I usually like shopping at Lowes. I have their credit card and I've bought many things there for my new house.
But, I tried to buy a window from the Royal Oaks store in Houston last Saturday, and their customer service was horrible. I, and another man, stood in the Window and Doors dept for at least 10 minutes. NO ONE worked there. There were employees wandering the isles but apparently none of them could, or would, help us in Windows and Doors.
Even after we pushed the button to for Help, and could hear announcements asking for help in that Dept, no one showed up. The man finally walked off. I repeatedly tried calling the front desk, to ask that they send someone back there, but NO ONE would answer the phone. Finally, a rude employee showed up.
He said that he was on his lunch break, but had to stop to help me. He was obviously mad about having to help me. He didn't even work in windows so wasn't much help. I ended up leaving without ordering anything.
I tried to order the window over the phone today, but was told to call the store---the same store that would not answer the phone last Sat. I was told that without an item number, that the person over the phone could not order the window. But, I don't have an item number, because it is a special order size and is not shown online---and the person in the store was no help.
It should NOT be this hard to buy a window. I will go to another store with better customer service.
Product or Service Mentioned: Lowes Windows And Doors Department.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: No customer service.