I ordered 3 interior doors(489779611) on 10/29/16 at the Strongsville Ohio store. I was told the doors would be delivered on 10/17/16.
I set my contractor up to pick them up on the 17th. I spoke to a contact at the store late in the morning and was told that the delivery truck did not show up. I than spoke to the store manager and was that the doors would be in on Monday 10/21 for sure. I line up my contractor to pick up than.
On 10/21 around noon I called the store as was told that the truck was not in yet but would be there shortly.(contractor still waiting). I got a call in the the afternoon from a sale assoc, telling me the doors would not be in now until 10/28. Someone was lying to me! No excuse for this type of service.
I am being charged for the contractors time spent trying pick up doors plus the fact that I have my family here for Thanksgiving with small children and no doors for bath room,pantry and basement door which is a safety issue. I was told that the store would give me 15% off. Unacceptable for the aggravation and contractor cost I have faced . I have spent a lot of money at Lowe's over the years but no more!
I also have no confidence that the doors will be here on 10/28. I would hope someone will respond to my email John M Van Drew firstname.lastname@example.org 412-996-6255
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $650.
Preferred solution: Let the company propose a solution.
Lowes Cons: Being lied to.