State: Connecticut Product: Lowes Protection Plan Clear all filters (2 of 23 reviews match)

Lowes in Newtown, Connecticut - Total fraud

The sales guy told me I would be covered 24/7. I bought the plan on his word and could not read the agreement in the store. My refrigerator broke. Was on phone for almost 1 hour with bad English. They told me they would expedite and call back that day. No one called. I had a tech fix the next day that I payed for. I called to place a complaint and nobody contacted me back. Called again and Lowes said someone tried to contact me over 1 week later. Why so long? They had pre-written responses to my questions. They would not reimburse me for the repair parts or labor. Wasted about 3 hours total on the phone. What did I pay for? Very dishonest.
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My bet is that if you were to take some time and read the service plan you purchased you would find out exactly what you paid for. They may have someone that answers the phone 24/7 but that doesn't mean you will get immediate service. You aren't going to be put at the front of the line for service calls, you will be scheduled when the next technician is available.


The Lowes representative realized I was in need for a timely repair and told me they would expedite and call me back with an appointment in a few hours. Never happened.

A total scam. All the way to the responses.


So rather than calling them back you called someone else? That doesn't make them responsible to pay the repair company you chose.


Why would we wait for Lowes to fix it when they did not even call back when they said they would? What kind of a joke is lowes service?

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#1403022 Review #1403022 is a subjective opinion of poster.
Lowes Protection Plan
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Lowes protecion plan

Refrigerator broke. Called for service. Lowes sales person told me 24/7 service when I bought the plan. Service Operator told me they would expedite. They never called back. Went to independent contractor to fix. Lowes will not reimburse. DO NOT purchase this plan- it is totally useless, a complete waste of time and money. Called customer service three times to complain, got the run around every time. Seems the service is only available when they can get around to it. Asked for refund or partial reimbursement, this is when the excuses kept coming out. The amount of time and money wasted going back and forth was more than the plan cost. Very irresponsible as a business. Did some research, it seems there are no positive reviews for this plan.
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#1400507 Review #1400507 is a subjective opinion of poster.
Lowes Protection Plan
Reason of review
Not as described/ advertised

Contact Lowes Customer Service

Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
All Lowes Contacts

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