Lowes
Reviews and Complaints

It's a good company with good merchandise, but customer service is severely lacking. Phone calls are rarely answered, and only after LONG waits over 10 min.!

After three attempts to call with a question about an online order I had placed I ended up going to the store! Once there I found that the online order which had been confirmed as ready was not ready and part of it was not even in stock! Since there was no store manager on site I had to deal with an 'acting' manager. He was young, understanding and helpful - the only salvaging factor of the whole ordeal!

He replaced the out of stock item with a similar one and gave it to me at half price. That was nice, but all this could have been avoided if someone had answered the phone! Once at the store I couldn't find "Customer Service". After asking I was directed to Returns.

I asked about what had happened to the sign that used to be there and was told that they wanted to focus on returns. That made sense as there was no customer service - it disappeared with the sign...

I placed an online order for appliances using my Lowe's credit card on December 31, 2025, to be delivered on January 31, 2026. My purchase was declined three times over the month period through the Lowe's Synchrony Bank fraud solutions system, and I had to call in repeatedly.

I was assured repeatedly that the charge was approved. On January 31, delivery day, I received an email stating that there was no refrigerator being delivered. I have to attempt to resolve everything through the online chatbot or AI phone system at the store level.

I was offered $50 to appease me for the hours spent on the phone and no replacement refrigerator for five days. I would like a phone number or email address to forward my complaint and suggestions to improve systems for customers.

Purchased a washer 2/23/2025. Delivered damaged and not accepted 1/10/2026.

Requested refund in the store 1/11/2026. Received partial refund for delivery fee, hoses and recycling of old washer. Balance of refund $687.53 to be received in 10 days. I purchased another washer on 1/11/2026; was delivered 1/12/2026.

On 1/27/2026 I called CS and was told my refund was never processed. Then I received an email and case ticket number and in 10 days I would receive the refund. I did receive the refund to my credit card for $6,873.53! Called CS again about wrong amount.

Still waiting for original refund $687.53.

I only want the original refund amount, not $6,186. This is ridiculous and I will never purchase another appliance from Lowes's in the future.

I bought Quartz countertops from Lowe's in Charlotte, NC store #1920. The dopey installers cut the material on my patio and left the doors open.

Silica dust contaminated my entire house. It took Lowe's 3 months to send out an adjuster. The adjuster was accompanied by a thug posing as an insurance investigator. The thug made accusations and tried to intimidate me.

(That's a class G felony).

I had to scr*w around with Lowe's lawyers for a year, then they passed the case off to the subcontractors who contaminated my house. It has been fifteen months since this all started. Now I have to go through arbitration with the countertop supplier in November and pray to God that he doesn't go bankrupt before then.

CEO Marvin Ellison was Named SHRM's Ethical Leader of the year, but that *** did not respond to one email that I sent him about the contamination.

This is how Lowe's stays out of the bad light: it demands arbitration then it passes the problem to the subcontractor who "has an indemnity obligation to Lowe's". Strange.

My contract is with Lowe's, and it says that I have to deal with Lowe's and only Lowe's. Then, when things get tough, their lawyers pull a fast one.

Lowe's is a slimy outfit. Its claims department is completely incompetent. Its CEO was named SHRM's Ethical Leader of the Year.

No one associated with claims or management has any ethics.Do not buy anything from this crummy outfit.

Avoid this outfit like the plague.

The suspended particle readings shows that the air is unbreathable. (That part of the house has been sealed for over a year).