I just left your Lowes store in Murphy, North Carolina. I waited in line to get in the store and had an order in excess of $200.00.
When I arrived at the check out I was informed that the Murphy Store could only accept cash or checks. Really? Checks are rarely used any more and cash has been non existent due to the COVID 19 opportunity. I was able to find all the tools and items required for my project on Amazon which will be delivered by Tuesday, April 21, 2020.
For the reduction in price and improvement in tool quality I can wait until Tuesday. With all the inconvenience currently in progress. Your business is being continually damaged by not being able to serve your customer in a timely manner. I have the utmost sympathy for your local employees as they depend on your IT systems to keep business flowing.
How sad it is that a corporation the size of Lowes can support their employees or their customer during these challenging time. The retail giants will continue to fall to Amazon and other on line supplier simply because the customer can not get service.
User's recommendation: Shop Amazon and you will find customer service!
Preferred solution: Just fix your customer service and support.