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Lowes in Omaha, Nebraska - Refrigerator doesn’t work properly

1.8
Details
In the middle of August (18) Our refrigerator quit working properly, they have been out several times and it still does not work right. (Oct 4). We bought the extended warranty. I plan to tell friends and neighbors do not buy from Lowe’s. What would you do! Dennis
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Review
#1671448 Review #1671448 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Warranty issue
1.7
Details
My husband and I are reasonable people and don’t like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe’s has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals....
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1 comment
Anonymous
#1756757

Yeah, but there are No guarantees that Home Depot will be different.

Review
#1669398 Review #1669398 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Lots of online appliances
  • Variety
  • Selection
Cons
  • How my order was handled
  • Lack of customer service
  • Untrained salesperson
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
2.2
Details
Took out a three year warranty and paid extra to have my old refrigerator taken for recycling. The ad sad nothing about a "panel". No confirmation was sent in the mail about the transaction but a few days ago the notice for delivery for today came. I didn't not scroll...
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1 comment
Anonymous
#1753537

Never had a problem at Lowe's, one of the few places that give a Veterans discount. I am a service connected disabled veteran, I would shop at Lowe's before I would set foot in a lot of other stores, hd, wally mart, ect.

Review
#1663654 Review #1663654 is a subjective opinion of poster.
Product
Fisher Paykel Refrigerator
Cons
  • Food spoiled
  • Loss
  • Loss of time stress
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
  • Lowe s Fails Customer

Lowes - Horrible time buying paint to match

2.3
Details
I tried to match paint to a wall. The first paint I bought didn’t match. I was told my sample was too small. Brought in bigger sample and bought more paint. It still didn’t match. Bought more paint and that didn’t match. Then I was told you can’t match up old paint. Total waste of money. I went to Home Depot and bought paint that matched perfectly.
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Review
#1660843 Review #1660843 is a subjective opinion of poster.
Product
Paint
Reason of review
Bad quality
Loss
$42
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Lowes in Hanover, Pennsylvania - Three times looking for great stuff no luck I'll be going to home------for my shopping

2.2
Details
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
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1 comment
Anonymous
#1751511

You are in a big store. Did you bother asking anyone where it is stocked?

If you don't ask, you may be in the same situation at other big box stores. I suggest you go to a store like ACE where someone will take you to it.

Review
#1660322 Review #1660322 is a subjective opinion of poster.
Pros
  • Shopped at lowes for years
  • That should tell you something
Tags
  • Website Sucks

Terrible installation, terrible customer service from lowes install dept

2.0
Details
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
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Review
#1660271 Review #1660271 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
2.0
Details
Lowes - No service or warranty after the sale
Lowes - No service or warranty after the sale
Kalamazoo, Michigan Lowes uses UHC to contract flooring installations. My wife and I decided to have our kitchen and 2 bathroom floors updated with flooring from Lowes. After a few months the toilet in the bathroom started leaking water. Contacted both Lowes of...
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Review
#1657779 Review #1657779 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$369
Preferred solution
Reimburse plumbers repair to fix issue
Tags
  • Kalamazoo Lowes UHC Contractor