Contact Lowes Customer Service
Lowes Phone Numbers and Emails
Toll-Free Number:
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(800) 445-6937
Customer Service:
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(404) 658-8650Atlanta, Georgia
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(410) 869-3140Baltimore, Maryland
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(718) 758-2910Brooklyn, New York
Lowes Emails:
How to Contact Lowes Customer Service?
Most Popular Number:
| Total calls: 6 699 | Issues resolved: 235 | Last call: May 16, 2025 |
Lowes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lowes Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lowes is 8004456937. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Lowes may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Lowes Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Lowes is 8004456937. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.
The average hold time is from 5 to 10 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Lowes may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Lowes mainly because of product/ service, request for information, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Lowes is custcare@lowes.com. 50% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Lowes Website:
Lowes Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:30am - 7:00pm
Lowes Customer Service Reviews
Frustrating
Customer disservice.
Impossible to reach a human to get assistance.
Lowes has no respect for a customers time. The system is setup to discourage the customer in the hope that they will go away. It definitely has discouraged me from buying at Lowes.
How Good is Lowes's Customer Service?
Summary of Lowes Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lowes?
Payments and Charges Question:
- “Wrong Charge on Card”
- “Receipt on a pu”
- “Credit card issues”
Product/ Service Question:
- “Complain failure to keep appointments”
- “Faulty item”
- “Need info.on my recent purchase”
Request for Information Question:
- “Question sbout assembly servicr”
- “HELP-missed off customer”
- “Questions about a product”
Shipping and Delivery Question:
- “Need a morning delivery by noon”
- “Asking for a morning Delivery time”
- “They did not delivered my stuff”
Cards Question:
- “About 15 minutes ago, I placed an order on a gift card and when I was doing it on your app took all the information, but it would not give me the order number, but it took all my information”
- “Lost card”
- “Card”
Return/ Replace Question:
- “To make changes to my military status”
- “Return air conditioner”
- “Return a product”
Account Question:
- “Account information”
- “Balances”
- “Closed account”
Staff Question:
- “Sorry *** service”
- “Very rude employee”
- “Customer service”
Activation/ Cancellation Question:
- “Cancel my order”
- “Can’t renew my protection plan”
- “Cancelled order”
Website/ Application Question:
- “I proceeded to go to the website for the survey and place the information from my receipt onto the survey questionnaire. It then had a pop-up that said I was a winner and for me to call a certain number. No one answered the number I called five times”
- “24 inch download part 803772A”
- “Schedule an install of garage door opener”
Refund Question:
- “Refund of the gift card”
- “Refund status”
- “Refund for a faulty kitchen faucet”
Employment Question:
- “W-2 form 2023 and 2024”
- “Following up on a job application”
- “Covers are tearing on umbrella cover model 1099810 bought at lowes”
Other Question:
- “Mistake with order”
- “Order for shrubs lost at lowes”
- “Reclamo”
Compare Lowes Customer Service To
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