveries for them. Maybe contact the delivery service instead next time.

Anonymous
1592PCFL

Delivery trucks can get delayed for various unforseen circumstances beyond human control. What “wild statements(excuses) did Lowe’s give you? What “make good” accommodation do...

#1144416
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Resolved

I won't go into long boring detail. I will just say that it is useless to contact customer care. I had three visits to Lowes in a row which not only resulted in not getting what I needed but left me feeling frustrated at the lack of knowledge and interest displayed on...
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Anonymous
Anonymous

Those pressure washers you buy at the box stores are crap. All of them.

Anonymous
1592PCFL

Lowe’s return policy state that Outdoor Power Equipment(including pressure washers), is 30 days. Unless you purchased the Lowe’s Extra Protection Plan, your issue is with the ...

#1144346
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MY KITCHEN AID DISWASHER TOP SHELF WOULD NOT STAY UP. CALLED FOR SERVICE ON 10/24/17, TO THIS DATE 12/7/17 NO REPAIRS HAVE BEEN MADE, PARTS ON BACK ORDER. I HAVE CALLED SEVERAL TIMES WITH NO HELP ORRRRRR NO RETURN CALLS. NO ONE KNOWS WHERE THE PARTS ARE OR WHEN THEY...
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Anonymous
Anonymous

Why are you complaining about Lowes. Kitchen Aid made a bunch of dishwashers with poor quality supports for the upper racks. The replacement parts are much heavier than the or...

1.7
I didn't like
  • Weak product knowledge
#1143764
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