Contact Information

Lowes Phone Numbers

Toll-Free Number:

  • (800) 445-6937 General Help

Central Production Office:

  • (877) 505-4923

Commercial Accounts Receivable Accounts:

  • (866) 232-7443

Customer Service:

  • (800) 445-6937 General Help
  • (704) 313-1818 Only Text Messaging
  • (800) 508-2520

Lowe's Credit Accounts:

  • (800) 444-1408

Proservices Desk:

  • (844) 569-4776

Protection Plans:

  • (888) 775-6937

Sales And Product Assistance:

  • (877) 465-6937
  • (512) 846-1620 Lowes of Hutto, TX
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Corporate Office Address:

Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States

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Summary of Lowes Customer Service Calls

04:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Lowes to Ask about:

Payments and Charges Question:

  • “Pay bill”
  • “Rebate problem”
  • “Military discount”

Staff Question:

  • “Cannot get any service at n.high point store”
  • “Poor service”
  • “Service for my refrig”

Cards Question:

  • “Card”
  • “Active card”
  • “You screwed up my card and and am unable to use. Need tp make payment”

Request for Information Question:

  • “I had just purchased a office reclining chair I need some assistance because there was no directions just a picture it's in hydraulic left on raising the foot part and it won't go down I need some assistance and how to do this”
  • “To find out the date I purchase my lg refrigerator”
  • “Need to speak with customer service”

Product/ Service Question:

  • “Broken dryer”
  • “New washer not working”
  • “Broken item”

Return/ Replace Question:

  • “Returns”
  • “Return” , Review # 1715516
  • “Return messed up”

Shipping and Delivery Question:

  • “Delivery of pedestal”
  • “I called my local store because I have not received my shipment when it is showing it shipped, however I did not receive an email saying it shipped. The local store said to call customer care, but I am not able to reaxh them” , Review # 1742663
  • “Electric range Delivery”

Account Question:

  • “Can't get into online acct”
  • “Problem with my account”
  • “Balance statement”

Website/ Application Question:

  • “Trying to order online item”
  • “Tryna do a Application”

Employment Question:

  • “W2”

Refund Question:

  • “Refund process”
  • “Refund problems”
  • “Refund” , Review # 1597590

Activation/ Cancellation Question:

  • “Cancel order wrong address”
  • “Cancel”

Other Question:

  • “Accohnt”
  • “Appliance issue” , Review # 1766208
  • “Damaged product”

Lowes Rating Stats

2.0 out of 5 stars
based on 2096 reviews
See all 4994 reviews

Rating trend


Lowes Return Policy
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Lowes Delivery Policy
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Lowes Terms of Service
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Top Lowes Services

Customer Care, Delivery Service, Manager

Top Lowes Products

Warranty, Credit Card, Website

Lowes Pros and Cons

Pros: Product, Price, Location, Products, Would rate zero stars if i could

Cons: Customer service, Customer service received, Service, Lack of response, How they have handled this situation

Related Companies

Kobalt, ATG Stores, Orchard Supply Hardware, Lowes Canada, Iris by Lowes


Lowe's is a public home improvement company that was founded in 1946 when Lucius S. Lowe opened his first store. The company is headquartered in Mooresville, North Carolina. The tagline of the company is: ''Let us build something together''. This chain of retail and home improvement and appliance stores is represented in every U.S. state and Canada. In 2009 Lowe's is going to open its stores in Mexico. The company is ranked 45 in the Fortune 500 list. Lowe's offers its customers thousands of products in stock and much more through a Special Order Service. Lowe's selection of tools, kitchen appliances, cabinets, cabinet hardware, countertops and paint cannot be easily compared to any other home improvement stores.In 2006 Lowe's offered special house plans for those suffered from the hurricanes.

Lowes reviews and complaints

Lowes is ranked 61 out of 482 in Supermarkets and Malls category

Area Served


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