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2 comments
July 2019 No one cared if they waited on you. When someone finally did, did not try to be helpful. Then when I decided that I liked something didn't seem interested. Then after purchasing tile flooring not helpful. Was told I needed to pick it up. So I called ahead to...
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Anonymous
#1716433

Lowes is a "Self Service home improvement" store. Exactly What happened at Lowes to cause you to post When someone finally did, did not try to be helpful? More explanation is ...

Author
Location
Lansing City, Michigan
Cons
  • How they have handled this situation
  • Poor service and rude employees
Reason of review
Really bad experience all away around. Suppose to be installed at 9am this morning 9:30 still not here.
Preferred solution
Let the company propose a solution
Review #1582030 is a subjective opinion of poster.
2 comments
1.0
Details
Lowes - Carpet Nightmare
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

Author
Location
Hatfield Township, Pennsylvania
Cons
  • Have never had worse
  • Anything about their customer service
  • Low quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Review #1580868 is a subjective opinion of poster.
0 comments
2.8
Details
Bottom Line: Took 3+ weeks to get a door installed. (Actually the total timeline was 4 weeks and 2 days). First trip: measure door. Second trip: attempt to install a new door onto an existing jam. End of day: jam, trim and door unserviceable. Door jam totally cut out...
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Author
Location
Seneca, South Carolina
Cons
  • Store slow to respond
Reason of review
Poor customer service
Preferred solution
Make sure the people you contract to are trained properly. Even the owner of the Company turned out to be non-attentive. He originally seemed like he guinuinly cared.
Review #1580814 is a subjective opinion of poster.
0 comments

Lowes - Worst Store Imaginable

Consistently out of stock on staple items, difficult to get help purchasing a new gas grill (made purchase at Ace, better deal and they appreciate your business). After 5 years of frustration, I have had enough issues that I will forgo the trip to my local Lowe’s and drive the ~25 miles to Home Depot in Victor, NY, better selection and customer service.
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Author
Review #1580178 is a subjective opinion of poster.
2 comments
2.2
Details
lowe's came out with a new refrigerator on 7/6/2019 when they got here had nothing to install it with and didn't have any idea that they were going to install it, say they were not told about any installation. being i'm from a small town and it was after 3 pm all...
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Anonymous
#1713179

What does your order call for? Was it written up for just a delivery or does your invoice call for installation as well? If waterlines weren't ordered on your original order t...

Author
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Review #1579948 is a subjective opinion of poster.
0 comments

Lowes in Washington, Indiana - Delivery service problems

1.6
Details
oedered a new westenhouse refrigeter- was very noisey sent it back and got another-when delivered they would not give me amy paperwork saying I retured it- said all the paper work was messed up on there end-got a another one same time asked for copy of paperword said only had one copy would not let me scan it never will buy anything big from them again -very poor service
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Author
Location
Washington, Indiana
Review #1579845 is a subjective opinion of poster.
0 comments

Lowes in District 8, Louisiana - Price not honored as listed on Internet

1.0
Details
On July 4th I went to Lowe’s to purchase Miracle potting soil. It was advertised on internet as $2 per 0.75 cu ft, however many associates and ultimately Supervisor insisted it was $4.28. I showed associates and Supervisor iPhone with price of $2, Supervisor informed me that although it was 4th of July sale it had ended the previous day. At which point I informed him he could take my cart and I’d used Home Depot since it was just across highway from my house. I do not appreciate being lied to or price not being honored. If this is how Lowe’s is going to treat customers in the future I will shop at Home Depot.
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Author
Location
District 8, Louisiana
Reason of review
Poor customer service
Loss
$23
Preferred solution
Price reduction
Review #1579153 is a subjective opinion of poster.
3 comments
1.0
Details
We purchased both a Maytag washer and dryer 2 years ago at Lowes and paid for the 5 year extended warranty on both. Since purchasing we have had the dryer repaired twice, both times it took a week or more for repairs to be made. Recently our washer also needed...
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Anonymous
#1716559

the warranty is used when it is replaced. that's what it is there for. when you get a new one you have to buy a new warranty.

Author
Pros
  • Price
  • Prices good
Cons
  • Warrany guy out and warrranty service
  • Warranty
Reason of review
Warranty issue
Loss
$160
Preferred solution
Let the company propose a solution
Review #1578131 is a subjective opinion of poster.
0 comments

Lowes in Clearwater, Florida - BAIT AND SWITCH

1.0
Details
December 23, 2018 Lowes Manager Adam brought a set to my home, he then proceeded to install it incorrectly. Then they sent someone out he installed the dryer, that installation failed fire marshall inspection. I was promised my money back. Six months later I have 52 phone calls and emails from Lowes. They owe me $1,100. $300. Plus rebate cards. They have done nothing except put me off. To sum this up, I have a washer and dryer in my home I never chose, don't want and can't use because the dryer is a fire hazzard. Flirida Attorney will get a file report first thing Monday morning. Joanne Brady
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Author
Location
Clearwater, Florida
Cons
  • There are other home improvement stores to go to
  • Communication between sales and delivery company
  • Dont care about you once they have your money
Reason of review
Lowes is crazy, I have A W&D in my home I didn't choose and can't use. I start the process Monday Morning with the Florida Attorney General, then on to the Court House to file on a Company and individual level.
Loss
$10
Preferred solution
GET IT DONE! SIX MONTHS IS CRAZY
Tags
  • Worst Experience I Ever Had
Review #1577691 is a subjective opinion of poster.
0 comments

Lowes in Pompano Beach, Florida - Carpet Purchase and Installation

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Author
Location
Pompano Beach, Florida
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way
Review #1577576 is a subjective opinion of poster.