Lowes - Customer Service unresponsive / delivery charges outrageous

1181 of 2595 Lowes reviews

Lowe's Customer Service is horrible. I shopped online and put 3 items into my shopping cart, a total cost of $60-something. What happened next, the truck delivery charges are displayed at $10K, and sales tax as $800. I promptly emailed the CS, thought it might be a glitch... have never received a reply. However later on the truck delivery charges were modified, and it's now $59 for the $60 purchase. What do they do, load the truck with my 3 items, drive it a few miles & charge you the Charter Rates for THAT? Have they ever heard of UPS or USPS shipping? Lesson learned: will never shop at Lowe's again, either online or at a brick-and-mortar store. I have made screenshots of both charges.

(The reason I opted for a delivery is because I am new to the area, but have heard that the entrance to the Gurnee IL Lowe's is tricky and is not from the Grand Ave. although their address is listed as such. I expected maybe $10 or $20 delivery charges tops, but $60? Forget it.)

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More Review Details

Monetary loss:
$60
Product or service
Delivery Charge
Review category
Auctions and Internet Stores
review #472975 by

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Anonymous

Feb 05, 2014 #782390 Waterford, Wisconsin, United States

So you've posted a complaint due to your inability to read and/or comprehend? There are three options when adding things to your cart, in-store pickup, truck delivery, parcel shipping. You obviously wanted parcel shipment (ie: ups) but selected truck delivery, which involves driving a 24' box truck @ 8mpg to your home with 2 employees to drop off a silly order.

1 0 Reply
Anonymous

Jan 31, 2014 #780688

I have dealt with Lowe's about its' delivery charges before. It's a flat delivery charge from a store. It doesn't matter if it is a whole truck load or a single screw.

0 0 Reply
Anonymous

Jan 27, 2014 #778683

You neglect to say what you are having delivered. Large bulky Items can't go UPS and even UPS has limits to the size of package they deliver without an added charge. Don't bad mouth a business unless you provide all the details.

0 0 Reply
OP

Jan 31, 2014 #780721

The items were not large. Would actually fit onto the front seat of said truck. I really don't give a hoot as to their modes of delivery but IMO their delivery charges are excessive. And will post again if I happened to have a bad experience with a retailer which is what this website is for; and if you don't like it, too bad. Why, had the same items delivered by another retailer with zero shipping charges. It pays to shop around.
For those of you who missed the point, I'm repeating again, Lowe's Customer Service is unresponsive and consequently unprofessional, and their delivery charges are outrageous. Enjoy :roll
Will know to stay away from Lowe's in the future, whether online or in a brick-and-mortar store.

2 4 Reply
Come on

Apr 26, 2014 #809354

This guy is a special kind of ***. You selected truck delivery, not parcel shipping. Holy *** the dense people you see on here...

2 2 Reply
mstevenson918

Mar 24, 2015 #962657 Ocala, Florida, United States

I wouldn't even bother to reply to "anonymous". I believe it's this same person that must work for Lowe's. He/She/it trolls these boards about Lowe's making excuses for Lowe's horrible customer service and despicable business practice and tries to intimidate the poster into not posting again about Lowe's or tries to make the original appear to be to blame for a bad experience with Lowe's. You are 100% in the right to write about a bad experience you have had and you are 1000% correct in saying you shouldn't shop with them again. My experience with them and reading ALL of the complaints on here I am completely convinced they are a horrible, wretched corporation that cares nothing about their customers . .

1 0 Reply
OP

Jan 31, 2014 #780753

Furthermore, all the items that I would have purchased, would fit nicely into a Medium Flat Rate Priority Mail box that currently bears a charge of $12.35 if purchased online from the USPS website. A far cry from the $60 quoted. :? . . .
Have they even heard of USPS? . . :roll

1 2 Reply
Anonymous

Feb 01, 2014 #780956

They don't deal in usps..ups...fedex. They use their own trucks and drivers. That delivery fee pays for the gas, maintenance and wear and tear on the truck. If you don't want to pay it then get off your couch and go pick it up. People complain about the stupidest things.

1 1 Reply
anonymous

Mar 26, 2014 #799143

Was it a full moon when this took place.? LOL

1 1 Reply
mstevenson918

Mar 24, 2015 #962659 Ocala, Florida, United States

Does it make YOU feel good trying to bully someone who is sharing a frustration they have had with a VERY frustrating company??? smh Apparently full moon or not you are a ***, so what's your excuse ???

0 0
dommiesan

Jan 26, 2014 #778472

Don't shop at Lowe's. Competition abounds.

1 0 Reply
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