I purchased a Samsung french door refrigerator a month or so back. I declined the extended warranty because consumer reports stated the 1 year manufacturer is sufficient and much of what could go wrong usually happens within the first year.
I usually take the gamble. The sales lady said Samsung didn't warranty the compressor for 5 years any longer, only for 1 year and for that reason an extended warranty was good to have. I went back the next day and bought one because I became concerned. We took delivery almost 1 week later because it had to come from the distribution center and coordinate with our schedule for being home.
We read the paperwork on how to run it and found that there was a 5 year manufacturer warranty on the compressor. I called Samsung and it was verified. I called my Lowes and spoke to a sales person who verified there was only 1 year. I didn't argue.
I only wanted to see what another sales person would say. I recalled Samsung and told them what I had been told by my sales person at time of purchase and how the second sales person claimed the same. Samsung told me again 5 years. I called the store manager explaining what I did and how his sales people are giving out misinformation.
He said companies change the rules all the time and possibly they didn't know about the 5 years. He stuck up for his people and made me feel like I was a ***.
He did tell me that I could come in and get a refund on the $150.00 extended warranty which I did. I felt that I was given wrong information to buy the warranty because they use a separate insurance company with nothing to do with Samsung and a local repair service and they make good money doing this.
Product or Service Mentioned: Lowes Warranty.