Not resolved

The customer service center is a joke!!I bought a Frigidaire refrigerator 6 months ago and the finish is coming off the front of it.

The customer service rep told me it's cosmetic and not covered. I asked her how can that be?? It's a defect, not cosmetic!! Then, she proceeded to tell me that I can have a tech look at it, but I would probably be charged for a service call!!!

I find this ridiculous. Lowe's does NOT stand by what they sell, nor do their companies.

I think Lowe's get a poor quality of products and then the consumer is left to foot the bill when things go wrong.I'm done getting anything more at Lowe's.

Review about: Fridigaire Fridge.

I liked: Price.

I didn't like: Quality of the product.

Review #1023339 is a subjective opinion of a user.

1.0
Product or Service Quality
Customer service
Value for money
PRODUCT OR SERVICE
Frigidaire Refrigerator
Reason of Review / Monetary Loss Damaged or defective / $1200
Preferred solution Let the company propose a solution

Had an Experience with Lowes?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Warranty
#1306228
Read your warranty. Lowe's to start with is very up front about warranty. You get a 30 day no questions asked return on major appliances due to defect. You get 7 days if you simply do not like the product. Anything above and beyond the 30 days goes back to the manufacturer. You may not like that but how can you expect a retailer to be held responsible for a manufacturers warranty. Would you take a 6 month old car back to a dealer and expect them to pay for a paint job? No you would not you would take it to them and they would submit a warranty claim against the maker. You think because you buy something at Lowe's they have to cover a problem six months after purchase? Then you get on line and squeak like a rat stuck in a trap because you are too *** to read the warranty book? You should be banned from buying anything.

You May Also Like

"I just found Lowe's to be completely dishonest with their prices. Recently, I noticed online that my store had some tiles on sale from $9.91 to $2.48 until 2/28/2017 (it..." Read more
"The worst experience EVER! We purchased an exterior door (primed pre-hung door). We were told to use a Duramax Exterior Semi-Gloss Tintable White Latex-Base Paint and Primer in One. When..." Read more
"I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which..." Read more
"Lowe's bathroom remodel leads to company wide problems. The good news is the low cost easy fix. My name is Jon Holtz-Revels, and currently awaiting the last thing our Lowe's..." Read more
"Where is my items? Status updated delivery, but to whom you sending? No signature when delivery?? I put office address, but you deliver at night? You give to whom? Why..." Read more
"I had been a renter for 3 yrs at this home and I kept it up very well here is pics of proof and they lied and kept my deposit..." Read more
"On February 4th, 2017 I entered the Ferman Chrysler Dodge Dealership meeting with Ken Gilliam, Internet Manager inquiring on the purchase of a 2013 Dodge Ram 3500 they had for..." Read more
"An extremely disappointing and unprofessional real estate agent. Mr. Doring showed up late to several of our scheduled meetings, was often hard to reach on his phone in between, and..." Read more