Lowes
Reviews and Complaints

On October 21, 2025, I sent a letter of complaint to [PERSON_NAME], [PERSON_NAME] Senior Director of Executive Customer Relations". The dispute arose when [PERSON_NAME], a district manager offered me recompense of $1,400 to atone for their failure to replace and install a defective storm door (project total of $4,848.51, paid in full).

Each call to [PERSON_NAME] is recorded with supporting notes put in your "file". When [PERSON_NAME] called and I mentioned the $1,400 offer; she immediately spouted, "All former offers were null and void", thus acknowledging she was fully aware of the offer. She then added "There's no record of such an offer". The woman called me a liar!

In spite of documentation that she herself was being dishonest.

How's that for slam bang customer service! I would like to send [PERSON_NAME] to charm school.
And I still want a full refund from these horrible people.
.

Started a kitchen cabinet install with Lowe's. On January the 29th 2026, several cabinets arrived to the house damaged.

Had to send them back, lost several cabinets. In the warehouse, but my installer came out on June. The sixth of 2026, said some other cabinets for the wrong sides had to weigh 6 to eight weeks for the cabinet company to make those cabinets, then they had me come pick the cabinets up from the store and continue to send me messages saying, please come pick up your cabinets. I never should have had to pick up cabinets.

I pay for them to be delivered and installed. It is August, the 20th 2026 7 months later, and and I still do not have my cabinets. I have been issued 4 dates on when the cabinets were going to be installed. I removed the items out of the cabinets.

They sent me something back saying that they're not going to be installed. I unloaded the boxes back into the cabinets. I've done this 4 times my house is in chaos. I can't get a supervisor or anybody to expedite the matter.

This is the worst project or the worst company that I've ever dealt with in my life. I will not recommend you to anyone.

whirlpool fridge went out, have 5 yr extended warranty, been fighting with assurance for 2 weeks, hard to talk with a human, contacted appliance co they suggested, have come out twice, cleaned coils, fridge went out in 6 hrs, came 1 week later, compressor out, took 4 days to get approval to order part, now 7-10 working days to ship part and will have to reschedule install, prox total time to fix unit is going on over 1 month, hard to live out of an ice chest for a month with a wife and 14 yr old grandson. I bought the unit in good faith and the warranty, if this is the way to get service it's crazy!

Try living like this yourself, just needed to vent! Michael Wilson 830-825-**** adain2012@***.com

On Friday, July 17, 2026, we came to the Pittsburgh Mills Lowe's to purchase 2 gallons of paint, one for each of two different projects. The gentleman behind the paint counter was helpful in choosing the paint we needed for a set of outdoor steps.

For the second project, we had taken a picture of an outdoor wall that would need to be matched. The employee explained that if we could bring in a piece of the wall, he could match it for us, but could not use the picture from our camera. We returned about 20 minutes later with the wall sample to find no one at the paint counter but saw the same employee who waited on us walking away from the counter several aisles away. Then the waiting game really began.

We waited 10 minutes; then my husband walked over to customer service to ask for help in the paint department. Customers began to form a line behind us in the meantime. We began to ring the call bell continuously for at least another 25 minutes. We attempted to notify customer service at least 2 more times.

Finally, an employee came to the paint department who had no idea how to mix paint or match colors. We asked her to contact a manager. She left. After what seemed like 10 minutes, an assistant manager came.

He was having difficulties with the machine used to match the paint color, rebooted the machine, and kept trying but could not get the machine to work! Another 5-10 minutes transpired! A third employee finally came, who, after two attempts, was finally able to match the color we needed and advised us on the type of paint to use. From the time we entered the store the second time until we walked out, it took at least 1 hour and 5 minutes.

Clearly, this is absurd! There were at least 2 other customers who left in frustration! This was absolutely the poorest, most exasperating experience and waste of time we have ever had. Lowe's poor service is completely unacceptable!

It was obvious no one wants to work here and there is no commitment to even adequate service. How will you make amends for this and convince us to return to your store again?

Info from our receipt: Sales#. S2219LLQ 532**** Transaction # 5552**** Invoice 75516 total $32.08 07/17/26 12:26:20

I purchased a Frigidaire refrigerator model GRFG2353AFK from Lowes and this has turned into one of the worst appliance and customer service experiences I have ever dealt with.

Delivery #1

The first unit arrived damaged. The delivery team had already removed and taken my original refrigerator, so I was left with a damaged fridge in my home and no backup option.

A replacement was scheduled for the next day.

Delivery #2

The second Frigidaire GRFG2353AFK was installed. Before the crew left, I noticed the interior light did not turn on when opening the doors. I was told that happens sometimes and they reset the refrigerator. After about 10 minutes the light came on and I was told everything was fine.

About 30 minutes after they left, the light failed again and the refrigerator displayed an ER error code.

I contacted [PERSON_NAME] again and now needed a third refrigerator.

Due to scheduling delays, I had to wait a couple days. The refrigerator still cooled, so I made it work temporarily, but the error code never cleared.

Delivery #3

The third Frigidaire GRFG2353AFK was installed. Initially everything appeared fine.

About 4 to 5 days later, the refrigerator started freezing everything inside the refrigerator compartment. Sodas were turning to slush and ice when opened.

Meal prep containers were forming ice. Sauces like ketchup, barbecue sauce, and mustard were thickening and partially freezing. The interior water dispenser line also froze and stopped dispensing water.

I tested the refrigerator with a thermometer. With the refrigerator set to 36 degrees, a glass of water froze to 32 degrees within 4 hours.

I then reset the refrigerator, set it to 43 degrees, and the water still froze within 4 hours.

This refrigerator cannot regulate temperature and is clearly defective.

At this point this would have been my fourth refrigerator. I asked [PERSON_NAME] for a reasonable solution. I simply wanted to switch to a different model or receive store credit so I could purchase another refrigerator from them.

Instead, I was placed on hold for over an hour and then told I was outside the 48 hour return window.

I explained there is absolutely no way to identify this defect within 48 hours because the freezing issue and dispenser failure do not present themselves until 4 to 5 days of normal use.

Despite receiving multiple defective or damaged units in a row, this was ignored.

I asked for a supervisor and was placed on hold another 38 minutes. I eventually had to hang up because I could not stay on the phone for nearly two hours over something Lowes should have handled immediately.

The final answer from Lowes was that I must deal directly with the manufacturer.

This entire situation has been completely outside of my control.

I have now received three defective or damaged Frigidaire GRFG2353AFK refrigerators.

The primary defect cannot physically be discovered within Lowes 48 hour return window.

I have spent hours dealing with deliveries, issues, support calls, scheduling delays, and troubleshooting.

I attempted to resolve this reasonably and even offered to continue purchasing through Lowes if they would simply work with me on a replacement or model swap.

Instead, [PERSON_NAME] chose to hide behind a policy that does not even apply to how this defect presents itself.

This was a complete failure of customer service.

Lowes had every opportunity to make this right by replacing the unit again, allowing a model swap, or issuing store credit.

Instead, they chose not to support their customer at all.

If something goes wrong, Lowes will not stand behind the sale, even after multiple confirmed defective units.

I will not be purchasing appliances from Lowes again.

Bought a Samsung washer, delivered 7/26/26 from Lowes, Malabar Rd, Palm Bay, FL. On 8/13/26, the washer died and would not restart.

After a call, I had an empty delivery truck show up on Friday with nothing. They had no idea why they came. They said to call warranty for Samsung and I got connected to someone in Egypt. An appointment was set for 8/18.

Samsung auto-called on 8/17 and said the earliest they could come is 8/20. I called on 8/19 and they said they needed a part; maybe if it comes on 8/20, they might be able to come on 8/21. We've opened a Lowes card after living in OH and now retired to FL. We want to return the washer and will pay to have it picked up.

My wife is 80 years old and has no faith in this washer; she wants to buy another brand now at Lowes. We've already made a 1/12 payment on our new Lowe's card (also bought a dishwasher that day, which is fine).

Can you pick it up or do I have to hire some younger people to load it and bring it back? Thank you.