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1.0
Details
My remodel of 2 1/2 baths was scheduled to take from November 20th to February 8th. A lengthily timeline but we were assured they "usually" finish ahead of schedule. It took to July 3rd before I unfortunately signed off under the assumption I would get a refund of 50%...
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Review
#1656515 Review #1656515 is a subjective opinion of poster.
Cons
  • Project managementscheduling
Reason of review
Project oversght
Loss
$7000
Preferred solution
Price reduction
Tags
  • Customer Service Failure
  • Bad Installation Services
1.0
Details
I never received my rebate. I purchased 2400.00 worth of items. I was told at the time of purchase everything was eligible. I turned in my rebate before I left the parking lot via the internet. After a couple of months I called them. They said there was nothing on my...
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1 comment
Anonymous
#1751572

You have to be careful with rebates. There is no flexibility in the process.

I would recommend buying any items in-store and not on the Internet. I would even go so far as to not use the self-checkout machines as sometimes I get more options when an employee checks me out. Finally, if possible don't open the items and send the rebate in right away. If you have problems getting the rebate then you have the options of taking the items back.

Some things such as customized paint might not be able to be returned and even off the shelf paint has a 30 day return period. The rebate process is very removed and impersonal. I do hate it, but it can make for some great deals. I can tell you I ordered some un-customized paint off the Lowe's website, but it wasn't processed until the next day so it was outside the rebate period.

The message from Lowe's rebate fulfillment center was "no qualifying items", which was not accurate. I took the items back.

Review
#1656216 Review #1656216 is a subjective opinion of poster.

Lowes - Gift card policy

1.0
Details
Literally happened to me yesterday. I've made two returns at Lowe's in a span of 5 years. Extremely annoyed that because I was the one who made the return (no receipt) that my husband was unable to use the gift card. I had to be present and show my license. I was 30 mins away from the location. They would not accept my information over the phone even though I'm telling them it's my husband there using it. Ultimately I told my husband to leave everything because I didn't have the time to make a 30 min trip up there.
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Review
#1656044 Review #1656044 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Allow me to authorize my husband to use my in-store credit gift card!!
Tags
  • In-Store credit gift cards

Lowes in East Brunswick, New Jersey - Rebate Scam

1.0
Details
Contractor purchased 25 gallons of paint- only 5 somehow are compatible. All the same receipt, all the same paint. What a lie.
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1 comment
Anonymous
#1748125

What are you talking about? What does it mean that only 5 gallons are compatible?

Are the colors mixed wrong? Did they ship different levels of gloss?

Review
#1654665 Review #1654665 is a subjective opinion of poster.
Cons
  • Customer and delivery service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered

Lowes in Murray, Kentucky - Countertops BAD EXPERIENCE

1.0
Details
I decided to get three quotes for new countertops for my kitchen and bath. Two companies came out and measured and gave me quotes within 48 hours FREE OF CHARGE. Lowe's on the other hand was a very different experience. First, it took me three trips to Lowe's to even find a salesperson to help me. Second, Lowe's charged me $75 just to send a guy out to measure PLUS It's been a week and I still don't have a quote from Lowe's! By the time I get a quote from Lowe's I could have already had my countertops installed!
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Review
#1653157 Review #1653157 is a subjective opinion of poster.

Lowes in Blaine, Minnesota - Rebate

1.0
Details
Rebate never received, but Lowe’s claimed it was used and spent. I purchased a $2500 John Deere lawn mower with the entire intent of using the $250 rebate on a bagger for the mower. There were other promotions, such as a trailer, but I waited for the rebate offer because I wanted a bagger. They can give very little info on the gift card except it was sent to my address 8/20 and used in Blaine on 8/25. I have store much closer and would not go to Blaine. 240.50 was used, which seems very intentional, as they would never have to provide any info. Lowe’s will do NOTHING. Several phone calls I have made with false promises. I am out $250!.
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Review
#1652603 Review #1652603 is a subjective opinion of poster.
Cons
  • Customer service not provided

Lowes - POOR CUSTOMER SERVICE

1.0
Details
PURCHASED A DRYER 9/3/19. COULD NOT GET IT DELIVERED TILL 9/7/19 DISCOVERED 9/10 DRYER WAS DAMAGED LEG AND MACHINE BENT LIKE IT WAS DROPPED, DISCOVERED BY DRYER VENT CLEANER GUY, HAVE BEEN TRYING TO HAVE LOWES PICK UP THE DAMAGED DRYER SINCE 9/10 AND THEY ARE NOT COMMUNICATING WITH THE CONTRACT DELIVERY SERVICE. MULTIPLE CALLS AND STAYING HOME WAITING FOR PICKUP
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Review
#1652477 Review #1652477 is a subjective opinion of poster.
Cons
  • Delivery people suck
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Lowes - Online furniture order

1.0
Details
I will never use lowes again for an online furniture purchase. When you order from "Lowes" you are actually getting furniture from a vendor and a random delivery company. No one has any information about anything in regards to when it will be delivered I have talked to 3 different customer service individuals, all said sifferent things. The "lowes tracker" is totally not helpful. It currently says my almost 5,000 dollars worth of outdoor furniture has been delivered when in fact it has not and no one knows where it is. Do not order online from Lowes.
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1 comment
Anonymous
#1748094

Experienced the same, never again

Review
#1652171 Review #1652171 is a subjective opinion of poster.
Cons
  • Already stated above
  • No delivery of purchased product
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • poor accountabilty
  • Lowes Subcontractors
  • Poor Servive
1.0
Details
Our door and door install was ordered on May 27th, 2019. The special order door that was brought to our home on August 15, 2019, was the wrong door. It was ordered by Lowe’s and not put in the system correctly. They had to install the wrong door since they had removed...
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Review
#1652078 Review #1652078 is a subjective opinion of poster.
Cons
  • Lowes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.2
Details
Delivery came at 9:30 pm. The owls, possums and raccoons help me accommodate these men. Do you see anything wrong here? This is far from normal. Never again !
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1 comment
Anonymous
#1746462

Unfortunately there are far too many customers that aren't ready for their deliveries and cause unexpected delays in a delivery schedule. Drivers may get sick or not show up for work.

Most people would rather accept a delivery late in the evening rather than having to reschedule the delivery for another day.

I worked for another home center and we lost a driver during the peak season of the year which threw things behind. Given an option customers would rather have their products show up at midnight than another day.

Review
#1651586 Review #1651586 is a subjective opinion of poster.