On May 24, 2019 WE BOUGHT 25 CU FT WHIRLPOOL REFRIGERATOR, ITEM 876294 RRS 8555SIH2, from Lowes store #1644 in Milledgeville, Georgia. the appliance was delivered on May 26, 2019 to our lake house in the area.
THE SERVICE WAS VERY GOOD, 5 STARS
on May 28, 2019 we went to Lowes store # 2232 on Fairington Road, our residence area. we wanted to buy 5 years extended warranty for the appliance. One associate could not help, another associate told me to go to the store in Milledgeville. When I objected she did some entries in the computer and charged my Lowes credit card $189.97.
She produced a receipt which did not have any reference to the appliance or my name
When I asked for receipt that shows reference to the appliance and the full record, she told me to call warranty coverage for help. I asked for a manager. the manger MR Zola Davis did not seem interested in understanding or solving the problem, and went fast into hiding, VERY BAD SERVICE. VERY BAD REPRESENTAION, 0 STAR.
Finally I was helped by sales associate MS DORA MAPP, she was VERY HELPFUL and called warranty coverage and asked them to connect the warranty to the appliance.
She was told it will be done the next day. I hope so !!!!!!
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.