I called the Lowes located in Catonsville, Maryland regarding cutting glass station while at the Westminster, MD Lowes (glass machinery broke in Westminster). Several times the operator picked up and put me on hold or hung up which caused me to call back.
Finally during my drive leaving Westminster to Catonsville after calling 10 times, the young girl picked up and I asked to speak to the store manager.. she finally connected me to someone by the name of John. I explained to him my reason of calling and his excuse was it is busy at the store and maybe that is why she hung up or placed me on hold forever. I asked if their glass station was working and he said yes.
By the time i get there, ready to get work done, the representative in the glass department said the glass blade stopped working this morning.
I am very disappointed as a first time customer of Lowes for the run around. It was a very displeasing experience.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.