I ordered 3 interior doors(489779611) on 10/29/16 at the Strongsville Ohio store. I was told the doors would be delivered on 10/17/16.
I set my contractor up to pick them up on the 17th. I spoke to a contact at the store late in the morning and was told that the delivery truck did not show up. I than spoke to the store manager and was that the doors would be in on Monday 10/21 for sure. I line up my contractor to pick up than.
On 10/21 around noon I called the store as was told that the truck was not in yet but would be there shortly.(contractor still waiting). I got a call in the the afternoon from a sale assoc, telling me the doors would not be in now until 10/28. Someone was lying to me! No excuse for this type of service.
I am being charged for the contractors time spent trying pick up doors plus the fact that I have my family here for Thanksgiving with small children and no doors for bath room,pantry and basement door which is a safety issue. I was told that the store would give me 15% off. Unacceptable for the aggravation and contractor cost I have faced . I have spent a lot of money at Lowe's over the years but no more!
I also have no confidence that the doors will be here on 10/28. I would hope someone will respond to my email John M Van Drew firstname.lastname@example.org 412-996-6255
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $650. The author is overall dissatisfied with Lowes. The most disappointing about oder 489779611 doors by masonite from Lowes was being lied to Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Lowes.
Check out the best and the worst companies in Supermarkets and Malls category for more informed decision or compare Lowes to other companies on our site.