Spokane, Washington
3 comments

I WENT TO THE NEW SPOKANE, WASHINGTON STORE ON THE NORTH SIDE, LOOKING FOR A NEW WASHING MACHINE. THE STAFF KNEW NOTHING ABOUT THEIR PRODUCTS, HAD NO IDEA WHERE ANYTHING WAS IN THE STORE AND WENT OUT OF THEIR WAY TO IGNORE THE CUSTOMER.

I HAPPILY WENT BACK TO HOME DEPOT AND BOUGHT A NEW WASHING MACHINE. I LEARNED MY LESSON. I WILL NEVER TRY SHOPPING AT LOWES AGAIN. (LOWES LOST A $800.

SALE) NOR WILL I RECOMMEND THE LOWES TO MY FRIENDS AND FAMILY.

IF YOU WANT GOOD SERVICE, LOWES IS NOT THE PLACE TO GO. IT IS A SHAME THAT WITH THE NEW STORE THEY DID NOT INPUT GOOD CUSTOMER SERVICE TO GO WITH IT.

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Anonymous
#593257

So you go into a "NEW" store and you expect the employees to be experts. For your information "NEW" stores hire a lot of "NEW" employees.

It takes time to learn new product and the locations of products in a large store. It's too bad that everyone isn't required to work in retail. If they did, people might realize that working in retail isn't as easy as they think.

Hope you never have to find a new job and have people expect you know every aspect of your job and company the day you start. Good luck to you.

Anonymous
to Soooo... Spokane, Washington, United States #599159

First of all if they hire the right people you would not have this problem. So that seems to be a management type issue where they wanted some low paying person in that position and that is what they got.

twowilies
to no name Daingerfield, Texas, United States #608276

Why are you shopping a Lowe's and Home Depot??? Maybe because they are less expensive than the independent, well established, home grown stores that have been in business for the last 25-30 years?

So you are the type of person that wants experience at a cheep price or is ti that you are just to lazy to do the research yourself? How do you know that you found the person with the expertize and not just a good ***-artist with a little bit of product knowledge at Home Depot? Did you get a full time customer rep? Part time?

Someone who works the entire store on the weekends? One final thing, is it really your expectation that all people in Big Box retail be an expert on all 44,000 different products in their store?

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