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Contact Lowes Customer Service

How to Reach a Person at Lowes

Verified Contact Information

Toll-Free Number:

  • 1-800-445-6937
Call Now

Customer Service:

  • 1-888-516-1010
    Installation
  • 1-866-796-1609
    MyLowe's Pro Rewards American Express Credit Card
  • 1-800-444-1408
    MyLowe's Rewards Credit Card
  • 1-844-569-4776
    Pro Service Desk
  • 1-888-775-6937
    Repairs, Waarraties and Protection Plans

Business Customer Service:

  • 1-866-232-7443
    MyLowe’s Commercial Credit Card

Investors/ Franchising:

  • 1-800-813-7613

Legal:

  • 1-704-758-2921
    DMCA Notices
  • 1-800-309-5732
    Privacy Inquiries

Sales/ Reservations:

  • 1-877-465-6937

Customer Service:

customercare@lowes.com
foodtruckprogram@lowes.com
Food Truck Program
exports@lowes.com
International Orders
investorrelations@lowes.com
dmcanotices@lowes.com
DMCA Inquiries
privacy@lowes.com
Privacy Inquiries
influencer@lowes.com
Influencer
community@lowes.com
Nonprofits and Community Partners
publicrelations@lowes.com
Press Inquiries
Send Message

Lowes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Lowes Phone Number
1 (800) 445-6937
Average Hold Time
00:02:10
Average Calls duration
6 minutes
Most Popular Lowes Email Address
customercare@lowes.com
Lowes Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Lowes Customer Service?

The Lowe's customer service working hours are from Monday to Saturday, starting at 8:30 am and ending at 7:00 pm ET. They are also available on Sundays during the same working hours, from 8:30 am to 7:00 pm ET. During these times, you can reach out to Lowe's customer service team for assistance, inquiries, product information, order support, returns, or any other related concerns.

To contact Lowe's customer care via email, you can send your inquiry or concern to the designated email address customercare@lowes.com. Make sure to include your full name, contact details, and provide a clear and detailed description of your issue or query. Lowe’s customer care team will carefully review your email and promptly respond with the necessary assistance or information you need.

There is no live chat available but you can contact Lowe's customer service by either calling their customer service phone number or writing an email. If you require immediate help, the best course of action is to call Lowe's customer service directly. If you choose to contact them via email, response times will vary, but rest assured they will get back to you as soon as they can.

Lowes customer service number is 1-800-445-6937. By calling this number, you can directly reach Lowe's customer service team to seek assistance, ask questions, or address any concerns you may have. Lowes customer care is available throughout the week from 8:30 am to 7:00 pm ET.

Lowe’s offers a standard 90-day return window for most new, unused items when accompanied by a valid proof of purchase. Some exceptions apply to major appliances, electronics, and outdoor power equipment, which may have shorter return periods. For more information on processing in-store or online returns, check this page.

PissedConsumer Club

Contact Information

Lowes Website:

Lowes Help Center:

Corporate Office Address:

Lowes Companies, Inc.
1000 Lowe’s Boulevard
Mooresville, North Carolina 28117
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Sunday: 8:30am - 7:00pm

More contact details

How Customers Rate Lowes Support?

3.8 / 5
Needs improvement

Based on 9.2K calls to Lowes customer support through PissedConsumer.com and 32 survey responses.

Total Calls
9.2K
Avg Call Duration
05:27
Issues Resolved
11%

Why Customers Call Lowes?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 19%
  • Payments and Charges 18%
  • Product/ Service 15%
  • Request for Information 12%
  • Shipping and Delivery 10%
  • Cards 6%
  • Return/ Replace 5%
  • Account 4%
  • Staff 3%
  • Activation/ Cancellation 2%
  • Website/ Application 2%
  • Refund 1%
  • Questions About an Order <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

19%
  • "Lost And Found"
  • "Customer Servuce Comlant"
  • "Trying to place an online order"

Payments and Charges

18%
  • "Won't honor coupon"
  • "I lost my credit card, I need another one"
  • "To pay my payment"

Product/ Service

15%
  • "I want to buy a range hood and i want to know about installation service"
  • "Refrigerator purchase"
  • "Problem with online order - need to straighten this out asap"

Request for Information

12%
  • "Status of order"
  • "Can't confirm order"
  • "have a scheduled measurement appointment for today, September 6th, and the installer hasn't called or shown up yet. I need an update)."

Shipping and Delivery

10%
  • "Delivery"
  • "Order incomplete"
  • "Delivery dates"

Cards

6%
  • "Lost card"
  • "Lost card, some one made purchase on my account, I have Cancer and I never made the order. MAY I get a new,card, new number please"
  • "lost my card"

Return/ Replace

5%
  • "Change delivery to pickup"
  • "return toilet"
  • "Return"

Account

4%
  • "Sign on problems"
  • "Set up on line acct"
  • "Locked out of account"

Staff

3%
  • "Customer service"
  • "Customer service complaint"
  • "Do you have a service that will cut glass to size??"

Activation/ Cancellation

2%
  • "Cancel on line order"
  • "Cancel an order purchased it in r store"
  • "Why was my online order canceled?"

Website/ Application

2%
  • "Installation"
  • "Installation issue with dryer that was delivered today"
  • "Install schedule"

Refund

1%
  • "Refund"
  • "Refund on assembly work"
  • "Need refund"

Questions About an Order

<1%
  • "Order status"
  • "order"
  • "Orders"

Employment

<1%
  • "Pay off account"
  • "Took a certified bank check made out to *** to payoff my *** card and your store woul not accept check..!"
  • "W-2 form 2023 and 2024"

Claims & Legal Issues

<1%
  • "Claim"
  • "Injury"

Streaming Services

<1%
  • "RefrigeratorTV"

Fraud & Security Issues

<1%
  • "Fraud"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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