Contracted for Lowes in Naples to do our fencing. It is one year later and the fence is still not complete!
The fence is still not complete, even with all my attempts to work with management at Lowes, the subcontractor they hired- Coastal Deck and Fencing, and the contractor they hired for the permit- Peter Anthony Cafaro located in Orlando, FL.
Inability to complete this project within a reasonable timeframe, finish it right according to customary industry practices.
Numerous errors across the board from ordering the wrong color, lost replacement orders or ones never made, no communication or continued coordination within the parties involved, closing the file as complete, always short on parts, and quality of workmanship.
Date Began: August 22, 2013
Purchased: September 2, 2013
Today's Date: August 20, 2014
Amount: $7,249.88; Lowes credit card
Sales Reps Involved throughout Process (dates of phone/jobsite meeting notes to be submitted as requested): Tim- Store Manager; Anthony- Store Manager; Roger- Assistant Manager; Brian- store manager; HILMAN- District Manager; Blake - Project Specialist; Bruce- install sales; Randy- head of install office; Bill- install department; Monty- Pro Sales Department; Boydt of Coastal Deck & Fencing (installer) located around Cape Coral, FL; Peter Anthony Cafaro (Lowes Home Center- contractor- qualifier on the permit) located around Orlando, FL
Installers leave trash, broken materials, mounds of dirt, 6 pallets and -- fencing to sit for months at a time end up splitting due to exposure to the elements and rain. No progress is made until I call to find out if the reorder of materials we’re waiting for have arrived, only to find out they have no clue or they will get back to me when they find out. I have listed the specific names of people involved above. No one ever gets back with me or knows what parts are ordered. At one point I called and was told they closed this work order that it was done- NO WAY!!!
Lowes has lost replacement part orders, they have problems tracking correctly and they pass off responsibility to someone who knows nothing and each always promise they will stay on top of the situation- LIES. I always have to call back and it takes up to a half hour each time for them to figure out what is going on.
The fencing installation consists of staples that do not penetrate through the wood because they are bent.
Reason of review: Problem with delivery.
Monetary Loss: $7249.
Preferred solution: Full refund.