So, I bought a Troy Built TB110 lawnmower at Lowes a little over 2 years ago and ALSO bought a 2 year extended warranty because the sales person said that if anything happened and it quit working after the mfg. warranty expired and the Lowes warranty was in effect, I...Read more
I didn't like
- Being lied to and cheated
Had issue with floor installation that caused us to cancel family dinner for 22 people. Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours. The customer relations people I...Read more
Butler, New Jersey
I didn't like
- Unprofessional management
- Poor customer service from corporate - 800-445-6937
I ordered three windows and after several months of empty promises my windows were installed. I was promised a three hundred dollar compensation mid way thru the experience. After two months the windows were ordered wrong causing me to patiently wait while the windows...Read more
I didn't like
- Buying windows
- Management and customer service
- Poor or nonexistent customer service clerk beyond disrespectful
Lowes - Bad numbers on survey?
We just left your store, I type in #'s of the code on survey computer says,"Dont match." Some way to not pay on the survey prize???
Lowes - Delivery was a no show. The delivery person failed to call
I ordered several appliances from Lowe’s and Delivery was a no show for the second time, and they failed to contact me. This has been a total disaster from the start. I’ll never buy from Lowe’s again.
Lowes always makes sure of the lowest price
I have seen where Home Depot did have the lowest price. Lowes matched plus 10% more. I just bought our new cabinets for our house. They had the best price then gave me my 10 % military then gave me a 10% rebate gift card. WOW. The list goes on. I Love Lowes
Lowes - No help
No one showed up for work they can not help me pull up a on file account they are not paying attention to me I've been standing here for 35 minutes this place sucks bad management
Lowes started our bathroom remodel after we spent weeks with their decorator. They started and then left the project after my husband made an inappropriate comment. They left all material and wrote off our account. We owed $15,000.00 and they wrote it off rather than...Read more
Should be no stars! Came in to pick up carpet that was ordered a month earlier. Homeowner called to confirm order a few weeks later. Waited in store for an hour so they could bring me the wrong carpet. After 3 hrs at the store, they decided to deliver carpet to job....Read more
Did cabinets with them, the installer was great but getting ahold of a live person at the store is mostly not possible. Estimator missed a key feature that extended the installation by a day. Flooring was a disaster. People in store are not flooring people just sales...Read more
bought a stove at Lowe's in Livingston, Tx. Was suppose to be delivered 5 to 7 days. Salesperson called me said truck broke down from warehouse, re-schedule or Wednesday the 6th. Waited till about 11.30am, called store. Person said that I was scheduled for Thursday,...Read more
The heart of my gross dissatisfaction lies in Lowe's twice iterated commitment to make delivery between 8:00am and 12:00noon on December 2nd. The item did not arrive until nearly 3:00pm. Despite lengthy and multiple calls to Lowe's, I found that there was no interest...Read more
Lowes ignores the customer
I won't go into long boring detail. I will just say that it is useless to contact customer care. I had three visits to Lowes in a row which not only resulted in not getting what I needed but left me feeling frustrated at the lack of knowledge and interest displayed on...Read more
MY KITCHEN AID DISWASHER TOP SHELF WOULD NOT STAY UP. CALLED FOR SERVICE ON 10/24/17, TO THIS DATE 12/7/17 NO REPAIRS HAVE BEEN MADE, PARTS ON BACK ORDER. I HAVE CALLED SEVERAL TIMES WITH NO HELP ORRRRRR NO RETURN CALLS. NO ONE KNOWS WHERE THE PARTS ARE OR WHEN THEY...Read more
I didn't like
- Weak product knowledge
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