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Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
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Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
On Black Friday, Lowes advertised that they had a Dewalt 20 Volt Max 5 Tool Power Tool Combo for $299.99 (originally $549.00 - Item number 1558030). I went to 4 different Lowes stores, including one in North East, MD, two in Newark, DE and one in Bear, DE. All four...
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Review
#1719586 Review #1719586 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Lowes review: it is nearly 4 weeks and you haven’t come back with part to fix my refrigerator. i have a 5 year warranty

parts order for lg refrigerator approve on november 12. what is going on
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1 comment
Anonymous
#1784342

Seems like you would have better luck getting an answer by contacting the service shop that ordered the part than by posting on a non-related complaint site.

Review
#1720510 Review #1720510 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes review in Township 1 Charlotte, North Carolina: Just go to home depot

1.0
Details
Lowes review - Just go to home depot
I purchase a door and the wind blew it off they say thay cant fix it but i can buy a cheaper door o dont wany another i had tonwait firnthem tonget this door. The door is not broken they used small screws just terrible customer services whats a warranty if u cant used it. They find every excuse for something night to be in warranty
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1 comment
Anonymous
#1783700

Wind catching a door is not a defect in the door. No, they don't use 3" screws to install the door.

They use the 1" screws supplied by the manufacturer. Face it, the wind caused the damage, not something the installer or the manufacturer did.

Review
#1718615 Review #1718615 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Lowes review - Don't trust them
Lowes review - Don't trust them
Door purchase and install - From the first day installed door had mold that was not flush & and scratched but thought this was cosmetic. The door sounds like Velcro is ripping Everytime you open it (we thought this was because it was new but it's been 5 months and...
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Review
#1718028 Review #1718028 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Store is clean
  • Staff primary reason i go there
Cons
  • Warranty implied bit not through them
Reason of review
Damaged or defective
Loss
$599
Preferred solution
Let the company propose a solution
Tags
  • Door Purchase And Install

Lowes review in Crestview, Florida: Go somewhere else for carpeting.

1.0
Details
Carpet was $6.91 a sq ft. I expected some waste but when I had several throw rug size pieces and a 5 x 12 piece left I was shocked. That 5X12 was 60 extra sq ft at $6.91 was over $400 that I feel I was overcharged. I tried discussing it with a Lowe's representative but was just told carpet could not be returned and basically that no one was to blame - not Lowe's, not the estimator, not the installers. Sure seems like someone other than the buyer should have to cover that large of an overestimation!
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Review
#1717975 Review #1717975 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate
Reason of review
Pricing issue

Lowes review: Shop elsewhere

2.8
Details
Ordered and paid for a washer and dryer online. Units were delivered one week later. I was told my invoice was online. Submitted appliance rebate form online with invoice number and order number as requested. Received notice that I did not show evidence o purchase. Called and they said it was glitchy and I need to submit paper copies. Did and was refused as my online documentation was apparently not enough. Very frustrating on a $1000 purchase.
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Review
#1717945 Review #1717945 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Tags
  • Rebate Not Satisfied
1.7
Details
Before visiting a Lowes store to buy a dishwasher here in Miami, we wanted to find out whether their installer would hard-wire the connection required in our case. Calling the Lowes helpline, the Albuquerque-based representative said yes. To confirm, I went to the...
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1 comment
Anonymous
#1782239

What have you been told that was wrong? When you install a dishwasher it is either installed with a cord to plug it into a wall or wired directly (hardwired).

Your question to their call center is if they would hardwire the installation and they will. You neglected to ask the question of whether they would run the wire from your electrical box to the dishwasher. The website says they will connect the dishwasher to an existing power supply line which they will do, either with a plug or hardwire.

The store told you that you would need to hire an electrician to run a wire to your electrical box which is also correct. Everything you have been told by Lowes is correct, why are you complaining?

Review
#1716388 Review #1716388 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Better presentation of information by helpline person + webpage

Lowes review in Neabsco, Virginia: Return

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in District 5, Tennessee: Go somewhere else

1.4
Details
Bought all applancies from Lowes for years. Got a GE washing machine that techs tried to fix 4 times with no success. Lowes said to bad its past thier 30 day warenty. GE and Lowes refused to refund my money. GE just wanted to keep sending techs to fix. I had to leave work to meet these guys and said no more. I could have bought a new machine for time lost at work. Dont count on Lowes to help you
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1 comment
Anonymous
#1781669

The warranty on a product is provided by the manufacturer that made the product, not the store you bought it from. GE's warranty covers REPAIR, not replacement. Your complaint should be with GE and the quality of their product, not the retail store.

Review
#1715513 Review #1715513 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Cons
  • Will not help you with consumer complaints
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund