We are building a new home and my wife wanted all matching appliances. We went to the Cookeville, TN Lowe's but because we had to have a counter depth unit that was not available in the store the associate recommended ordering it from their lowes.com online store. On that recommendation she went to lowes.com, found a unit she liked, ordered it, paid by credit card, and set it up for delivery.
When the store called to schedule delivery, I made sure I was on site. The refrigerator they tried to deliver was filthy, dented on both the side and door, and was not protected by a box or any packing material. It looked like a reject from their scratch and dent store! I rejected the unit and told them to re-order. They assured me that it would be in in two weeks. The day before it was to be delivered the store called to tell us that it was back ordered and would not be available for two months. We couldn't wait because we are trying to move in so we decided to cancel the order and buy from another company.
When my wife went to the store to cancel the order she was informed that because she had ordered the unit on line the store would not issue a credit on our credit card but would only issue a store credit. A company that tries to pawn off junk on a customer and refuses to issue a credit when they can't deliver the goods will get no more of my money. They are thieves, nothing more, by demanding that we spend the cost of their defective refrigerator in their store.
I am an Engineer and Business Major and I believe in the power of "word of mouth" advertising. I can guarantee that I will advertise this Lowe's fraud to every one I can reach by word of mouth, on line, and on every forum I am a member of. They have gotten the last penny of my money they will ever see!