Contact Information

Lowes Phone Numbers

Toll-Free Number:

  • (800) 445-6937 General Help

Central Production Office:

  • (877) 505-4923

Commercial Accounts Receivable Accounts:

  • (866) 232-7443

Customer Service:

  • (800) 445-6937 General Help
  • (704) 313-1818 Only Text Messaging
  • (800) 508-2520

Lowe's Credit Accounts:

  • (800) 444-1408

Proservices Desk:

  • (844) 569-4776

Protection Plans:

  • (888) 775-6937

Sales And Product Assistance:

  • (877) 465-6937
  • (512) 846-1620 Lowes of Hutto, TX
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Corporate Office Address:

Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States

Help in Social Networks:

Summary of Lowes Customer Service Calls

195 TOTAL
CALLS
22% SUCCESSFUL
CONNECTIONS
04:32 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Lowes to Ask about:

Payments and Charges Question:

  • “Military discount”
  • “Make payment”
  • “Charge to Wrong account”

Staff Question:

  • “Good customer service”
  • “Poor service”
  • “Terrible service”

Cards Question:

  • “Store merchandise card”
  • “Promotional $1000 gift card has not arrived that was promised”
  • “Active card”

Return/ Replace Question:

  • “Return” , Review # 1706315
  • “Returns” , Review # 1680575
  • “Return messed up”

Shipping and Delivery Question:

  • “Deliver my water heater”
  • “Did not get my card yet”
  • “Delivery of my dishwasher”

Product/ Service Question:

  • “Broken item”
  • “My dish washer broke down”
  • “Broken blind during carpet installation”

Refund Question:

  • “Refund process”
  • “Refund problems”
  • “Refund” , Review # 1597590

Account Question:

  • “Defined out what my balances and to find out when my next payment is due”
  • “Close account” , Review # 1665816

Website/ Application Question:

  • “Trying to order online item”
  • “Check on credit application status”

Activation/ Cancellation Question:

  • “Cancel order wrong address”
  • “Cancel”

Request for Information Question:

  • “Credit question”

Other Question:

  • “Management”
  • “Having problem getting a door”
  • “Store manager” , Review # 1708669

Lowes Rating Stats

2.0 out of 5 stars
based on 2014 reviews
See all 4884 reviews

Rating trend

About

Lowes Return Policy
To read more: https://www.lowes.com/cd_Shipping+and+Delivery_378641591_?storeId=10151&langId=-1&catalogId=10051#ReturnsExchanges
Lowes Delivery Policy
To read more: https://www.lowes.com/cd_Shipping+and+Delivery_378641591_
Lowes Terms of Service
To read more: https://www.lowes.com/l/terms-and-conditions-of-use.html
Lowes Privacy Policy
To read more: https://www.lowes.com/l/privacy-and-security-statement.html
Top Lowes Services

Customer Care, Delivery Service, Manager

Top Lowes Products

Warranty, Credit Card, Website

Lowes Pros and Cons

Pros: Product, Price, Location, Products, Would rate zero stars if i could

Cons: Customer service, Customer service received, Service, Lack of response, How they have handled this situation

Related Companies

ATG Stores, Kobalt, Orchard Supply Hardware, Lowes Canada, Iris by Lowes

Summary

Lowe's is a public home improvement company that was founded in 1946 when Lucius S. Lowe opened his first store. The company is headquartered in Mooresville, North Carolina. The tagline of the company is: ''Let us build something together''. This chain of retail and home improvement and appliance stores is represented in every U.S. state and Canada. In 2009 Lowe's is going to open its stores in Mexico. The company is ranked 45 in the Fortune 500 list. Lowe's offers its customers thousands of products in stock and much more through a Special Order Service. Lowe's selection of tools, kitchen appliances, cabinets, cabinet hardware, countertops and paint cannot be easily compared to any other home improvement stores.In 2006 Lowe's offered special house plans for those suffered from the hurricanes.

Lowes reviews and complaints

Lowes is ranked 62 out of 615 in Supermarkets and Malls category

Area Served

USA

Payment Methods

MasterCardVISAAmerican ExpressDiscover

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Lowes Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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