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2.7
Details
My husband and I have probably spent over $30,000 with Lowes over the last 4 years (Siding and windows) and I've always thought they were pretty honest, but my resent experience with them has but a bad taste in my mouth. We recently took on the job of remodeling our...
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Review
#1646296 Review #1646296 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Pricing issue
Loss
$35
Preferred solution
Let the company propose a solution
Tags
  • Ceramic Tile
2.5
Details
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
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Review
#1638921 Review #1638921 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund

Lowes in Shreveport, Louisiana - Refrigerator

3.0
Details
Refrigerator delivered on Thursday, August 15, at condo in Panama City Beach, Fl. My manager accepted, and called me shortly thereafter ( I was enroute back to Louisiana), that there was some kind of shadow on the freezer door, but no indention, scratch, etc. I need someone to go out and check this out, as I won't be back there until October.
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1 comment
Anonymous
#1737152

Did the shadow move every time your manager moved. Suggest that they put the light source between them and the refrigerator and see if the shadow goes away.

Review
#1631756 Review #1631756 is a subjective opinion of poster.
Product
Refrigerator
Reason of review
Damaged or defective

Lowes in Saint Marys, Georgia - Window and vinyl siding

2.8
Details
This job started 5/22/19 and still isn't complete. Windows were mismeasured and improperly sealed. Since May the contractor has only shown up 8 days to work. No call no shows caused me to complain to lowes. Requested a different contractor and was told he was the only one in my area that does siding for lowes. This project is still incomplete and no one from store manager to project manager to regional managers talk to one another. I call and they say I thought the job was complete.
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Review
#1622359 Review #1622359 is a subjective opinion of poster.
Service
Lowes Siding Installation
Pros
  • Varity
  • Wonderful floor and door contactors
Cons
  • Contractors lowes use for siding
Reason of review
Not as described/ advertised
Loss
$17000
Preferred solution
Deliver product or service ordered

Lowes in Richmond, Virginia - Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms

Lowes in Belleville, Michigan - Exorbitent shipping charges

3.0
Details
Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly dented. He told me it would leak if he installed it. I called the local manager, who told me they had one in stock. Why can I not get a refund of the shipping charges?
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2 comments
Anonymous
#1727962

It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.

Anonymous
#1727673

Why did you even order it if you felt the shipping charges were so high? Was the price with shipping lower than you could have purchased it for elsewhere? Seem like that would be the only valid reason for not purchasing it at another store.

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Review
#1613167 Review #1613167 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Good selection of products
Cons
  • Overcharging for deli
  • Overcharging for deliver
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund

Lowes in Harper Woods, Michigan - Windows and window trim/siding

3.0
Details
Lowes - Windows and window trim/siding
Lowes - Windows and window trim/siding
Lowes - Windows and window trim/siding
Last December had our windows replaced and new siding around kitchen bay window. Terrible job on trim and siding. Contacted company and contractor several times. No one has been out to fix the problems. They ‘said they did’, but never showed. Many emails- will pass the word
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2 comments
Anonymous
#1725786

when you go to a discount home improvement center, which Lowe's is, this is what you get. It's how they can be cheaper than the locally owned (and almost extinct) window companies. Think for a minute why that is.

TimelyRedPanda602
#1725474

Not happy with windows or trim/siding Beware Attempting calling and emailing, no one responds Very nice guys but lied about coming back to make repairs

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Review
#1609214 Review #1609214 is a subjective opinion of poster.
Pros
  • I love most employees and such
Cons
  • Failure to meet commitments
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowes Installation Service

Lowes in Addis, Louisiana - Wouldn’t bring dishwasher in house

2.6
Details
Has this policy changed? This is our 3rd dishwasher in 12 years and last 2 they hand trucked it up our very steep driveway and brought it in house. This time I had to drive my truck to bottom of driveway to retrieve new one. Load old one and drive it down driveway. I always tip delivery guys generously. In fact, I had 2 crisp $20s to give each of these guys. One guy barely spoke and had headphones in. I thought, what if I was a 80 year old female? They didn’t seem to care. I kept those $20s. Those guys got nada. Not sure I will order from Lowe’s again?
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Review
#1606800 Review #1606800 is a subjective opinion of poster.
Product
Bosch Dishwasher
Reason of review
Poor customer service

Lowes in Kerhonkson, New York - Worst customer service

3.0
Details
been a customer for years for biz and home, $10k plus spent. missing an essential part this freezer. no calls back, no pickup when phone rings through to depts. had to call corporate office. still not resolved!
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1 comment
Anonymous
#1724415

What exactly is the "essential" part of the freezer you are missing? Was the freezer delivered or did you pick it up? If it was delivered and a part "essential" to its operation was missing, why did you accept it?

Review
#1606650 Review #1606650 is a subjective opinion of poster.
Product
Frigidaire Freezer
Reason of review
Poor customer service
Loss
$10
Preferred solution
Deliver product or service ordered
3.0
Details
More than once when making a payment on my charge account ! Plus standing in line at a check out ! Lowes advantage Credit card {{Redacted}} since 02/96 J.C. McCaskey But this past Saturday I walked out of the Garden Center and left a cart and basket in the line and...
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2 comments
Anonymous
#1721190

you're going to be losing money by putting your whole CC# on a public forum! :(

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Review
#1596490 Review #1596490 is a subjective opinion of poster.