Lowes Phone Numbers and Emails

Toll-Free Number:

  • (800) 445-6937

Send Message

Customer Service:

  • (404) 658-8650
    Atlanta, Georgia
  • (410) 869-3140
    Baltimore, Maryland
  • (718) 758-2910
    Brooklyn, New York
  • (773) 952-5000
    Chicago, Illinois
  • (352) 242-6960
    Clermont, Florida
  • (214) 259-0021
    Dallas, Texas
  • (702) 258-4136
    Las Vegas, Neveda
  • (866) 537-1397
    Lowes Business Rewards
  • (434) 239-7600
    Lynchburg, Virginia
  • (508) 282-4016
    Milford, Massachusetts
  • (704) 313-1818
    Only Text Messaging
  • (844) 569-4776
    Pro Desk
  • (650) 616-7800
    San Bruno, California
  • (209) 536-6400
    Sonora, California
  • (800) 508-2520
  • (512) 846-1620
  • (888) 516-1010

Accounting:

  • (866) 232-7443
    Lowes Accounts Receivable

Central Production Office:

  • (877) 505-4923

Investors:

  • (800) 813-7613

Legal:

  • (704) 758-2921
    DMCA Notices

Media:

  • (704) 758-2917

Protection Plans:

  • (888) 775-6937

Sales:

  • (877) 465-6937

Lowes Emails:

Customer Service
custcare@lowes.com
investorrelations@lowes.com
dmcanotices@lowes.com
DMCA Inquiries
privacy@lowes.com
Privacy Inquiries
community@lowes.com
influencer@lowes.com
newsroom@lowes.com
publicrelations@lowes.com
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Lowes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Lowes Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    68% phone 32% email
  • The best phone number to call Lowes is 8004456937. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.

  • The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Lowes may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Lowes Customer Service?

Most Popular Number:

(800) 445-6937
Total calls: 6 272 Issues resolved: 221 Last call: May 18, 2024

What Are Lowes Customer Service Working Hours?

The Lowe's customer service working hours are from Monday to Saturday, starting at 8:30 am and ending at 7:00 pm ET. They are also available on Sundays during the same working hours, from 8:30 am to 7:00 pm ET. During these times, you can reach out to Lowe's customer service team for assistance, inquiries, product information, order support, returns, or any other related concerns

To contact Lowe's customer care via email, you can send your inquiry or concern to the designated email address customercare@lowes.com. Make sure to include your full name, contact details, and provide a clear and detailed description of your issue or query. Lowe’s customer care team will carefully review your email and promptly respond with the necessary assistance or information you need.

There is no live chat available but you can contact Lowe's customer service by either calling their customer service phone number or writing an email. If you require immediate help, the best course of action is to call Lowe's customer service directly. If you choose to contact them via email, response times will vary, but rest assured they will get back to you as soon as they can.

Lowes customer service number is 1-800-445-6937. By calling this number, you can directly reach Lowe's customer service team to seek assistance, ask questions, or address any concerns you may have. Lowes customer care is available throughout the week from 8:30 am to 7:00 pm ET.

PissedConsumer Club

Contact Information

Lowes Website:

Lowes Help Center:

Corporate Office Address:

Lowes Companies, Inc.
1000 Lowe’s Boulevard
Mooresville, North Carolina 28117
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:30am - 7:00pm

More contact details

Lowes Customer Service Reviews

1.4 / 5
Bad
Nancy G Iwf
Made an online order years ago, lost my password and now they claim they cannot stop my order!!! So I guess for the rest of my life I’ll be receiving a furnace filter that does not fit
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1.0

Poor customer service, unable to stop a reaccuring order. Made a purchase years ago and lost password now I get a furnace filter ($39.) every 4 months fir the rest of my life!!!

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William S Bns
Poor customer service
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2.8

Went to the Orangeburg s.c. Location to buy some materials.

One of the items were two 6x6x16 beams a heavy awkward item for one person to handle. I asked the worker on duty at the time for some help to which he responded it is not his responsibility if the customer can reach it safely. After persuading him and receiving help sorting through the 5 beams that were not good and getting 2 that I could use he ask if I was going to help him to return the others to their original place. After returning the beams and checking out it took much more effort to get someone to assist loading the beams onto my trailer.

The same guy offered minimal assistance and made his distaste for helping customers well known. This location is notorious for poor customer service!

What kind of company would have any sort of policy that minimizes the level of assistance customers receive from employees? Will not recommend this location to others and will go out of my way to get materials elsewhere from now on.

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Guest-5382807
Lowe’s customer service and refund polixy
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2.5

Yes mines 2 problems Ive been redoing my home and have more than 10000 in reciepts from products Ive purchased at Lowes and every time we go in to get something its overly obvious the employees think were there to steal and I dont understand it Ive never stored a thing for any store that Lowes and I go through register and every single time spending more than $10,000 and its to the point where I dont wanna go back in there I hate going in there I feel like I am being targeted and discriminated against badly. Its very bad so then fast forward I had to bring back a $75 back to my had purchased because it didnt work and they were horrible to me about it and would not take it back because it was 31 days, I couldnt come in any sooner because I had been very sick but they refused to listen to me, and they refused to take this sweeper, and proceeded to tell me Im just out my money.

I dont know what to tell you after I spent all that money at your store after went through all that crap just to get the stuff from your stores and believe me, Ill drive to Columbus to go anywhere. Ill drive wherever I have to avoid your stores if I have to if something is not done about this and I have a lot more money to spend there. Employees need some real customer service training and I think after all the money I spent with you, you couldve made an exception for a day 30 day warranty on a vacuum is all youve given and then you wont give them money back.

If you somethings wrong with it I can understand bringing it back for I didnt want it or something but it was not working. The battery wouldnt stay charged.

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Glenn D Tks
Help prevent others from going through what we went through. Hopefully sending a message to Lowes to reconsider their customer handling.
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1.0

My wife and I recently had our flooring installed in our home by Lowes.
The install was done poorly / incorrectly and the installers didn't speak our language. We had to call Lowes installation while the installers were installing the flooring regarding the transition strips since we never received the transfer strips that we had paid for.
We eventually found out what had happened when we drove out to the local store after the installation to locate them.

Our salesman found them in the back room. Evidently, they neglected to deliver it to our home for the initial install date.
The installers installed the wood flooring and carpet without the strips. After the installers left that day we noticed the issues listed below.
We attempted several times to reach out to the installers and Lowes to try and resolve the issue. They never sent anyone out to survey the issue.

I offered / did send pictures to the Store and the installers.
Regardless the job is still incomplete, and we're now told that we need to move the furniture yet again even though this was all caused by Lowes. We refuse to do that! We demanded that Lowes resolve this issue and assume any costs that may be needed to resolve this issue... even if it requires Lowes to contract out someone else to move the furniture for the installers.

We also wanted Lowes to make ALL the necessary calls, surveys, scheduling, setup, etc. from this point on. Again, this was the fault of Lowes!
My wife and I are completely frustrated and worn out by all the phone calls, emails and visits to Lowes!
We are completely dissatisfied with the installation and customer service!!!
1) The Carpet seam is showing / has frays, and the carpet doesn't seem to be stretched out properly. (i.e.

it has loose buckling areas).

We don't believe they had the proper equipment to perform this particular installation.
2) The wood flooring has gaps, exaggerated jagged edges and the threshold part of the flooring pieces are not wide enough and will easily snap.
We supplied them with some of the pictures, some of the correspondence, and the names of some of the people that have been involved to help them resolve this issue and give them a small taste of what we were dealing with.
Nevertheless, they put us right back to the same people we were dealing with to continue this vicious cycle again... still unresolved!

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How Good is Lowes's Customer Service?

Terry A Bxy
Terry A Bxy
Feels Disappointed | Mar 19, 2024

Horrible

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Tamatha Ygg
Tamatha Ygg
Feels Disappointed | Jan 10, 2024

It started at the store when I found out that when I purchased items with gift cards I wasn't able to get 5% discount that I've earned by being a pro customer. They didn't ever say it was a corporate company policy. They just said I don't get the 5% . So I paid my bill in full approx. 1200.00 left them my card and I'm now a home depot customer 5 MI. Closer to my home . The sad news was no one cared that they lost a long time customer . This includes the so called manager at I-17 and Thunderbird in phx Az . If he keeps this up I'm guessing he won't have a store to manage.

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Jennie P Tkm
Jennie P Tkm
Feels Disappointed | Dec 13, 2023

POOR!!! THEY MAY ANSWER THE PHONE, BUT THEN THEY PUT YOU ON "HOLD " AND NEVER COME BACK TO THE PHONE. YOU ARE ON HOLD FOR 40 TO 50 MINUTES UNTIL YOU GET TIRED AND JUST HANG UP.

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Wendell H Lqa
Wendell H Lqa
Feels Satisfied | Oct 12, 2023

The issue with Lowes was resolved, the product was sent to my old address. Apparently, I approved shipping address. My distaste is with the process to reach a human. Being a senior, I am used to Direct Customer service. Currently, with any big vendor, we are communicating with a computer instead of a human, it is frustrating to say the least. and could be deadly with for an elderly person with high blood pressure without anyone to vent to. The anger is 10 times worse than Road Rage.

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Terriann Wqf
Terriann Wqf
Feels Satisfied | Oct 05, 2023

Acceptable

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Dino Aly
Dino Aly
Feels Disappointed | Oct 03, 2023

Like talking to people , being paid to have any kindness. That talk bad shot there employeer
, if you can find one , snd they don’t run away,because they don’t know anything,
Even if you can get one of your representatives, to talk to you . And the prices , are out of control.. $5 for 2 bolts I returned because the hardware store had same item for 2 for $1.89 with tax .
Management is just as bad .
Home Depot a better choice. But all you big box stores have hurt so many people businesses,
I wanted to buy an experience item , I was left on hold till . 30 miles passed ,
On top your installer are rude , they told me because, you pay so little any small problem is a nightmare, you had to deliver 3 of the same appliance . Before you got the door’s figured out . Keep telling me the parts are not here to flip door , and they were in box all 3 x time’s
Would you like me to go on , you fool my 80+ mother , but you greed has let you business , slide off cliff.
Have a nice day , I know this was a was of time .. Shame AI will be replacing 87% of your jobs in the next 16 month..

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Summary of Lowes Customer Service Calls

7.7K TOTAL
CALLS
06:00 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lowes?

Payments and Charges Question:

  • “Military discount”
  • “Billing issue”
  • “Missing invoices”

Request for Information Question:

  • “Questions about a product”
  • “Checking on item in Forney Tx store on hold”
  • “Ask about a purchase id like to make”

Product/ Service Question:

  • “Installation leaking”
  • “Product availability”
  • “Bought a $4000 mower and it had missing parts and no owner paoerwork”

Shipping and Delivery Question:

  • “Missing order”
  • “Didn't receive my Lowes card”
  • “Problem with delivery”

Cards Question:

  • “Credit card”
  • “Credit card bill that was paid at time of purchase”
  • “Card”

Return/ Replace Question:

  • “Returned check”
  • “Returns”
  • “For a return”

Account Question:

  • “Balance on my account”
  • “Check balance”
  • “Having trouble logging in to the app reward gift cards”

Staff Question:

  • “Rude personnel undelivery schedule”
  • “Complaint Manager”
  • “Service complaint”

Activation/ Cancellation Question:

  • “Cancel credit card”
  • “Canceled item not canceled”
  • “Cancelar tarjeta perdida”

Refund Question:

  • “Refund status”
  • “Refund for a faulty kitchen faucet”
  • “Refund”

Employment Question:

  • “Following up on a job application”
  • “Last paystub”
  • “W2”

Website/ Application Question:

  • “Application”
  • “Trying to order online item”
  • “Your web site is crap”

Other Question:

  • “In store pick up”
  • “See when my order will be completed for pickup”
  • “Plants have died.”

About

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Summary

Lowe's is a public home improvement company that was founded in 1946 when Lucius S. Lowe opened his first store. The company is headquartered in Mooresville, North Carolina. The tagline of the company is: ''Let us build something together''. This chain of retail and home improvement and appliance stores is represented in every U.S. state and Canada. In 2009 Lowe's is going to open its stores in Mexico. The company is ranked 45 in the Fortune 500 list. Lowe's offers its customers thousands of products in stock and much more through a Special Order Service. Lowe's selection of tools, kitchen appliances, cabinets, cabinet hardware, countertops and paint cannot be easily compared to any other home improvement stores.In 2006 Lowe's offered special house plans for those suffered from the hurricanes.

Lowes reviews and complaints

Lowes is ranked 129 out of 604 in Supermarkets and Malls category

Area Served

USA, Asia, Canada

Payment Methods

MasterCardVISAAmerican ExpressDiscover

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